1. Schoenmaekers Pty Ltd
Schoenmaekers Pty Ltd provide Strategic, Financial, Tax solutions and support to individuals and businesses alike and in a
professional and personal approach.
We will provide value added services to their customers to enable them to focus on their core business and act as a business
partner to support them and their business through the provision of Service, Support, Solutions and Strategic initiatives in
management, Finance, Taxation and expertise in change management and outsourcing through Shared Service models.
With 28 years of international and local expertise in taxation and business management be capable to support their customers and
as part of a global and local network of associates to work with them ensure that an end to end solution can be provided or
supported.

2. A. Statement of Purpose
Provide the value add services and support to business.
Schoenmaekers Pty Ltd will:
• Provide strategic, financial, tax solutions and support to individuals and businesses alike.
• Provide a personal and professional support in all cases through attention to detail and the
right level at the right time.
• Maintain a high level of integrity and individuals treated fairly and equally.
• Provide a value added service to suit customers needs.
• Be competitive in pricing while maintaining positive margins.
• Ensure all accreditations and licences and maintained and updated as needed.
• Provided training and support to all staff to maintain a high level of professional updates as
required to meet all levels of required standards and growth.
• Seek to learn and understand new areas that may provided additional service , support and
benefits to customers .
 This means that the business and those working in it will provide a meaningful value add to others
in an economical, professional and efficient way.

3. B. Description of Business
Service Support Solutions Strategies

4. SERVICE
Provide a personal level of value add service to customers
• Customer support is vital in the business.
To ensure that customers needs are
understood and respected.
• Provide personalised and dedicated
attention to customers requests and
needs wherever possible.
• Ensure that sufficient resources are
attributed to the business and that
customers needs are meet on a timely
basis as agreed
• With 28 years of international and local
experience in taxation and business
finance and management we are able to
offer customers personal service to
support their growing business need.
• Continue to maintain a high level of
integrity and honesty support customers
and the business to ensure actions are
both legal and honest to individuals,
businesses and Government or Statutory
bodies we represent or support.
 This means that we will be clear and efficient in the
speed of service to our customers.

5. SUPPORT
We seek first to understand – then provide what is best needed …for the customer
• Issues/problems
• Complaints/Resources/Blocks
• Ear to listen/Opinion
• Development/change
• With 28 years of experience in Global process controls and
management, efficiency enhancements and issue resolution in
15 markets across Asia and Europe. With the use of tools such
as Kazain and Lean Sigma principals work with customers to
define issues or problems.
• With expertise in change management, business restructuring
and region/market re sizing we are able to adapt to all
organisations in both Finance and Management requirements.
• With experience in management of large teams and groups
across the Globe we have the ability to adapt to cultural and
business needs to suit and to understand the broader impact
to customer. Able to communicate across all groups and ages.
• Having been responsible for education, training and diversity
and the experience to work with and across broad
departments and generations, we have the ability to ensure
that actions that cause and consequences are understood.

6. SOLUTIONS
Review and identify through learned principals…..
• Identify/ DMAIC model
(Define-Measure-Analyse-Improve-Control)
• KAIZEN/ Lean Six Sigma
• Process/Waste
• Losses/Structure
• Resources
• Staff – Next Generation
• Critical to define what issues are based on
facts and statistics. To provide and
meaningful point of understanding and a
good starting point. Enable easy
identification steps required.
• Use of guiding principals to support as
needed and for customer to identify causes.
• Assist customers to see where leakages occur
at what cost and help to develop change.
• Review trends and the business structure
that drives the revenue and expense.
• Review organisation structure and what the
business needs are for short and long term
goals together with what is available. Right
pegs in right holes.. Ensure roles and
responsibilities and matched.
• With long term in mind and the business
current model and age… what next and with
what staff are needed now and when to
change.

7. STRATEGIES
What does the organisation need to achieve its goals?
• Where to next
• Structure
• 5 -10 years
• Succession
• Change Direction
• Outsourcing/Centralisation/Shared Services
• Culture
• Life After Work
• Change Management
• Identify what the organisation needs in its
organisation goals and aspirations.
• What is needed for the end in mind and what
is needed to get there. Evaluate what
resources are in the business.
• Step the above in manageable and
identifiable plans.
• Include the best resources for the roles and
who can takeover or step up to support.
• Is there any major changes planned? What is
identified to support the change.
• What is the most cost efficient structure for
transaction or low cost drivers.
• What does the business went to be to its
staff? What means the most?
• Is there appropriate work life balance for all
in place.
• Does the existing staff need to work or
approach work differently?

8. C. Service Descriptions
Tax & Finance support and Consulting
• Taxation:
– For Individuals, Companies, Business and
Self Managed Superannuation funds.
– Assist in in tax planning.
– Update clients on tax strategies.
– Update and maintain up to date tax
changes.
– Continued self education in taxation laws.
– Maintain accreditation with respective
authorities.
• Shared Services:
– Process reviews and advice
– Project plan management
– Change management advice
– International and regional support
– Education and training.
• Finance support:
– Provide business service support to enable
businesses and individuals to focus on
their business.
– Provide book keeping services
– Provide data entry services
– Provide report management.
• Finance Consulting:
– Prepare or Review business strategic plans
– Advise and support on any change
management requirements.
– Provide advisory and management
support.
– Review business processes advising on
gaps or opportunities.
– Implement any changes as required or
advised and agreed.