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Open Social Learning Communities
                          Ashwin Ram
                Preetha Ram, Chris Sprague,
                       Saurav Sahay, Hua Ai
My Background
 BTech       EE          IIT Delhi 1982
 MS          CS          Illinois 1984
 PhD         AI/CogSci   Yale 1989
 Professor   CS          Georgia Tech 1989–99
 Professor   CS/HCC      Georgia Tech 2003–

 Founder                 Enkia 1999 (acquired)
 Founder                 OpenStudy 2007
Cognitive Computing


                      Cognitive
                      Systems




         Cognitive
         Science
Cognitive Computing


                      Intelligent
                       Systems




          Human-
          Centered
         Computing
Pasteur’s Quadrant




                     6
Application Areas
                            Games                  Robotics
 Social Media




                                    Monitoring & Diagnostics
                Education
   Bio/Med/
  Healthcare




                                       …and more               7
Open Social Learning




                       8
Education: What’s the problem?
                      Access
                      More than one-third of the
                      world’s population is under 20.
                      By 2006, 100 million qualified to
                      enter a university will have no
                      place to go.

                      To meet this staggering
                      demand, a major university
                      needs to be created each week.
                              — Sir John Daniel (1996)




                                                         9
Education: What’s the problem?
                             Engagement
                       88% of high school dropouts
                       have passing grades.

                                — Gates Foundation study
                                   Silent
                       Epidemic (2006)

                    47% of dropouts say classes are
                    not interesting .
                      60% find video lectures
                       boring .

                      60% read less when using
                      e-textbooks.
The Long Tail of Education

          Traditional




                             11
The Long Tail of Education

          Traditional




                        MIT OCW: 9m users/yr
                        iTunes U: 300m downloads
                        Khan: 30k videos/day
                                   Open Education




                                                    12
Education: Still a problem
                        Engagement
                        60% find video lectures
                        “boring”.

                        Great video and talented
                        presenters. My only complaint:
                        I’d like to interact with others
                        who are viewing the resources.
                        Creating a one-way flow of
                        information significantly misses
                        the point of interacting online.

                             — George Siemens ( 2007)



                                                       13
What Engages Our Students?


                    95% spend 10-15 hrs/wk
                    on Facebook

                    80% go to Wikipedia

                    55% use IM for homework




                                             14
What Engages Our Students?

                    $11B market


                    “I'm calling for investments
                    in educational technology
                    that will help create ...
                    educational software that
                    is as compelling as the
                    best video game.”

                     — Barack Obama (2011)



                                               15
Imagine “Open Social Learning”
Imagine a Facebook where
the point is to study together,
 not trade pictures and jokes.


                       Imagine a World of Warcraft where
                       students earn points by
                       helping each other learn.


Not educational games. Education experience itself is
structured as a “social game”.
Open Social Learning

                              Self Learners
     Traditional




                       Home
    Community          Schoolers
    Colleges
OpenStudy




MIT       Purple Math            HelpWithFractions   Gates/Hewlett
Yale      Tutorial.Math.Lamar.ed CalculatorSoup      NSF NIH
Michiga   u                      DavidDarling Info   GRA GT Emory
n         FreeMathHelp
The Team
OpenStudy is…
“a social platform for learners
who want to help each other study”

            “you’re no longer alone—you have the world’s
            biggest classroom to turn to, any time, anywhere”

       “a global study group”

                      “global element is important…users
                      will almost always find someone
                      online in the study groups”

  “one of ten most innovative
  companies in education”

                                                           20
OCW + OpenStudy
Community of learners


                        No boundaries

                        From 3rd graders
                        to college students
                        to professionals

                        Anytime
                        Anywhere
Community of learners



                        Multi-student
                        study sessions

                        “Make the world
                        your study group”
Community of learners
                        “Gamification”
9 months of OpenStudy
OCW                            OER                             Community
•  MIT OCW                      •    CDC (TRAIN)                •    50,000 users
•  Open Yale Courses            •    SmartHistory (MOMA)        •    600,000 views/month
•  OpenMichigan                 •    Purple Math                •    18 minutes/session
•  UC Irvine                    •    Tutorial.Math.Lamar.edu    •    1,000 questions/day
•  Notre Dame                   •    FreeMathHelp               •    70% answered in 5 min
•  NYU                          •    HelpWithFractions
•  Emory                        •    BiologyCorner              •    Study Groups
•  Georgia State U              •    CellsAlive                      •  Math
•  Korea University             •    Physics 1728.com                •  Biology
•  NCTU                         •    HyperPhysics                    •  Physics
•  Tufts                        •    CalculatorSoup                  •  Chemistry
•  TU Delft                     •    Videolectures.net               •  Engineering
•  Tokyo University             •    Connexions                      •  Comm & Media
•  Process.Arts                 •    DavidDarling Info               •  Arts & Design
•  African Virtual University   •    HippoCampus                     •  Finance
•  Distance Education Univ. Costa
                                •    Prof. Damodaran                 •  Computer Science
   Rica
•  Monterey Inst. Technology
•  Purdue Online Writing Center
How to use OpenStudy
                        Students & Educators
                           Login or Facebook



