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Creating & Delivering
Irresistible e-Learning


     ETHAN EDWARDS
     CHIEF INSTRUCTIONA STRA
                       L    TEGIST,
     ALLEN INTERACTIONS



     CHRIS TRATAR
     SENIOR DIRECTOR, PRODUCT MARKETING,
     SA SOFTWA
       BA         RE
Saba & Allen Interactions
Allen Interactions is a member of Saba’s Content Connect Community

Innovative program to support a vibrant ecosystem for Content Partners and
Customers
 Provides a broad choice of quality
  products and services to the Saba
  Customer Community

 Provides dozens of partners with the
  opportunity to connect with new
  customers through a convenient and
  informative online community

 Content tested on Saba Content Lab for
  interoperability
Irresistible
e-Learning???
Irresistible e-Learning???


          Yes or No
Irresistible e-Learning???

               Yes or No


     Your students think
   e-learning is interesting.
Irresistible e-Learning???

               Yes or No

     Your students think
  e-learning addresses their
       individual needs.
Irresistible e-Learning???

               Yes or No

     Your students think
     e-learning tests and
   quizzes help them learn.
Irresistible e-Learning???

               Yes or No


      Your students think
 e-learning makes them more
 excited about doing their job.
Think about these e-apps…
 Email
 Online shopping
 Online banking
 Facebook
 iTunes
 Wikipedia
 Google Maps
Think about these e-apps…
 Email                                              er
                                                arn
 Online shopping                        t he
                                             le
 Online banking                      to
                                 fit
                             ene
 Facebook                 eb
                       iqu
 iTunes             un
                ide
            rov
 Wikipedia P
 Google Maps
Think about these e-apps…
 Email                                      er
                                         arn
                                       le up
 Online shopping                    the em
                                 t o th
 Online banking               fit ing
                           ene giv
                        e b ine
 Facebook            iqu ag
                   un im
 iTunes        ide an’t
            rov ’s c
           P r
 Wikipedia Use
 Google Maps
Think about these e-apps…
                                              er
 Email                                    arn
                                       le up
 Online shopping                    the em ience
                                t o th
                             fit ing         per
 Online banking          ene giv          ex
                        b e
                      ue gin       iginal
 Facebook          niq ma te or
                e u ’t i rea
             vid can rec
 iTunes Pro er’s ust
           Us not j
 Wikipedia Do
 Google Maps
Benefits of e-Learning
 Reduce Training Time                  Provide emotional safety

                Reduce teaching resources
                                               Reduce printing costs
 Easily trackable

              Save travel costs              Ongoing reference

                          Geographic reach
                                                      Consistent message
 Immediate updates
                                             Available 24/7

           Create individual learning experience
Example
Example



              NOT
          irresistible
Benefits of e-Learning
Benefits to the Organization   Benefits to the Learner
Reduce Training Time           Provide emotional safety
Available 24/7                 Create individual learning experience
Geographic reach               Ongoing reference
Easily trackable               Create personal connection
Reduce teaching resources
Consistent message
Save travel costs
Immediate updates
Reduce printing costs
Learning Foundation
“Companies with a learning & development culture are 46%
more likely to be first to market with new products or services.”
                                                          Bersin & Associates




   New Hire    Coaching &       Leadership     Critical Skills     Training &
   Training    Developmen      Developmen      Developmen         Certification
                    t               t                 t
                       Unified Learning Foundation
Unified Learning
                                          LMS Administration
                                          Registration
                                          Transcripts



                             Benefits                          LCMS
Testing &            Efficiency & Reporting
Assessment                                                     Publisher
                        Blended Learning
                          User Adoption
                     Learning Effectiveness
                     Return on Investment


   Mobile Learning                                   Virtual Classroom
   Social Learning                                   Instructor Led Training
   Gamification                                      E-Learning
   Simulations
Keys to Success

• Enhance learner’s motivation
• Focus on behavior-enhancing tasks
• Create meaningful and memorable experiences
Example
The Bigger Picture at Union Bank
 • Loss Prevention was Key Driver for LMS Purchase
 • Each Employee Must Maintain 6-7 Certifications
 • Learning as Foundation for Talent Management
    – Need to develop “next generation” of bankers and managers

    – New managers not adequately trained to develop talent

    – Lack of management accountability for talent development

    – No formal mentoring program
 • Implementing Competencies & Succession Planning
 • The Results
   Significantly reduced risk and loss
   Better bench strength
   Stronger competitive advantage
e-Learning Design
Must create Instructional Interactivity—
actively engaging the learner’s mind to
do things to improve skills and readiness.
Instructional Interactivity

                 Context: framework to provide meaning

                   Challenge: stimulus to act

                     Action: physical gestures

                     Feedback: response back to the learner
Example
Irresistible Design Factors
•Risk
  Learner needs to have clear sense of consequences
  Failure must be possible (at first, likely) but not final
  Minimize randomness
Irresistible Design Factors
•Risk
•Meaningful Choices
  Clear and accessible choices
  Thoughtfulness more productive than guessing
  Risk is commensurate with choices
Irresistible Design Factors
•Risk
•Meaningful Choices
•Compelling Frame
  Rules add up to create a rational universe
  Create formal links to the real world
  Makes intrinsic feedback possible
Example
Listener’s Choice Poll

Which example would you most like to see?


