DevOps in Digital Transformation- Brillio

1. Digital
DevOps in Digital Transformation
Nitin Dixit, Head of Digital Engineering

2. AGENDA
What’s driving today’s landscape?
Why innovate?
Automation Ninjas @ Work
Key transformation initiatives & Challenges
Q&A
Automation is the core of transformation
Brillio + Automic = Digital Transformation

3. THE CIO’S ROLE IS CHANGING
By 2016, of CIOs will change their primary role from directly Managing IT to becoming an
Innovation Partner
74%
70%
2.4%
Only
30%
Only
56%
53%
…and balance their 3 mandates – Optimize, Expand, Innovate
CIOs need to provide more value
of companies
see rising
demand for IT
companies
expect increase
in IT spending
companies to
have larger IT
staff
2014 2013
2.2%
IT budgets as %
of revenue are
flat/decreasing
of companies feel IT
Spending is adequate to
meet business needs
…with fewer resources

4. WHERE IS THE SPEND GOING?
IT Budgets look like this But need to change To look more like this
RunRun Run
Expand Expand Expand
Innovate InnovateInnovate
20% 23% 26%
14% 17% 20%

5. Consumerization
Of IT
 On Demand – Anytime,
Anywhere
 Self Service
 Web-Oriented
Architectures
 Interoperable
 Software Defined
Everything
 Velocity Focused
 API-based Management
Industrialization Of
IT
EnterpriseITisexpandingscopeofAutomationforwhatweknowandwhatwedon’tKnow
Digitization
Of IT
TRENDS IN IT AUTOMATION

6. Build data from digital channels
Value each customer’s purchase
potential and social influence
Identify profitable customer
segments through analytics
Empower sales agents with real-
time customer/prospect insights
IDENTIFY
BEST CUSTOMER
1
SELL RIGHT
PRODUCTS TO RIGHT
CUSTOMER AT RIGHT TIME
Build purchase behavior insights
Deliver real-time offers
Target customers over digital channels
Leverage analytics for effective
up-sell/cross-sell strategy
Loop in voice-of-customer to
identify demand
Include market insights of agents in
product strategy
Enable sales agents with real-time
support dashboards
2
Unify the brand experience
Measure channel value and prioritize
customers’ preferred channels
Offer real-time customer support
Enable frontline collaboration to
service customer requests
Build enterprise digital content
for frontline to service customers
ELEVATE THE
CUSTOMER’S
BRAND EXPERIENCE
3
Build loyalty programs
Actively source ideas and
feedback from customers
Create customer delight
with in-store digitization
CONVERT TO BRAND
ADVOCATES
4
WHY INNOVATE? HOW WE SEE IT
Think digital. Execute digital.

7. Changes don’t happen in silos. It’s a Collaboration where all groups should work together
Top Digital Transformation Initiatives Top Challenges
Improving processes that expedite changes to
digital properties
Updating website and ecommerce programs
Updating customer facing technology systems
Research into customers digital touch points
Company culture
Think beyond “campaign mentality”
Collaboration across departments
Resources (people, technologies, expertise)
Onboarding experience with Customer
TOP DIGITAL TRANSFORMATION INITIATIVES & CHALLENGES

8. AUTOMATION IS THE CORE OF DIGITAL TRANSFORMATION
• Increase collaboration
across departments
• Keep your
deployments nimble
and repeatable
• Reduce cost on
development and
operations
AUTOMATION IS A KEY ENABLER OF VALUE CREATION & MANDATE BALANCING FOR A CIO.
CIOs ARE ADOPTING AUTOMATION IN A BIG WAY
Why Automation?
Limited scalability of People Scripting is fragile Processes are complex
Knowledge does not transfer easily
of IT spend is
on people
of enterprises
automate
using scripts
automate
processes
of companies do
application development
completely manually
41% 75% 17%
42% 44% test completely
manually

9. NEXT, THINK ENGINEERING

10. AUTOMATION NINJAS

11. COLLABORATE

12. BRILLIO – AUTOMIC RELATIONSHIP
• Automic COE with trained Engineers on
Automic V10 & 11
• Established Automic LAB for ARA and ASO
• Well developed ARA capability in alignment
with Brillio DevOps framework
• Pre-Built Integrated Service Management +
Automation capability using Service now and
Automic ( ARA & ASO)
• Developing Automation solutions on
Business and IT Ops analytics
Automic enables Brillio’s automation solutions in our clients Digital transformations
Dev to Ops: Application
Release Automation
•Automate the
production
release
•Enforce weekly
Release Window
•Remove
deployment
errors
•Integrated with
SCM, Build & Test
Automation and
Deployment
automation tools
Request to Provision: Self
Service Automation
•Self service
request portal
with pre-defined
request templates
•Manage request
lifecycle
•Support for
VMware and
Microsoft Hyper-
V, Cloud
•Integrated with
ITSM Tools
Trouble to Resolve: Ticket &
Remediation
•Extract ticket
information from
Service Now
•Diagnose cause
based on known
errors
•Remediate if
known error, else
update ticket and
hand back to
Service Desk
•Validate
successful fix
•Update and close
ticket in Service
Now
Maintain to Optimize: Job
Scheduling
•Supports for all
platforms – UNIX,
Linux, Windows,
IBM z/OS, SAP,
Oracle, etc
•Central
management
through single
pane of glass
•High performance
and highly
scalable
•Proven migration
support, expertise
and tools
Brillio Automic Solutions

13. Reach out to us – devops@brillio.com
Thank you