1. Entrance
Sources
to
the
Wizard
Is
Ac&va&on
in
ac&va&on
Y
Welcome
to
progress
completed
wizard
page*
within
1
(Entrance)
minute?
STEP
1
N
You
must
be
an
Your
SIM
ac&va&on
is
taking
longer
Ac&ve
N
ac&ve
SIM
user
Ac&va&on
SIM
than
expected.
We
will
send
you
an
Login
to
access
success
email*
Ac3va3on
email
once
your
SIM
is
ac&ve.
user?
Wizard
STEP
0.1
STEP
0.2.
Y
Welcome
to
My
giffgaff
wizard
(Entrance)
STEP
1
*
Ac&va&on
in
progress
page
will
be
the
new
ac&va&on
success
page,
*
Ac&va&on
success
email
main
CTA
will
be
the
Wizard.

2. The
Wizard
–
Unlock
Your
phone
is
unlocked,
Con&nue
to
set-­‐up
internet
seOngs…
YES
STEP
2.2
S&ck
SIM
in
your
Welcome
to
Wizard
S&ck
the
SIM
in
your
phone
phone...
(Entrance)
Con&nue
Seeing
sign
YES
coverage?
(unlock)
STEP
1
STEP
1.1
NO
STEP
2.0
You
may
be
in
a
bad
If
you
are
s&ll
not
seeing
coverage
sign,
it
may
be
than
your
area
/
restart
NO
phone
is
locked…
your
phone…
See
sign?
STEP
2.3
STEP
2.1
Users
who
have
seen
STEP
2.0.
and
not
STEP
2.2
will
be
flagged
as
a
user
who
has
not
managed
to
unlock
their
handset.

3. The
Wizard
–
Se@ngs
You
are
all
set-­‐up
for
giffgaff…
Con&nue
to
handy
numbers
Follow
YES
STEP
3.4
instruc&ons.
Can
you
access
the
Internet?
NO
YES
STEP
3.1
YES
Now,
you’ve
got
coverage.
Did
you
get
an
Worth
trying
SMS?
manually.
If
this
is
the
case
please
explain
your
Can
you
NO
access
problem
in
the
NO
community
internet?
STEP
3.0
STEP
3.5
STEP
3.3
We
are
about
to
send…
Send
seOngs
We
don’t
to
2020.
What
have
info…
did
you
get
back?
STEP
3.2
Users
who
have
seen
STEP
3.0.
and
not
STEP
3.4
will
be
flagged
as
a
user
who
has
not
managed
to
set-­‐up
internet
on
giffgaff.

4. The
Wizard
–
Important
numbers
Here
go
a
few
numbers
you
may
My
giffgaff
want
to
be
aware
of
Got
to
my
giffgaff.
STEP
4.0