This document discusses knowledge management in the digital age. It begins by outlining how information sharing has changed with new technologies, moving from a top-down model to a more democratic model. It then discusses using frameworks like Cynefin to understand where knowledge work fits in complex domains. It proposes using Web 2.0 tools to build knowledge through activities like identifying patterns, testing hypotheses, and codifying learnings. Finally, it advocates for knowledge gardening and building trust to move from just having knowledge to being knowledgeable.

1. From the Unknown to the Known: Knowledge management for the digital age Pharma Bio Med 2010 8th – 10th November Ben Gardner

2. Disclaimer The opinions expressed in this talk are all my own and in no way can be considered to represent those of Pfizer Ben Gardner

4. Information R/evolution Ben Gardner http://www.youtube.com/watch?v=-4CV05HyAbM

5. The format of content is changing Ben Gardner

6. We live in exponential times Ben Gardner

7. Network information is very different Ben Gardner Clay Shirky- http://www.shirky.com/writings/ontology_overrated.html

8. Democratisation of Technology Ben Gardner

9. New Capabilities Ben Gardner

10. It’s all about conversations “It’s not about technology its about culture” Ben Gardner

11. Narrative Story Telling Ben Gardner

12. Cynefin framework Structured Unstructured Ben Gardner

13. Cynefin framework High Abstraction Structured Unstructured Low Abstraction Ben Gardner

14. Cynefin framework High Abstraction Structured Unstructured Codify learning's Known Low Abstraction Ben Gardner

15. Cynefin framework High Abstraction Knowable Test and refine hypothesis Structured Unstructured Codify learning's Known Low Abstraction Ben Gardner

16. Cynefin framework High Abstraction Complex Knowable Identify patterns/gain insight Test and refine hypothesis Structured Unstructured Codify learning's Known Low Abstraction Ben Gardner

17. Cynefin framework High Abstraction Complex Knowable Identify patterns/gain insight Test and refine hypothesis Structured Unstructured Codify learning's Impose order on the chaos Chaotic Known Low Abstraction Ben Gardner

18. Cynefin framework High Abstraction Complex Knowable Identify patterns/gain insight Test and refine hypothesis Structured Unstructured Codify learning's Impose order on the chaos Chaotic Known Low Abstraction Ben Gardner

19. Cynefin framework High Abstraction Complex Knowable Identify patterns/gain insight Test and refine hypothesis Structured Unstructured Codify learning's Impose order on the chaos Chaotic Known Low Abstraction Ben Gardner

20. Cynefin framework High Abstraction Complex Knowable Identify patterns/gain insight Test and refine hypothesis Structured Unstructured Codify learning's Impose order on the chaos Chaotic Known Low Abstraction Ben Gardner Dave Snowden http://www.cognitive-edge.com/articledetails.php?articleid=13

21. Cynefin: Knowledge building - Activities High Abstraction Complex Knowable Structured Unstructured Chaotic Known Low Abstraction Ben Gardner

23. Experiment

24. SurveyChaotic Known Low Abstraction Ben Gardner

27. Experiment

28. SurveyChaotic Known Low Abstraction Ben Gardner

32. Experiment

33. SurveyChaotic Known Low Abstraction Ben Gardner

37. Experiment

38. SurveyChaotic Known Low Abstraction Ben Gardner

43. Experiment

44. SurveyChaotic Known Low Abstraction Ben Gardner

45. Cynefin: Knowledge building – E2.0 tools High Abstraction Complex Knowable Structured Unstructured Chaotic Known Low Abstraction Ben Gardner

48. Blog/Microblog

51. Blog/Microblog

53. Team Wiki

56. Blog/Microblog

58. Team Wiki

62. Blog/Microblog

64. Team Wiki

67. Knowledge Management = Process x Technology x Culture Ben Gardner

68. Cynefin: Where are you adding value? High Abstraction Complex Knowable Exploratory Scientist Project Leader Structured Unstructured Information Scientist Knowledge Manager Chaotic Known Low Abstraction Ben Gardner

69. Democratisation of Search Value Added by Expert Search Internet Search Maturity Ben Gardner

70. BW (Before the Web) High Abstraction Complex Knowable Explore Structured Unstructured Search Chaotic Known Low Abstraction Ben Gardner

71. AW (After the Web) High Abstraction Complex Knowable Explore Structured Unstructured Search Chaotic Known Low Abstraction Ben Gardner

72. Requirements of the Complex Domain Visualisation Trends Analysis Connections Exploration Patterns Networking Insights Brainstorming Serendipity Ben Gardner

73. Information Overload Filter Failure Ben Gardner http://www.youtube.com/watch?v=LabqeJEOQyI Clay Shirky

74. A list is good enough Ben Gardner

75. A list is not enough Network Analysis Semantics Utopia Carrot 2 Quosa Targetpedia Ben Gardner

76. Publishers & Vendors “Institutions will try to preserve the problem to which they are the solution” Clay Shirky Ben Gardner

77. One Place for Everything Ben Gardner

78. Many Places for Lots of Bits ? Targetpedia TOU Ben Gardner

79. Pay Wall Ben Gardner

80. Ben Gardner

81. User Interface Semantic Enhancement of Scientific Literature Interface Layer at consumer org’n Brokering service Layer at EBI Condition: Identical structure. Different content which can overlap. Service Layer Service Layer Std Public Vocabularies Std Public Vocabularies Assertion & Meta Data Mgmt Assertion & Meta Data Mgmt Transform / Translate Transform / Translate Query templates Query templates Triple store 2 Triple store 1 Broker #1 Broker #2 Primary source Layer at provider org’n Elsevier corpus RSC corpus NPG corpus OUP corpus EBI Ensemblgene EBI Swissprot database EBI Swissprot database EBI Array Express database Ben Gardner

82. Ben Gardner

83. Knowledge Gardening Ben Gardner

84. TRUST Ben Gardner

85. ‘[We] need to move from being simply knowledgeable to being knowledge-able’ Dr. Michael Wesch Ben Gardner http://www.academiccommons.org/commons/essay/knowledgable-knowledge-able

86. Ben Gardner Internal Data, Information & Knowledge Management Consultant Pfizer Sandwich, UK Contact via: http://www.linkedin.com/in/bengardner135 http://dif-fer-en-ti-ate.blogspot.com/ Blog http://www.slideshare.net/bengardner135 Ben.Gardner@Pfizer.Com email Profile