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Social Customer Relationship Management Platform
1.
SCRM Platform RollyMaulanaAwangga
2.
CRM Principle Gather
Contact with every detail
3.
Why with Social?
Social CRM takes social media data Dinamic data integration contact
4.
Rolly SCRM Platform
Model
5.
Flow Map ProcessSignup
6.
Flow Map ProcessLogin
7.
TahapanAnalisis Memodelkandengan D&S
8.
Social Network Analysis
Affect/philos/passions (Granovetter, 1985; Krackhardt, 1992; Uzzi, 1999) Frequency/frequent contact (De Burca et al., 2001; Granovetter, 1985) Reciprocity (Granovetter, 1985; Portes and Sensenbrenner, 1993; Powell,1990; Uzzi, 1999)Trust/enforceable trust (Portes and Sensenbrenner, 1993; Powell, 1990; Uzzi, 1996)Complementarity (Powell, 1990)Accommodation/adaptation (Powell, 1990)Indebtedness/imbalance (Powell, 1990)Collaboration (Powell, 1990)Transaction investments (Powell, 1990)Strong history (Powell, 1990)Fungible skills (Powell, 1990)Expectations (Portes and Sensenbrenner, 1993)Social capital (Portes and Sensenbrenner, 1993)Bounded solidarity (Portes and Sensenbrenner, 1993)Lower opportunistic behavior (Provan, 1993)Density (Staber, 1994)Maximize relationship over org. (Powell and Smith-Doerr, 1994)Fine-grained information transfer (Uzzi, 1996)Problem solving (Uzzi, 1996)Duration (De Burca et al., 2001; Uzzi, 1999)Multiplexity(De Burca et al., 2001; Uzzi, 1999)Diffusion (MacLean, 2001)Facilitation (MacLean, 2001)Personal involvement (De Burca et al., 2001)Low formality (few contracts) (De Burca et a
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