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Defusing Conflicts Complex Boolean Strategy LIS 601 Fall 2010 Lori Bell University of Hawaii Library and Information Science Program

SL Reference Desk Schedule ,[object Object],[object Object],Bell Fall 2010

Scenario : Person rushes to the Desk, breathless & demanding in tone, ,[object Object],Bell Fall 2010

Defusing Conflicts p. 42 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bell Fall 2010 Horn, Sam. TONGUE FU! How to Deflect, Disarm, and Defuse Any Verbal Conflict . St. Martin's Griffin, 1997.

Defusing Conflicts p. 42 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bell Fall 2010

Defusing Conflicts p. 42 ,[object Object],[object Object],[object Object],[object Object],[object Object],Bell Fall 2010

Shift Your Internal Orientation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bell Fall 2010 Stone, Douglas. Difficult Conversations . Penguin Books, 2000. FROM TO

Virtual Reference Rude Patron Policy ,[object Object],[object Object],[object Object],[object Object],Bell Fall 2010

Virtual World Reference Rude (Griefers) Patron Policy ,[object Object],Bell Fall 2010

Scenario: ,[object Object],Bell Fall 2010

Exercise: Defusing Conflicts p. 42 ,[object Object],[object Object],[object Object],[object Object],Bell Fall 2010

Boolean AND ,[object Object],[object Object],[object Object],[object Object],Bell Fall 2010 dogs AND cats

Boolean OR ,[object Object],[object Object],Bell Fall 2010 dogs OR cats

Complex Boolean AND/OR ,[object Object],[object Object],[object Object],Bell Fall 2010 (dogs OR cats) AND leashes

Exercise: Complex Boolean Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bell Fall 2010

Exercise: Complex Boolean Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bell Fall 2010

Exercise: Complex Boolean Strategy ,[object Object],[object Object],[object Object],Bell Fall 2010

This Nested Boolean Search: (cars OR automobiles) AND (film OR movies) AND (prisoners OR convicts) performs all of the following search combinations to obtain the final result: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bell Fall 2010

Boolean Quiz ,[object Object],[object Object],[object Object],Bell Fall 2010

Boolean Quiz ,[object Object],[object Object],Bell Fall 2010

Next Week ,[object Object],[object Object],[object Object],[object Object],Bell Fall 2010

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1. Defusing Conflicts Complex Boolean Strategy LIS 601 Fall 2010 Lori Bell University of Hawaii Library and Information Science Program

2. World’s Largest Book Bell Fall 2010

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