The Organizational Team Process Questionnaire

©2019 ITAP International, Inc. All Rights Reserved.
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The Organizational Team
Process Questionnaire™

Help Your Team Be a Source
of Competitive Advantage
• Teams are the source of all key
business outcomes:
– new or improved products and services
– new business processes
– business development
• A periodic team assessment helps
ensure that teams remain a source of
competitive advantage
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Team Process Questionnaire
System (TPQ)
• Different types of teams require different
versions of ITAP’s Team Process
Questionnaire:
– Action learning teams (ALTPQ)
– Global teams (GTPQ)
– Domestic teams (OTPQ)
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The Needs of Domestic
Teams
• Domestic teams are different from global
teams. Unlike global teams, domestic
teams:
Are located in the same country
Do not have to work across the wide variety of
differences that challenge global teams (e.g.
geographic boundaries, time zones,
calendars, languages, cultures)
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The Needs of Domestic
Teams
• Domestic teams are different from action-
learning teams. Unlike action learning
teams, domestic teams:
have a team leader. (Domestic team
members are not self-directed)
typically work in settings and on problems
with which they are familiar (this is not the
case for action learning teams)
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Fulfilling the Team’s Potential
• Teams need support: Their effectiveness
should be measured and monitored
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User-Friendly Team
Assessment
• The TPQ provides periodic team wellness
checks
• Filling out the online instrument is very
time efficient, about 20‐30 minutes per
person
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The Right Tool:
Process Questionnaire™
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The OTPQ Is Versatile
It is used with various types of teams:
• Functional teams
• Cross-functional
The tool can be used to compare:
• Business divisions
• Division to HQ
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Assessing Interaction among
Team Members
• The Organizational Team Process
Questionnaire (OTPQ) measures team
members’ perceptions of communication,
interaction with the leader, role and goal
clarity, alignment with the organization,
trust, etc.
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Assessing Interaction among
Team Members
• Like the GTPQ and ALTPQ, the OTPQ
provides insight into the level of
agreement and disagreement among team
members
• The OTPQ can provide early detection of
and response to looming obstacles to
teams’ productivity and effectiveness.
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Process Questionnaire (OTPQ)
The OTPQ provides insights into:
• Team strengths and weaknesses
• Team alignment / misalignment
• Unexpected sub-team formation
• Process of bringing in new team members
• Effect of team leadership
• Impact of organizational changes /
initiatives
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Organizational Team Process
Questionnaire (OTPQ) Results
• The outcome of the assessment is a report
that:
– Provides an analysis of the problem
– Recommends alternative solutions for
consideration
– Provides possible roadmaps / action plans
that may incorporate team members in driving
the chosen solution
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Organizational Team Process
Questionnaire (OTPQ) Benefits
Allows same‐company reviews of teams
working on similar goals
Provides leaders with a method of
cross‐team comparison, monitoring and
support
–Results are shared with the team leader
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Team Intervention Based on
OTPQ Results
• Team leaders are coached to support
needed changes in the team, helping
develop team leaders without taking them
off the job
• Combining team leadership development
with focused team training helps team
overcome obstacles
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Executive Summary Charts
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Iteration 5
Iteration 4
Iteration 3
Iteration 2
Iteration 1
Explanations of charts…
Dimension Averages (2 chart types)
Iteration Comparisons (over time)
Exec Overview
Regularly track
results over time
Data comparisons

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Agreement
(About Successes)
Importance of team to company’s future
success
Absence of power control issues
Ability to express ideas and opinions freely
and openly
Treating team members with dignity and
respect
Role/responsibility clarity
Level of trust
Disagreement
(About the Need for Improvement)
Opportunity to learn of comments about
the work of the team
Availability of resources
Clarity of team objectives
Ability of team members to step outside
their areas of responsibility for the good
of the global organization
Disagreement
(About Successes)
Whether team members have the
necessary skills to resolve unexpected
problems
Agreement
(About the Need for Improvement)
Group communications
Team effectiveness
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3 4
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Positive Results
(High Average)
Issues Identified (Low
Average)
Agreement
(Low SD)
Disagreement
(High SD)

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Clients’ Testimonies about ITAP’s Tools
and Approaches
You showed your commitment to building our relationship by giving us
content up front, before we even had an agreement.
German/US American Medical Devices Company
This is impressive work. You have captured the voices of each of the
groups. Thanks – we know you've gone beyond the contract.
VP of Diversity at a global pharmaceutical company
Without hesitation, ITAP exceeded our very high expectations. We will
look forward to partnering with you again in the future.
Organizational Effectiveness Group Manager at a global Financial services company

1 team / one iteration = USD $ 500
(for teams no larger than 15 people or
additional expenses may apply)
10 teams / one iteration per team = USD
$ 400 per iteration
Get Certified in the TPQ = USD $ 2,400
To order, email: atouval@itapintl.com
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Get Results for Your Team

Learn More About Teams
• Order Many Cultures One Team: Build
Your Cultural Repertoire by ITAP’s CEO,
Catherine Mercer Bing
http://www.TechnicsPub.com
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Catherine Mercer Bing
CEO, ITAP International, Inc.
Managing Director, ITAP Americas, Inc.
707 State Road, Suite 106
Princeton, NJ 08540 USA
(W) +1.215.860.5640
(M) +1.609.937.1557
http://www.itapintl.com
Email inquiries to:
Amitai Touval, PhD
Senior Consultant
atouval@itapintl.com

The Organizational Team Process Questionnaire

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