1. Andrew Smelser, SPHR
AndrewSmelser@yahoo.com
(330) 607-1456
HUMAN RESOURCES MANAGER / BUSINESS PARTNER
Strategic Planner / P&L Responsibility / Organizational Development
Senior Recruiter / Program Manager / Communications / Change Catalyst
PROFILE
I am a dedicated and dependable Human Resources professional with 8 years of HR leadership
experience working with retail, manufacturing and logistics divisions. My passion for learning,
networking and bringing new ideas to a company has helped increase productivity and inspire
change. I have an ability to see how all components of a business are affected and build consensus
among diverse groups of managers, technical, office and field employees.
I started the first HR department for a multi-state company with over 3,000 employees. During this
period, I saved the company millions of dollars by strategically designing and implementing programs
that affected all areas of the business. A few of these accomplishments include:
• Created a sales training program that resulted in a 73% reduction in customer service calls.
• Executed company-wide safety campaigns to reduce Workers’ Compensation claims 61%
over a 6-year period and over $2 million in annual savings.
• Formalized the hiring process by developing an enhanced web presence, behavioral testing,
job descriptions and an employee handbook. This saved the company $1.2 million per year
and exceeded 20% in reducing turnover for both salaried and hourly/seasonal employees.
• Implemented a learning management system and created a highly organized training
process to attain a 210% increase in class completion in one year.
• Launched an applicant tracking system and an automated screening process saving more
than $65,000 per year in administrative costs and a 23% increase in online hires.
• Negotiated various corporate programs and automated operating systems saving the
business more than $800,000 annually.
CERTIFICATIONS AND SKILLS
• Senior Professional in Human Resources (SPHR), 2005; renewed 2008
• National Society of Human Resources Management (SHRM) member since 2004. Active
member/participant with the Akron and Cleveland Area SHRM groups.
• Highly personable and capable of bridging communications between employees and
management. Exceptionally strong written and verbal communication skills. Proficient at
solving problems and implementing solutions under tight deadlines.
• Computer Skills: Extensive hands-on work experience with the MS Office Suite including
Word, Excel, and PowerPoint. Comfortable working in either Mac or PC environments.
• Familiar with Geneva and ADP payroll systems and Kronos timekeeping. Proven ability to
define database criteria and use report writers for information presentation.
• Completion of more than 100 hours of continuing education including:
o HR Strategic Conference
o Government Affairs Workshop
o “Crucial Conversations” Seminar
o Health Insurance Boot Camp
o Employment Law Update Seminars

2. Andrew Smelser, SPHR
AndrewSmelser@yahoo.com
(330) 607-1456
PROFESSIONAL EXPERIENCE
The Carter-Jones Lumber Company (1993-2009)
Top 20 building materials retailer (with manufacturing and logistics) with annual sales in excess of
$700 million dollars. Operates nearly 200 locations with over 3,000 employees across ten states.
CORPORATE HUMAN RESOURCES MANAGER (2006-9/2009)
• Responsible for the strategic planning and execution of recruiting, staffing, organizational
development, compensation, performance management, employee relations and safety.
• Established a company university and learning management system. Communication and
reward efforts resulted in a 210% increase in classes completed the first year and over
80,000 classes in the first two years.
• Researched, analyzed and classified all jobs within company and developed over 300 job
descriptions for retail, manufacturing, distribution and corporate departments.
• Successfully communicated changes in benefits to ensure a positive, seamless transition
including changes to benefit providers, time-off programs and a paperless payroll system.
• Designed customized fleet safety and forklift training, drug testing and safety campaigns that
reduced Workers’ Compensation claims 24% in one year (61% over 6 years). Programs
resulted in two manufacturing plants with zero-loss time accidents for over 2 years.
• Developed a comprehensive manager-in-training program that had 100% placement in the
program’s first year.
• Participated in the due diligence of four acquisitions in order to successfully integrate policies
and all Human Resources functions.
• Created multiple compensation programs to align commissioned salespeople to profitability.
• Coordinated all communications for corporate office to ensure a consistent message and
approved all policy changes.
• Wrote training classes on leadership, profit and designed follow-up systems for inside and
outside salespeople that was used company wide.
SENIOR HUMAN RESOURCES GENERALIST (2002-2006)
• Built and managed an HR Department of 4. Also managed customer relations call center.
• Advised management company-wide on interpretation of HR practices, personnel policies
and compensation.
• Recruited and filled thousands of positions for sales, management, manufacturing, logistics
and corporate departments.
• Rewrote an outdated policy and procedures manual that eliminated many forms and
processes that were duplicated in other areas of the company.
• Led a specially formed team to create and implement corporate savings programs and
systems reducing costs and manpower equaling more than $800k annually.
• Developed 15 customized training videos, classroom training programs on sales, products
and developed estimating systems for retail employees to increase sales productivity.
• Conducted multiple training sessions for retail and corporate office employees in newly
implemented HR practices and MS Office applications.
ASSISTANT INTERNAL AUDIT MANAGER (2000-2002)
• Responsible for the supervision of 9 internal audit team members.
• Ensured compliance with company policies and procedures covering areas including
inventory management, safety procedures, record keeping and profit.
• Developed sales, reporting and inventory procedures saving the company potentially millions
of dollars in fraudulent refunds and theft.
GENERAL MANAGER (1997-2000)
• Managed a multi-million dollar retail location with staff of 15. Built relationships with small
businesses and walk-in customers.
• Increased sales 62% in 1999 over 1998 as direct result of excellence in customer service
through leadership, training and community relationship building. Sales increase combined
with inventory control led to overall increased profitability.