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How to put social into process
1. How to put the social into
the process ?
February 8th, 2012
2. Hi !
Bertrand Duperrin
Enterprise 2.0 Consultant at
Nextmodernity
Blog
:http://www.duperrin.com/engli
sh
Twitter : @bduperrin
Companyhttp://www.nextmode
rnity.com
3. What does « social » or « 2.0 » mean ?
« Making the most of one’s
or a company’s
connections, knowledge,
social and informational
capital to get things done »
4. What are « things » in a world where
anything that could be automated
has been automated?
Solve problems
Handle exceptions
Learn
Coordinate
Innovate, conceive, design, be creative
8. ROI & Tangible results
Impact on operations
Cycles
Decision, coordination
What can be measured in terms of
outcomes : more and/or faster
What boosts the flow of work
9. Adoption
concerns ?
Social is for those who get it
For those who understand the value of doing a little bit
more on top of their job
It’s not what people are measured on, rewarded for
What’s the lowest common denominator in the
workplace ? Tasks, processes, workflows
Hard to make poeple discover social environments in this
context !
14. Anything that aims at
developping intangibles
is worthless until
processes relies on it
15.
16. Social is only for believers
Social can boost structured
activities
Is social only for long term
Social is additional work
Social can impact current business
indicators
17. Burst the bubble to unleash the social
potential
Potential /systematic
Learning /doing
Support / embedding
Voluntary /« the way we do things »
18. By bringing social capital into the flow of work
you can get a supercharged execution engine
21. Make social a
soutine and
bridge the gap
Share
Debrief Search
Task 1 Task 2 Task 3 Task x
Refine/ Ask
Discuss
Connect
22. Bring social into
the management
DNA
Autonony
Flexibility
Right to be creative
Decision making (P2P and decentralized)
Leadership
Trust
23. Identify and fix
processes that
need to be
socialized
What processes often fail because of lack of flexibility,
because too many exceptions need creativity and
problem solving ?
How to involve the right people, find the right knowledge
at the right moment without too much additional efforts ?
How to involve people in continuous process
improvement ?
24. Bring tools
together !
Bring business events and alerts in the
social stream
Bring social capabilities into business
applications
Bring the solution one click away from
the problem…even on the same screen
Make it possible to perform business
actions in the social context…or social
actions in the business context
25. « A sitting intellectual will never
go further than a walking wally »
Michel Audiard – French dialog writer
So…keep on making people
more knowledgeable, but help
them use their knowledge to
walk better and faster