18. Add Contextual Information
Use Real People Not Personas
Add Forces or Friction To Motivations
When <situation>, I want to <motivation> so I can <expected outcome>.
26. Motivations: Pizza App - order last order button
Craving:
• looking forward to having pizza
• reminder
• stimulus
• taste
Want:
• don't want to cook
• minimal effort
• easy
• no thought
Emotional:
• pizza will make me feel better
• frustrated
• event driven