Service Desk Automation with Service Now and ONE Automation
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Service Desk Automation with Service Now and ONE Automation
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Service Desk Automation with Service Now and ONE Automation
- 1. Integrate Automic With ServiceNow November 2015 Craig Kirkeide
- 2. 2 Property of Automic Software. All rights reserved Agenda + What Can you Do + Let’s See it in Action + Closed Loop Automation + Q&A
- 3. 3 Property of Automic Software. All rights reserved What Can You Do + Open and Close Tickets + Automic Workflows in the Service Catalogue + Closed Loop Automation
- 4. 4 Property of Automic Software. All rights reserved What Can You Do – Open and Close Tickets + Utilize Documented SNOW Web Services (REST) – Incidents – Requests – Problems + Add Attachments + Close Tickets Upon Action in Automic
- 5. 5 Property of Automic Software. All rights reserved What Can You Do – Service Catalogue Integration + Automic Connector for Service Now – Workflows Can be Called Directly from SNOW – Completion is Noted and Results are Updated Directly in SNOW
- 6. Let’s Take a Look
- 7. 7 Property of Automic Software. All rights reserved What Can You Do – Closed Loop Automation Real-time Dashboards Service Now Machine-generated incidents Self-Service Portal Support Calls Decision Automation Pattern Detection Process Flow Automation Automated Resolution Service Desk Integration Reporting Compliance Governance
Notas do Editor
- I have noticed that customers put in our solution to fix a problem, it might be scheduling, SAP System Copy, Application Release automation or any of the other reasons but then typically they don’t expand its use. They will do more of the problem they fixed, more scheduling, more release, more everything else. But rarely do they look at how else can this technology help the rest of the business. Hopever, We have started noticing a new job being created but some companies – the Automation Architect. This role is held in traditional IT but is focused across the business – there remit – where can this technology assist the business, both inside IT and across the business functions – that is an interesting advancement and the benefits they are starting to realise are impressive. I intend to give a taster of the types of areas where these companies have expanded – some are named, but you know (because your customers) some like to remain very modest about their achievements – so I have left them private. In most instances the results are what the customer did themselves – not engaging professional services from us – some we helped with and one we did ourselves. So, before we start on those cases, I just want to spend a couple of minutes to review the ONE Automation platform and specifically where we talk about it playing.
- I have noticed that customers put in our solution to fix a problem, it might be scheduling, SAP System Copy, Application Release automation or any of the other reasons but then typically they don’t expand its use. They will do more of the problem they fixed, more scheduling, more release, more everything else. But rarely do they look at how else can this technology help the rest of the business. Hopever, We have started noticing a new job being created but some companies – the Automation Architect. This role is held in traditional IT but is focused across the business – there remit – where can this technology assist the business, both inside IT and across the business functions – that is an interesting advancement and the benefits they are starting to realise are impressive. I intend to give a taster of the types of areas where these companies have expanded – some are named, but you know (because your customers) some like to remain very modest about their achievements – so I have left them private. In most instances the results are what the customer did themselves – not engaging professional services from us – some we helped with and one we did ourselves. So, before we start on those cases, I just want to spend a couple of minutes to review the ONE Automation platform and specifically where we talk about it playing.
- I have noticed that customers put in our solution to fix a problem, it might be scheduling, SAP System Copy, Application Release automation or any of the other reasons but then typically they don’t expand its use. They will do more of the problem they fixed, more scheduling, more release, more everything else. But rarely do they look at how else can this technology help the rest of the business. Hopever, We have started noticing a new job being created but some companies – the Automation Architect. This role is held in traditional IT but is focused across the business – there remit – where can this technology assist the business, both inside IT and across the business functions – that is an interesting advancement and the benefits they are starting to realise are impressive. I intend to give a taster of the types of areas where these companies have expanded – some are named, but you know (because your customers) some like to remain very modest about their achievements – so I have left them private. In most instances the results are what the customer did themselves – not engaging professional services from us – some we helped with and one we did ourselves. So, before we start on those cases, I just want to spend a couple of minutes to review the ONE Automation platform and specifically where we talk about it playing.
- I have noticed that customers put in our solution to fix a problem, it might be scheduling, SAP System Copy, Application Release automation or any of the other reasons but then typically they don’t expand its use. They will do more of the problem they fixed, more scheduling, more release, more everything else. But rarely do they look at how else can this technology help the rest of the business. Hopever, We have started noticing a new job being created but some companies – the Automation Architect. This role is held in traditional IT but is focused across the business – there remit – where can this technology assist the business, both inside IT and across the business functions – that is an interesting advancement and the benefits they are starting to realise are impressive. I intend to give a taster of the types of areas where these companies have expanded – some are named, but you know (because your customers) some like to remain very modest about their achievements – so I have left them private. In most instances the results are what the customer did themselves – not engaging professional services from us – some we helped with and one we did ourselves. So, before we start on those cases, I just want to spend a couple of minutes to review the ONE Automation platform and specifically where we talk about it playing.