2014 02 kanbans not-so-hidden agendas 2

Kanban’s not-so-hidden agendas @asplake #LKNA14
Kanban’s not-so-hidden
agendas
Mike Burrows
@asplake
@kanbanInside
mike@djaa.com
positiveincline.com

What do you want from
Kanban?

What did they want from
Kanban?

Exercise: Kanban’s Value System
(the super-quick version)

Foundational Principles
• : Start with what you do now
• : Agree to pursue evolutionary change
• : Initially, respect existing roles,
responsibilities and job titles
• : Encourage acts of leadership at
all levels in your organization –
from individual contributors to
senior management
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance

• : Initially, respect existing roles,
senior management
leadership

• respect : Initially, respect existing roles,
senior management
leadership

• agreement : Agree to pursue evolutionary change
senior management
leadership

• understanding : Start with what you do now
• agreement : Agree to pursue evolutionary change
senior management
leadership

Core Practices
• : Visualize
• : Limit work-in-progress (WIP)
• , : Manage flow
• : Make policies explicit
• : Implement feedback loops
• : Improve collaboratively,
evolve experimentally (…)
NB: 1 value
appears 3 times!

Core Practices
• : Visualize
• , : Manage flow
• : Implement feedback loops
• collaboration : Improve collaboratively,
NB: 1 value
appears 3 times!

Core Practices
• : Visualize
• , : Manage flow
• transparency : Implement feedback loops
NB: 1 value
appears 3 times!

Core Practices
• : Visualize
• , : Manage flow
• transparency : Make policies explicit
NB: 1 value
appears 3 times!

Core Practices
• transparency : Visualize
• , : Manage flow

Core Practices
• , flow : Manage flow

Core Practices
• customer focus , flow : Manage flow

Core Practices
• balance : Limit work-in-progress (WIP)
• customer focus , flow : Manage flow

Of the 9, which 3 most strongly
• resonate with you personally?
• speak into your work situation?
Customer focus – Agreement – Collaboration
Flow – Leadership – Transparency
Understanding – Respect – Balance
What do you want from
Kanban?

Follow up
• With your colleagues, the long version:
bit.ly/kanban-values-exercise
• Choose 3 values for your profile on
meldstrong.com
Customer focus – Agreement – Collaboration
Flow – Leadership – Transparency
Understanding – Respect – Balance

Nine values, three agendas
Survivability
• Understanding
• Agreement
• Respect

Survivability
• Understanding
• Agreement
• Respect

Self organization
+ better decision making

Self organization
Transparency + Balance
• Opportunities for work
(not too much, not too little)
• A range of good choices
(not too many, not too few)
• Shared expectations
• Feedback

Collaboration

Collaboration
http://en.wikipedia.org/wiki/File:Lennon-McCartney.JPG
http://www.nobelweekdialogue.org/?attachment_id=364

A way to view what you do now:
• Creative work is service-oriented
• Service delivery involves workflow
• Workflow involves a series of
knowledge discovery activities
The Kanban lens

Services, workflow,
knowledge discovery

Q: How soon will we know that we
have met a customer need?

Q: And how will we know?

Within
Across
Collaboration + Leadership: T-shaped

Collaboration + Leadership: Triad

Within
Across
Within
Across
Within
Across
Within
Across
Within
Across
Within
Across
Leadership at every level

Leadership at every level

Kanban is the humane,
“start with what you do now”
approach to change

• bravado
• complacency
• tampering
Three patterns of unsafe change

• bravado – too fast
• complacency – too slow
• tampering - too random
Three patterns of unsafe change

The J-curve effect

Fitness
Time
Small J’s, iterated

Start with what you do now, understanding:
• The purpose of the system
• How it serves and frustrates the customer
• How it works and fails to work for those inside
the system
• How to change it safely

Self organization
• Keeping the need for change
never far from the surface
(understanding + transparency)
• Maintaining the corporate
commitment and personal
discipline to pursue change
safely and purposefully
(agreement + respect)

Kanban’s not-so-hidden agendas
Survivability
• Understanding
• Agreement
• Respect

Kanban from the Inside
Download the 3-chapter
preview:
www.djaa.com/kanbaninside
@KanbanInside

2014 02 kanbans not-so-hidden agendas 2

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2014 02 kanbans not-so-hidden agendas 2