Dealing with Poor Performance - get the full picture from 3C Performance Mana...
ACTION PLAN 2016
1. ANNUAL PLANNING CONFERENCEANNUAL PLANNING CONFERENCE
20162016
1414THTH
DEC 2015DEC 2015
BERJAYA TIMES SQUARE, KUALABERJAYA TIMES SQUARE, KUALA
LUMPURLUMPUR
GROUP AZHA SYAZRI (GAS)GROUP AZHA SYAZRI (GAS)
2. 2015 PRODUCTION SUMMARY2015 PRODUCTION SUMMARY
(Actual vs Budget)(Actual vs Budget)
GFYP 600,000
GFYP 508,592
•BASED ON CONTRACT MAINTENANCE REPORT
•BUDGET 2015 : REGULAR 100% + SINGLE 10%
-15.23% (ACT – BUD) X 100
BUD
BUDGET
ACTUAL
VARIANCE
REGULAR (100%)
SINGLE (10%)
GFYP 507,194
GFYP 1,398
Diagnosis
As at NOV 15
3. REGULAR PREMIUMREGULAR PREMIUM
(Actual 2015 vs 2014)(Actual 2015 vs 2014)
ACTUAL
ITEM
GFYP
2014
GFYP
2015
% VAR
15 VS 14
GFYP 297,633 508,592 +71%
CASES 293 487 +66%
PERSISTENCY RATIO 77.23% 78.59% 1.7%
Variance (Actual) = (2015 - 2014) / 2014 x 100
Diagnosis
As at NOV 15
4. 2016 BUDGET SUMMARY2016 BUDGET SUMMARY
ProductionProduction
GFYP 000,000
GACE 1,200,000
GFYP 0,000,000
GACE 1,200,000BUDGET
REGULAR (100%)
SINGLE (100%)
SINGLE (10%)
Objective
GACE : Group Annualized Contribution Equivalent
DACE : Direct Annualized Contribution Equivalent
5. 2015 RECRUITMENT SUMMARY2015 RECRUITMENT SUMMARY
20
23
* BASED ON CONTRACT MAINTENANCE REPORT
+15% (ACT – BUD)
BUD
X 100
BUDGET
ACTUAL
VARIANCE
EC
C
2
21
Diagnosis
As at NOV 15
6. 2015 MANPOWER REPORT2015 MANPOWER REPORT
ACTUAL
ITEM 2014 2015 % VAR
EXISTING AGENTS 15 24 60%
TERMINATION 3 6 N/A
NEW RECRUIT 12 23 +92%
TOTAL 24 41 +71%
Variance (Actual) = (2015 - 2014) / 2014 x 100
Diagnosis
As at NOV 15
9. INITIATIVES : ProductionINITIATIVES : Production
• Sell more Life policies thru INCOME
REPLACEMENT method
• Monitor ACTIVE consultant thru personal
coaching
• Increase number of ACTIVE consultants
FULL TIMERS - Min 4 cases/month, RM50,000 FYP
PART TIMERS – Min 2 cases/month, RM20,000 FYP
• Improve PERSISTENCY thru bi-weekly monitoring
10. INITIATIVES : RecruitmentINITIATIVES : Recruitment
• Using Company’s BOP session
• Guerilla tactic – 1 on 1 presentation
• Simple booklet (e-book) tentang kerjaya
Takaful sebagai recruitment tool
• Recruitment Card / Flyers
• Recruitments dari EC/ Agents yang dilantik
• Online marketing di Facebook, luaskan
pengaruh di internet, establish market leader
(ex-consultants, unit trust etc)
11. INITIATIVES :INITIATIVES :
Training & Agent’s DevelopmentTraining & Agent’s Development
We develop consultants based on ENTRY-LEVEL
FULL TIMERS
PART TIMERS
FULL TIMERS
Every Monday morning (KL)
Every Tuesday night (Klang)
PART-TIMERS
Every week 4 of the month