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MP-02 Measuring the performance of a Sales Department.docx
1. ALTAKNIA TELECOM Co
FRM-MP-02-REV 0
Measuring the performance of a Sales & Marketing Department
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Date:
Measuring performance
standards
Important
coefficient
Assessment
Degree
Class 5
The actual
Degree
(
Important
coefficient X
Assessment
degree
)
Comment
Administration
Comment of Internal
Auditor
Objectives and plans
Implementation range
4
The results of the data analysis 3
Measuring satisfaction and
customer complaints
3
Results of internal audits 5
Achieve Marketing and sales
plan
5
Total
Administration is evaluation through performance measurement criteria described in the following table:
Performance measurement standards
Specifications Measurement Standards
1
Very weak
2
Weak
3
Good
4
Very good
5
Excellent
Signing
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