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It smf usa webinar we don't work in it - barclay rae
1. Barclay Rae
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We don’t work in IT – we work in
supply chain
T
9. IT Identity Crisis..?
‘We want IT to do..’
Retail/supply chain
Marketing
Sales
Contract Negotiation
Commercial Management
Financial Management / accountancy
10. IT Identity Crisis..?
What skills do we need to have? Now and in
future?
Surely technical skills are the most important?
Do we need to become …
11. Actually…
You work for the company/organization that pays your
salary
IT is another part of any organization – not something
separate and mysterious
IT and other service functions are becoming more
integrated
Outside IT / Shared Services/ Enterprise SM
12. And…
IT is part of a supply chain…
That delivers capability (through tech)…
Which in turn provides your organisations’ services
IT is now a retail function – get over it…
23. Know their audience
Are clear on their focus / style
Have the right people and skills
Are self critical and work to improve
Use feedback
Build the right team
Sell their value and the experience – not the
musicians
Successful bands
25. How can we improve?
• Take responsibility
• Develop open culture
• Build team
• Clarify direction
• Set clear goals
• Measure and improve
• Demonstrate success and value
Working together requires ‘leadership’ from
everyone…
27. ITSM Processes/Functions
ITIL/ITSM stuck with individual ‘silo’ processes
These don’t exist on their own in isolation
Need to think integrated functions, not just
processes
People, roles, ownership, accountability, function,
capability and outcomes…!
30. ‘Like but not necessarily as’ a business
Using some elements and key skills
IT should be delivering value through technology
Must be ready to embrace change – within core
principles
Run IT as a business..?
37. Specialist technical skills
Consultancy and project management
Organisational change and people development
Key business knowledge/skills
Contract and supplier management
Supply and demand management
Marketing and communications
Relationship management
Customer support
Contract negotiation
New IT Skills
39. In summary…
We don't need to become retailers/accountants…
We do need to be able to work together to achieve
success – across and beyond IT
We need to be able and communicate with accountants -
and other business roles - in a language that they
understand and can act upon
40. So
Let’s Stick Together…!
One plan
One team
One set of objectives
One shared level of commitment
One set of success criteria
One positive outcome
42. Thank You
For Attending!
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