BA and Beyond 20 - Ines Vanlangendonck - Stand out and apply empathy

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Empathy; the ability to share someone else's feelings or experiences by imagining what it would be like to be in that person's situation. Analysts who apply empathy in their work can do magic, especially in large and complex organisations. But what does it mean, to apply empathy in business analysis tasks? We have all learned that listening to end users and managing stakeholder expectations is important. Yet we continue to communicate through requirement documents, invite participants to interactive workshops in a hostile environment, create email conversations with extensive CC audiences.... In this talk Ines will share what true empathy looks like in the tasks of a business analyst and how the devil is, as always, in the details.

ba-beyond.eu — #BABeyond20
13 October 2020
Stand out and apply empathy
Ines Vanlangendonck

Stand out and
empathize .
BA&Beyond
October 13 2020

Who is Ines.

The Compass story.

The Compass story.

In real life .

In real life .

Analyst looks .

Empathy ?

Empathy = Sympathy ?

Good Intentions .

Meet the Empathy Enemies .

My frame .

Ego .

Time .

Choices made up front .

The Remedy: Awareness .

That’s how we look, and then what?

Analyst communicates .
MESSAGE
Sender
receiver

The Message .

Common misconception .
“The goal is that this results in a
storage solution that can cater to an
intertwining concept of play and
storage at the same time. ... The
designs attempt to explore and
overcome the obstacles of how
grown-ups and parents look at
organising post-play experience
and how children interact during
creative play, according to Rasmus
Buch Løgstrup, the designer”

Common misconception about complex language .

How to sound smart .
USE
SIMPLE
LANGUAGE

The Medium .
⏀ Walk and talk
⏀ Call
⏀ Plan Meeting
⏀ Videoconf
⏀ SMS
⏀ Collaboration platform chat
⏀ Whatsapp message
⏀ Email to 1
⏀ Email to N
⏀ Document
⏀ Document comments

The frustrated writer .

One message, one medium to fit all receivers ?

Analyst connects .

Safe space .

The Brainstorm .

We invited them.

The Analyst continuum .
Stenographer
Arrogant Know-it-all
Empathic Analyst

www.foursevens.be
info@foursevens.be
+32 498 61 15 73
Thanks, you were great !

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A DAY IN THE LIFE OF A SALESMAN / WOMAN

A DAY IN THE LIFE OF A SALESMAN / WOMAN

A DAY IN THE LIFE OF A SALESMAN / WOMAN

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Business Model Canvas (BMC)- A new venture concept

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Cracking the Cultural Competence Code.pptx

Cracking the Cultural Competence Code.pptx

Cracking the Cultural Competence Code.pptx

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B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx

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Falcon Invoice Discounting: The best investment platform in india for investors

Falcon Invoice Discounting: The best investment platform in india for investors

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1. ba-beyond.eu — #BABeyond20 13 October 2020 Stand out and apply empathy Ines Vanlangendonck

2. Stand out and empathize . BA&Beyond October 13 2020

3. Who is Ines.

4. The Compass story.

5. The Compass story.

6. In real life .

7. In real life .

8. Analyst looks .

10. Empathy = Sympathy ?

11. Good Intentions .

12. Meet the Empathy Enemies .

16. Choices made up front .

17. The Remedy: Awareness .

18. That’s how we look, and then what?

19. Analyst communicates . MESSAGE Sender receiver

20. The Message .

21. Common misconception . “The goal is that this results in a storage solution that can cater to an intertwining concept of play and storage at the same time. ... The designs attempt to explore and overcome the obstacles of how grown-ups and parents look at organising post-play experience and how children interact during creative play, according to Rasmus Buch Løgstrup, the designer”

22. Common misconception about complex language .

23. How to sound smart . USE SIMPLE LANGUAGE

24. The Medium . ⏀ Walk and talk ⏀ Call ⏀ Plan Meeting ⏀ Videoconf ⏀ SMS ⏀ Collaboration platform chat ⏀ Whatsapp message ⏀ Email to 1 ⏀ Email to N ⏀ Document ⏀ Document comments

25. The frustrated writer .

26. One message, one medium to fit all receivers ?

27. Analyst connects .

28. Safe space .

29. The Brainstorm .

30. We invited them.

31. The Analyst continuum . Stenographer Arrogant Know-it-all Empathic Analyst

32. www.foursevens.be info@foursevens.be +32 498 61 15 73 Thanks, you were great !