Mais conteúdo relacionado Semelhante a Building Trust on Multi-Cultural Teams (20) Mais de Catherine (Cass) Mercer Bing (20) Building Trust on Multi-Cultural Teams3. Importance of Trust
Importance of Trust
• “Organizations with high trust
Organizations with high trust
outperform organizations with low
trust by nearly three times.”
(SOURCE: Watson Wyatt 2002)
• While the research was focused on
g
,
organizations, it was the teams within those
organizations that allowed the organizations
to outperform their competitors.
p
p
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4. Multi Cultural Teams
Multi‐Cultural Teams
• This presentation will explore the logical and
This presentation will explore the logical and
emotional aspects of trust.
• It will:
It will:
– Identify their barriers to trust.
–L
Learn strategies for how to build trust.
i f h
b ild
• A good follow‐on presentation is ITAP’s
Building Relationships on Multi‐Cultural
Teams.
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© 2013 ITAP International, Inc. All Rights Reserved.
5. Defining Trust
Defining Trust
• Reliance on the integrity strength ability
Reliance on the integrity, strength, ability,
surety, etc., of a person or thing; confidence.
• Confident expectation of something; hope
Confident expectation of something; hope.
• The obligation or responsibility imposed on a
person in whom confidence or authority is
i h
fid
h i i
placed: a position of trust.
SOURCE: http://dictionary.reference.com/browse/trust
SOURCE h //di i
f
/b
/
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© 2013 ITAP International, Inc. All Rights Reserved.
6. Culture Notes
Culture Notes
Trust is knowing that you can depend on someone. Distrust can
be the outgrowth of doubt, disillusionment, and fear.
b h
h f d b d ll
df
INDIVIDUALISM:
• For many with a Group Orientation there is a
clear delineation between members of the in‐
group and people who are out‐group. Trust may
come more easily with members of their in‐
group.
TIME ORIENTATION:
• For many with a Short‐Term Orientation, doing work quickly is a value,
sometimes more valued than being 100% correct.
• A focus on speed and efficiency for those with Long Term Orientation may
A focus on speed and efficiency for those with Long‐Term Orientation may
seem like a lack of concern for quality which may erode trust.
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7. Learn How Your Team Members Trust
Learn How Your Team Members Trust
In a team meeting…
•
•
•
•
Let them know in advance that the
h
k
d
h h
session will focus on trust
Give them time to prepare their answers
so they will be ready to give an
explanation
Ask them not to give examples until
everyone has had a turn responding to the
q
questions posed
p
Ask each of your team members to
explain their approach to trust by
responding to the question ‐ Which are
you?
–
–
Cultural Orientations: These
strategies work for those with…
strategies work for those with
Need For Certainty
Are you someone who implicitly trusts
others and they have to do something to
betray or lose your trust?
Or are you someone who is more skeptical
y
p
at first and others have to win your trust?
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8. Learn How Your Team Members Trust
Learn How Your Team Members Trust
Step 2
•
After everyone has expressed him/herself in
f
h
d hi /h
lf i
terms of “how they trust” ask the following
question:
–
–
•
Cultural Orientations: These
strategies work for those with…
strategies work for those with
Need For Certainty
For those who trust implicitly, “What specific
behaviors break trust for you?”
For those who want others to earn their trust,
“What are the barriers to building trusting
relationships on teams?”
Use the answers to these questions to create
protocols for how to work together. For
protocols for how to work together For
example, if one of the barriers to trust is listed
as “when someone does not meet their
commitments in a timely manner. Then start a
conversation about what is a reasonable
turnaround time for:
–
–
–
–
–
Response to email
Response to voice mail
Commitments accomplishe things by x time
What to do if commitments cannot be met
What to do if commitments cannot be met
How (and when) to notify others about missing
deadlines
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9. Demonstrating Trustworthiness
Demonstrating Trustworthiness
Strategies…
Cultural Orientations: These
strategies work for those with…
strategies work for those with
Team leaders and team members can show trust and
build relationships in the following ways:
•
Be loyal
– leaders can show loyalty by acting as a
buffer between what happens outside the
team and team members
– leaders and members can show loyalty by
championing the work of the team and of
h
i i th
k f th t
d f
other team members
•
Build their self‐esteem
– Say thank you
– M ti
Mention work done well (on time, quick
kd
ll ( ti
i k
thinking, under budget, when savings or
efficiencies are introduced, quality, going
above and beyond, working long hours,
etc.)
•
When warranted, show that you are confident
in others and their work
Hierarchical Orientation and
Group Orientation
Individual Orientation
Quality of Life Orientation
Achievement Orientation/Short
Term Orientation
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11. Measuring Trust
Measuring Trust
• If you already suspect that there is a lack of trust
you a eady suspect t at t e e s a ac o t ust
among and between team members, you may
want to measure the level of trust.
• Conduct an objective assessment of how your
team members view/perceive how the team
interactions are working; identify areas that
i t
ti
ki id tif
th t
needs work; then measure change over time (see
information about ITAP s Global Team Process
information about ITAP’s Global Team Process
Questionnaire™, or GTPQ, at the end of this
presentation).
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14. 2013 ITAP Presentations
2013 ITAP Presentations
1. Impact of Culture in Multi Cultural Teams
1 Impact of Culture in Multi‐Cultural Teams
2. Establishing Leadership Credibility on Multi‐
Cultural Teams
Cultural Teams
3. Building Trust on Multi‐Cultural Teams
4. Establishing Relationships on Multi‐Cultural
Teams
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15. Questions? Please email or call me…
Questions? Please email or call me…
Catherine Mercer Bing
CEO, ITAP International, Inc.
cbing@itapintl.com
ITAP International, Inc.
ITAP International Inc
353 Nassau Street, 1st Floor
Princeton, NJ 08540 USA
(W) 1.215.860.5640
http://www.itapintl.com
//
Remember put PROMOTION CODE
BT14GTPQ
j
y
in the subject line of your email.
…thank you…
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