The document discusses key aspects of communication skills, including the communication process, elements, types, ways, forms, networks, barriers, and principles of effective communication. It defines communication as transmitting information between individuals and lists its main elements as a sender, message, medium, receiver, encoding, decoding, feedback. It also outlines various types of communication, channels, forms, and networks as well as principles like the 7C's and 4S's of communication that emphasize credibility, clarity and being concise.

1. Communication skills

2. Overview
 What is communication skills?
 Elements of communication.
 Communication process
 Types of communication.
 Ways to communicati.
 Forms of communication.
 Communication networks
 Importance of communication.
 ABC of communication.
 7 C’s of communication.
 4 S’s of communication.

3. What is communication skills?
 Communication is the art of transmitting
information ,ideas ,thoughts from one
individual or group to another.
 Communication constitutes Reading,
Writing, Speaking & Listening Skills.

4. Communication skills comprises

5. Elements of communication
 Sender
 Encoding
 Message
 Channel / medium
 Receiver
 Decoding
 Noise
 Feedback

6. The Communication Process Model
6

7. Communication channels
 Channel choices
In person
Telephone
Email
Written
Third party
7

8. Types of communication
1. Verbal communication
 Oral
 Written
2. Non-verbal communication

9. Common ways to communicate
ages
l Im
ord V isua
en W
Spok
Bod
Written Word y La
ngu
age

10. Forms of communication
 General & technical
 Formal & Informal
 External & Internal
 Interpersonal & intrapersonal

11. Communication networks
 Vertical network
 Upward
 Downward
 Horizontal network
 Diagonal network

12. Hierarchy levels
Executive Director
Manager
Vice President
A.G.M.
Supervisor 1 Supervisor 2 Supervisor 3
Manager
Supervisor
Horizontal Comm.
Forman

13. Importance of effective communication
 Saves time
 Coordinating
 Collating
 Issuing instruction
 Improves listening, speaking and writing skills
 Convincing
 Persuading

14. Barriers to communication
Noise
Inappropriate medium
Assumptions/Misconceptions
Emotions
Language differences
Poor listening skills
Distractions
Cultural differences

15. ABC of communication
 Accuracy
 Brevity
 Clarity

16. 7 C’s of communication
C’s Relevance
 Credibility  Builds trusts
 Courtesy  Improves relationships
 Clarity  Makes easy
 Correctness  Builds confidence
 Consistency  Introduces stability
 Concreteness  Reinforces confidence
 Conciseness  Saves time

17. 4 S’s of communication
S’s Relevance
 Shortness  Economizes
 Simplicity  Impresses
 Sincerity  Convinces
 Strength  appeals

18. Success for YOU…
…in the new global and diverse
workplace requires
excellent communication skills!

19. Questions