Too often, banks calculate the value of software solutions on their time to market. The quicker the solution goes live, the better the ROI. But what banks keep missing, is the value of their time-to-decision. In many situations, the dreadful and highly political decision-making processes during the Request for Information (RFI) phase, takes longer than actually implementing the software. Therefore, time-to-market goes both ways.
3. Digital Transformation - Where are we with Banking?
0
100
Market share
Time
Incumbent
business models
New Digital
Business models
Banking
Today?
Today
9. Time to Market goes both Ways…
Intake
Prep Workshop Debrief
Project
Coaching
ADSApplication Development Support
QA QA QA
Release
Support
Training Inception Construction Transition
Backbase
Academy
GOAL: 6 months
10. 2017 2018 2019
Bank begins
privatisation
process
CDO or executive
sponsor leaves
the bank
Government intervenes
with privatisation
32+ Months
Internal decision process
External factors
17. Forrester & Ovum 2019 Recognition : Omni-channel Digital Banking Leader
Improve
Digital / Omni-Channel
Customer Experience
Accelerate
Time to Market
Digital Transformation
Generate
New Revenue streams &
Customer Retention
29. Compatible cloud infrastructures
Kubernetes RedHat OpenShift Pivotal Cloud Foundry Docker Swarm
Enterprise-grade
Open Source framework
Productized Kubernetes Full fledged PaaS Ships with Docker itself
Supported by all cloud
vendors
Strong security defaults
Recent move to support
containers and Kubernetes
Developer-friendly but
fewer features
Excellent add-ons
ecosystem
Platform specific tooling Lower market share
Not recommended
for production
34. Culture - Moving to a Startup State of Mind
It’s all about
The Team
Small teams
beat big teams
Every team has a
cross-functional
structure at its core
Every project
starts with the
Customer in mind
42. A Business Case is a
set of lies that make
management decide
what we want them to
decide.
43. Roll-out MVP with agile
approach
Onboard customers in 1 session,
STP increases conversion
Omni-channel platform increases
interaction and customer lifetime
Digitize back office procedures, replace
manual work
Increase year 1 revenues
Gain market share sooner
Increase conversion account
applications
Retain customers and deposits,
Cross-sell products
What is the ROI?
Retention &
Cross-sell
Acquisition &
Onboarding
Reduce
Physical
Accelerate
Time-to-Market
Offer higher interest rates. profitably
serve less affluent customers
Principle Relevance
Digitize back office procedures, replace
manual work, deploy on cloud
Reduce
IT Costs
Offer higher interest rates. profitably
serve less affluent customers
44. Income per Customer Consumer Banking (2017)
1.6x
2.6x
3.4x
2.2x
1.5x
Other lending
Credit Cards
Mortgages
Wealth
Deposits
2x
DBS Investor Report November 2017
Traditional Digital
DBS: Digital Customers - Higher Income
49. Traditional vs Agile Procurement
Source: What’s Different about Agile Procurement? 2017
Contracts with partners include fixed
requirements, waterfall deliverables.
Procurement and legal department run the show
on procurement activities.
Combative contract negotiations that damage
relationship before project starts.
Contracts are based on the evaluation of the
delivery of an MVP in an agile approach.
Procurement and legal are supportive
transformation stakeholders of a larger mandate.
Positive cooperative relationship between bank
and partner from the start of the process.
From To