Asyma E3 Conference

1. Realizing The Promise of
Technology in Business
What Are You Thinking?
ASYMA Customer Conference
June 7, 2011
Robert Lavery
Principal
Robert Lavery & Associates

2. NO!!!
The Era of Online Business Is
Really
Here!

3. The Era of Online Business is
Here!
Lavery’s Top 10 Reasons:
10) You think that “progressing an action plan” and
“calendarizing a project” are acceptable English phrases.
9) You normally eat out of vending machines and at the
most expensive restaurant in town within the same week.
8) You refer to the tomatoes grown in your garden as
deliverables.
7) Your idea of being organized is multiple colored post-it
notes.
6) You email your Christmas list to your parents.

4. The Era of Online Business is
Here!
Lavery’s Top 10 Reasons:
5) You think a half-day means leaving at 5:00.
4) You lecture neighbourhood kids selling lemonade on ways
to improve their process.
3) You ask your friends to “think out of the box” when
making Friday night plans.
2) You know the people at the airport better than your next
door neighbors.
1) You find you really need PowerPoint to explain what you
do for a living.

5. The Era of Online Business is
Here!
BONUS REASON:
You are either over worked or
unemployed!!

6. How Do We Know?
Do you have an e-mail address?
Has become:
What is your e-mail address?

8. How Do We Know?
Do you have a Web site?
Has become:
Can I purchase from your Web site?

9. How Do We Know?
Google Generates $100,000 /Hr in Revenue
Bill Gates doesn’t want to be CEO
Kids want iPods or Blackberries for Xmas

10. The Era of Online Business Is
Here!
The Web is dramatically changing the
way companies interact with:
 Customers
 Competitors
 Employees
 Vendors
 Suppliers

11. What is Online Business?
“It’s not just E Commerce…it is
nothing less than a holistic
approach to running a business in
the digital age”

13. What Do Online Businesses Do?
 Electronic File Transfer (EFT)
 Electronic Data Interchange
 Electronic Workflow (PW, eTS)
 Web Self Service (CRM)
 Electronic Commerce (Iciniti)
 Web Procurement (iPortal)
Online Reporting & Analysis

14. Why Do They Do It?
 Sarbanes Oxley, OSC Bill 198, MI52-109 (Dec.31/06)
(Multilateral Instrument 52-109 Certificate of Disclosure in
Issuers’ Annual and Interim Filings)
 Cheque Fraud, Identity Theft, Anti-Terrorism
 Public Sector Bulletin 3150
 ISO 9000, 9001, 9002, 9003, 900?
 2011 – conversion from Cdn GAAP to International Financial
Reporting Standards (IFRS)
 The Charities Directorate
 Corporate Governance just as important as Operational
Efficiency when evaluating the benefits of systems

15. Fairmont Hotels & Resorts
 Toronto, ON
 78-site world-wide implementation
 An Accpac Strategic Customer
 Goal: Manage Capital Projects efficiently & control costs
 Utilize Pacific Technology’s Purchasing Workflow, Funds
Availability, Workflow Documents and Internal Issues to
streamline & control procurement of materials and supplies
 Orchid’s EFT Processing to improve productivity in AP
 Norming Asset Accounting to keep track of capitalized
costs for Hotels, Spas and Equipment

16. What Drives (Online) Business?
Relationships
Principles
Processes

17. Business Relationships
Customers
Suppliers
Employees
Strategic Partners

18. Business Principles
Quality Products/Services
Reliable Delivery
Competitive Pricing
Profitable Model

19. Business Processes
Buying
Purchases and Payments
Selling
Sales and Receivables
Asset Mgmt
People & Capital

20. What makes it Online Business?
“How you conduct business processes
and the impact they have on the nature
of your business relationships is what
differentiates an ‘old’ economy business
from the ‘new’ online business.”

21. YVR Airport Services
 North America’s leading global airport
investment, management and development
company
 Currently manage several airports in Canada,
Bahamas, Chile, Cyprus, Dominican Republic,
Turks & Caicos Islands
 Goal: Improve reporting, streamline entry and
approval of time and expenses and intercompany
transactions across 17 companies.
 An Accpac Strategic Customer
 Products: Sage Accpac ERP, PJC, Insight, HRMS
 Norming FA, eTimesheet, PT Audit Logger, PO
Workflow, Orchid Inter Entity Transactions, EFT,

22. Integration is the key
“An Online Business is one that strives
to reduce process cycle time by
eliminating human intervention
wherever possible through the
deployment of technology where it
makes business sense to do so.”

23. Poor Use of New Technology
No Integration = No Access = Low Productivity

24. Businesses Recognize The
Need
 IDC Report – IT Priorities for 2008
1) Streamline processes to provide single
point of information.(5)
2) Improve customer service.(4)
3) Interoperability between business
processes and technology. (7)
REALITY – Only 30% have any BI

25. Customer Service/Lower Cost
“A company with 5,000 employees and $650 million in
annual sales, was able to handle 33% percent more
capacity with the same level staff, resulting in a 43%
decrease in cost per customer contact”
Forrester Research

26. Personalization is Important

27. Increasing Value of Data
Data Information Knowledge Wisdom
(Formatted) (Trends) (Relevant)

28. Important Data Concepts
Privacy – “use/disclosure” of data
Security – “protection” of data
Consistency – “processing” of data
Reliability – “trust” in data

29. Focus on Internal Controls
Necessary to validate business
transactions and reporting - Banks
Impact on business valuation
As you increase controls you increase
business value
Constraints are: ?

30. Focus on Internal Controls
1) People Skills
2) IT and software infrastructure
3) Money $$

31. Questions to Think About
1) Who am I? (roles & responsibilities)
2) What do I want to be? (goals & objectives)
3) How do I get there? (wise decisions)

32. Personal Application
 You must set goals and have a plan
 Write it down and review it
 My story (& Pictures)
 REMEMBER:
 Technology is only a tool in your hands
 It’s your ideas and inspiration that bring
your goals to life

33. Summary
Online Business is here and it’s real
Natural evolution to new business
processes based on new technology
Improves productivity and business value
Requires new relationships and changes
to existing relationships
Principles are still the same

34. Questions?
(What Are You Thinking About?)