    1. Healthcare counseling education
    2. Fast food restaurant cooking knowledge
    3. Recognizing indicators of terrorist activity
Example
Example
Example
Keys to Success

• Enhance learner’s motivation
• Focus on behavior-enhancing tasks
• Create meaningful and memorable experiences
Questions?
Demos & White Papers
    Available
    alleninteractions.com
A e-Learning
     STD
Certificate Programs
         Learn More:
  alleninteractions.com or astd.org
Thank You!
Ethan Edwards
   chief instructional strategist
eedwards@ alleninteractions.com

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Creating & Delivering Irresistible e-Learning

  • 1. Creating & Delivering Irresistible e-Learning ETHAN EDWARDS CHIEF INSTRUCTIONA STRA L TEGIST, ALLEN INTERACTIONS CHRIS TRATAR SENIOR DIRECTOR, PRODUCT MARKETING, SA SOFTWA BA RE
  • 2. Saba & Allen Interactions Allen Interactions is a member of Saba’s Content Connect Community Innovative program to support a vibrant ecosystem for Content Partners and Customers  Provides a broad choice of quality products and services to the Saba Customer Community  Provides dozens of partners with the opportunity to connect with new customers through a convenient and informative online community  Content tested on Saba Content Lab for interoperability
  • 5. Irresistible e-Learning??? Yes or No Your students think e-learning is interesting.
  • 6. Irresistible e-Learning??? Yes or No Your students think e-learning addresses their individual needs.
  • 7. Irresistible e-Learning??? Yes or No Your students think e-learning tests and quizzes help them learn.
  • 8. Irresistible e-Learning??? Yes or No Your students think e-learning makes them more excited about doing their job.
  • 9. Think about these e-apps… Email Online shopping Online banking Facebook iTunes Wikipedia Google Maps
  • 10. Think about these e-apps… Email er arn Online shopping t he le Online banking to fit ene Facebook eb iqu iTunes un ide rov Wikipedia P Google Maps
  • 11. Think about these e-apps… Email er arn le up Online shopping the em t o th Online banking fit ing ene giv e b ine Facebook iqu ag un im iTunes ide an’t rov ’s c P r Wikipedia Use Google Maps
  • 12. Think about these e-apps… er Email arn le up Online shopping the em ience t o th fit ing per Online banking ene giv ex b e ue gin iginal Facebook niq ma te or e u ’t i rea vid can rec iTunes Pro er’s ust Us not j Wikipedia Do Google Maps
  • 13. Benefits of e-Learning Reduce Training Time Provide emotional safety Reduce teaching resources Reduce printing costs Easily trackable Save travel costs Ongoing reference Geographic reach Consistent message Immediate updates Available 24/7 Create individual learning experience
  • 15. Example NOT irresistible
  • 16. Benefits of e-Learning Benefits to the Organization Benefits to the Learner Reduce Training Time Provide emotional safety Available 24/7 Create individual learning experience Geographic reach Ongoing reference Easily trackable Create personal connection Reduce teaching resources Consistent message Save travel costs Immediate updates Reduce printing costs
  • 17. Learning Foundation “Companies with a learning & development culture are 46% more likely to be first to market with new products or services.” Bersin & Associates New Hire Coaching & Leadership Critical Skills Training & Training Developmen Developmen Developmen Certification t t t Unified Learning Foundation
  • 18. Unified Learning LMS Administration Registration Transcripts Benefits LCMS Testing & Efficiency & Reporting Assessment Publisher Blended Learning User Adoption Learning Effectiveness Return on Investment Mobile Learning Virtual Classroom Social Learning Instructor Led Training Gamification E-Learning Simulations
  • 19. Keys to Success • Enhance learner’s motivation • Focus on behavior-enhancing tasks • Create meaningful and memorable experiences
  • 21. The Bigger Picture at Union Bank • Loss Prevention was Key Driver for LMS Purchase • Each Employee Must Maintain 6-7 Certifications • Learning as Foundation for Talent Management – Need to develop “next generation” of bankers and managers – New managers not adequately trained to develop talent – Lack of management accountability for talent development – No formal mentoring program • Implementing Competencies & Succession Planning • The Results Significantly reduced risk and loss Better bench strength Stronger competitive advantage
  • 22. e-Learning Design Must create Instructional Interactivity— actively engaging the learner’s mind to do things to improve skills and readiness.
  • 23. Instructional Interactivity Context: framework to provide meaning Challenge: stimulus to act Action: physical gestures Feedback: response back to the learner
  • 25. Irresistible Design Factors •Risk Learner needs to have clear sense of consequences Failure must be possible (at first, likely) but not final Minimize randomness
  • 26. Irresistible Design Factors •Risk •Meaningful Choices Clear and accessible choices Thoughtfulness more productive than guessing Risk is commensurate with choices
  • 27. Irresistible Design Factors •Risk •Meaningful Choices •Compelling Frame Rules add up to create a rational universe Create formal links to the real world Makes intrinsic feedback possible
  • 29. Listener’s Choice Poll Which example would you most like to see? 1. Healthcare counseling education 2. Fast food restaurant cooking knowledge 3. Recognizing indicators of terrorist activity
  • 33. Keys to Success • Enhance learner’s motivation • Focus on behavior-enhancing tasks • Create meaningful and memorable experiences
  • 35. Demos & White Papers Available alleninteractions.com
  • 36. A e-Learning STD Certificate Programs Learn More: alleninteractions.com or astd.org
  • 38. Ethan Edwards chief instructional strategist eedwards@ alleninteractions.com

Notas do Editor

  1. The content industry is extremely diverse and fragmented. We get questions from our customers as to which content to recommend. Intent of Saba Content Connect is to create a showcase of our content partners to our customers community. We hope that over time this will become viral and content will be ranked and rated by customers to customers, just like Yelp. Interested customers can connect directly with the partner. Also an opportunity for content partners to help Saba Sales understand their value proposition.