The document discusses challenges, opportunities, and trends for the business continuity management (BCM) profession. It outlines that BCM professionals play roles in risk management, operations, information security, and supply chain management. The profession is becoming more strategic, global, and technology-focused. Technological advances like cloud computing and mobile devices are impacting BCM. There are also increasing risks from natural disasters and cyberattacks that BCM professionals must prepare for. Social media is transforming crisis communication expectations. Standards like ISO 22301 are helping professionalize the field. Overall, the BCM profession is adapting to new business trends and technologies.

2. CHALLENGES, OPPORTUNITIES AND
TRENDS FOR BCM PROFESSION
Dr Goh Moh Heng
President

3. AGENDA
CHALLENGES, OPPORTUNITIES AND TRENDS FOR BCM
PROFESSION
BCM as a profession
Scanning our environment
Technological impact on
BCM profession

4. CHALLENGES, OPPORTUNITIES
AND TREND
BCM AS A PROFESSION
The BCM professionals
Full-time
Part-time
Part of:
Risk management
Operational risk management
Information security
Security management
Supply chain management
Crisis management

5. BUZZWORDS: WHAT EXACTLY ARE YOU
RESPONSIBLE FOR?
Business resiliency
Business continuity
Disaster recovery
Information security
Cybersecurity
Crisis management
Crisis communication
Security management
Emergency management
Supply chain management
Business continuity is its own discipline.
Determine the overlap with the other discipline.

6. TOMORROW'S BCM
PROFESSIONAL
Highly visible and strategic
 Part of the risk management and governance
Broader skill sets
 Crisis management
 Crisis communication
 Reviewing BCM readiness
 Building resiliency
Increasing global interaction
 Continuous learning and improvement
Stronger soft skills
 Facilitation
 Communication

7. CHALLENGES, OPPORTUNITIES
AND TRENDS
ENVIRONMENT SCANNING
Overall increase in natural
disasters
Raise in cyberattacks
Disruptions are “predictable”
Haze
Pandemic/ Infectious diseases
Flood
Civil disobediences
Bombing

8. CHALLENGES, OPPORTUNITIES
AND TRENDS
ADVANCEMENT OF TECHNOLOGY
Cloud for disaster recovery and
business continuity
 Software as a service (SaaS)
 Public and hybrid
 Mobile computing
 BYOD
Communication expectation
 Facebook & Tweeter
 Whatsapp and SMS
 Smart phone and handheld devices
 Increase reliance on social media to as
communication channel

9. CHALLENGES, OPPORTUNITIES
AND TRENDS
SOCIAL MEDIA & CRISIS COMMUNICATION
Social Media
Crisis management and
communication
 What do you have during peacetime?
Policy
 Add-ons to existing corporate
communication policy
Reduced RTO to response
 Are you able to monitor?
 Be prepare to response almost immediately

10. CHALLENGES, OPPORTUNITIES
AND TRENDS
STANDARDIZATION
ISO Certified Business
Continuity Management
System
Aligned to ISO22301:2012
 It is not implemented like the ISO 9001 or
ISO27001
Integrate BCMS certification to
existing ISO standards and
frameworks

11. CONCLUSION
BCM and its co-existence
Business trend and
emerging technology
impact on BCM
Risk Management,
governance and assurance
trends

12. THANK YOU
Dr Goh Moh Heng
President
Mobile: +65 96711022
Tel: +65 67481510
Email: moh_heng@bcm-institute.org