Presentation given to the SE branch on 11th February 2016

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Online Communities of Practice

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2.1 million people
700 services433 Local Authorities

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Top 10%
Bottom 10 %
High Performing –
Case Studies
Poor Performing –
Direct Intervention
MissingCommunitiesofPractice
KM
PM
What was the knowledge management need/issue?

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• No one reads them
• They are done at the end of the project
• Hard to understand what lessons have been learned
• Unable to speak to the people that took part on the project
• Only the project manager writes the lessons learned
Learning review & Case studies

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“If only Local
Government knew
what Local Government
knows”

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Solution
Knowledge Management National Project
Knowledge and Innovation Network
Leading KM Organisation
.How did you go about designing a solution?

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A Community of Practice is a network of
individuals with common problems or
interests who get together to explore
ways of working, identify common solutions,
and share good practice and ideas.

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More> <Less
Public Sector

9. What is Knowledge Hub?
• A digital platform for collaboration.
• Where members connect, exchange
knowledge, ideas, insight and
experience to help them in their work.
• Already successfully used by over
100,000+ members across a broad
range of organisations all interested in
public service delivery and
improvement.
• Members include policy makers,
politicians, teachers, researchers,
service managers, volunteers and
many more.
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10. Why use Knowledge Hub?
Free to use
Anyone can join for
free.
Public sector can set
up open & restricted
groups for free.
Secure
Government
approved, Official,
UK-hosted.
Recommended for
use by civil servants
on GOV.UK.
Reduces costs &
drives efficiency
Pooling resources,
sharing info &
reducing face-to-
face meetings saves
money & time.
Develops skills
Members access a
broad network of
experts and peers
who can help them in
their work.
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Open source with
wide range of tools
Flexible, built to open
standards.
Toolset includes
forum, library, wiki,
ideas management...
Supports
stakeholder
engagement
Collaboration among
employees, with
external partners and
with customers.
Help & support
Access to top
community
management
expertise.
Clear roadmap
Regular upgrades.
Developed in
collaboration with the
community.

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How communities are used
• Help members - members help each other to solve day-to-day issues and
experts can be invited in to help.
• Identify and share best practice - developing and disseminating best
practices, guidelines and procedures issued to provide instant access to
validated and up to date knowledge and information.
• Maintain existing knowledge base - organising, managing and stewarding
a body of knowledge from which members can draw.
• Create innovative solutions - Where the creation of breakthrough ideas,
knowledge and practices is paramount.

12. How do people use Knowledge Hub to their
advantage?
Saving time &
money
Through membership of
the 2000 strong Planning
Advisory Service Group,
Rebecca from Taunton
Deane Council was able
to access a wealth of
experienced
professionals when she
first started in her role.
For her, asking questions
in the forum provides
speedy responses and
saves money on buying
in expertise.
Informing decision
making
The Food Standards and
Labelling Group enables
regulators to
share opinions and
advice and develop
practical resources. For
David from
Buckinghamshire
Council, it enables
legislation to be enforced
consistently and
guidance to be produced
and shared on a national
level. They have also
saved money as they no
longer need as many
face to face meetings.
Delivering
outcomes
Knowledge Hub has
helped Stacy from
Broadland Council share
knowledge in a way that
just wouldn’t be possible
by email. Use of the
platform as a research
tool to gather case
studies and practical
advice has enabled key
social media and
communications policies
and tools to be adopted
by the council.
Inspiring
innovation
Access to both a private
and close-knit working
group and the broader
more public networks
has been invaluable for
Carl from Kirklees
Council. Bringing
together like-minded
individuals who care
about a particular issue
has really sparked new
thinking and ideas.
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Knowledge retention
“By helping to build these communities, we are not only
realising huge improvements in business processes and
performance, but also providing employees with greater
access to one of the most valuable learning resources:
interaction with peers,” said Michael Behounek, director
of knowledge management at Halliburton.

14. Inspiring conversations that drive action
For more information contact: support@khub.net
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michael.norton@khub.net