                             Join group(s)


           Education Resources
User Demographics
User Feedback

                “Addictive”




“Revolution”
User Feedback



                “Awesome”




                Study help

                Peer support
User Feedback

  “Love it”




                “Explanations,
                not answers”
Open Social Learning

                                    Self Learners
        Traditional




                            Home
       Community            Schoolers
       Colleges


Open     Communities of Learning Peer-to-Peer
Open Social Learning
Open      Communities of Learning Peer-to-Peer
“Massively    It is not accidental that social   Let students
multiplayer   networks are so well adapted to    teach each other,
online        education. [The] value is in the   earning social
learning” —   human connections it creates       capital via a
students      while relieving the drudgery of    system of game-
everywhere,   studying alone.                    like rewards.
connected,           — Rich DeMillo, C21U
learning
together
Other Learning Communities
  How do people get
healthcare information?
Healthcare Information




                     Internet is the leading source
                     of health and wellness information.


                                                    Copyright
                                                     (c) 2009
                                                        Cobot.
                                                    Confident
                                                          ial &
Health 1.0  Health 2.0




                          Copyright
                           (c) 2009
                              Cobot.
                          Confident
                                ial &
Cobot: Conversation Bot for Healthcare
Cobot: Healthcare Info Access
Building the Site




        Theory      Design   Technology




                                          38
Learning Theories
                                      Fuchs, 1997           Lave & Wenger, 1991




                                 Peer-to-Peer             Communities
                                  learning,                of Practice



              Blended                                                         Social
              Learning                                                     Constructivism
                                                    OpenStudy
Dziuban et al, 2004; Means et al, 2010,                                           Vygotsky, 1978
Twigg (2003
Architecture
Technology Stack
Need: Global Real-Time Conversations
Technology: Really real-time interaction
Need: Finding Open Resources
Need: Finding Content and People
Technology: Collaborative Info Search




   Social Graph       User Model           Semantic Network




                  Socio-semantic Network
Technology: Analysis Pipeline



                                       Conversations

          Analyze   Model   Retrieve    Documents

                                          Users




                                                       48
Technology: Semantic Analysis

                                                       Conversations

                   Analyze        Model     Retrieve    Documents

                                                          Users

         Semantic Analyzer
       Concept     Utterance
                                 Query
       Extractor   Classifier
                                Generator
Technology: Utterance Classification
–  Question
–  Advice
–  Disclosure
–  Acknowledgement
–  Interpretation
–  Reflection
–  Edification
–  Confirmation
Technology: User Modeling


                                            Conversations

       Analyze       Model       Retrieve    Documents

                                               Users

                 User Modeling

                                  LTM
       STM Update   Crossover
                                 Update




                                                            51
Technology: Socio-Semantic Search


                                                     Conversations

      Analyze    Model       Retrieve                 Documents

                                                        Users

                       Retrieval Engine

                Case based    Web         Social
                 Retriever   Retriever   Retriever
Technology: Recommendation Engine

Case Specification:
Ci = (Qi ,[(r1,hr1),(r2 ,hr2 )...(rn ,hrn )],[(c1,hc1),(c 2,hc2 )...(c n ,hcn )])

Similarity(Qt ,Ci ) =
                      Qt ∩ Specification(Ci )                                      Capturing User
                      Qt ∪ Specification(Ci )                                      Interactions
                                                                        Search/
                                                                        Brows/     R1 R2 R3 …
                          hrj                                            Rate
Re levance(rj ,c i ) =
                                    ∑h             rk
                                                                           Natural
                                                                          Language  C1 C2 C 3       …
                                  h rk ⊂C i                             Conversations



W Re l(R ,Q ,C ...C ) =
                        ∑ Re l(r ,c ) ×Sim(Q ,C )
                              i        j       i        t       i       Problem: Recommending Documents,
         j   t   1   n                                                    Conversations and Users actively
                        ∑ Exists(r ,c ) ×Sim(Q ,C )
                          i                j       i        t       i
Need: User Reputation (Social Capital)
Technology: Social Media Analytics
    Automatic Measures from System Logs
          User login frequency
          Duration of Login
          Number of user contributions
          Number of medals/fans


    Student Self-assessment measures
          Motivational Strategy of Learning Questionnaire (MSLQ)
          National Survey of Student Engagement (NSSE)
          Student Assessment of Learning Gains (SALG)
Technology: Semantic User Profiling
  Team

                      User A
                                        User B


Individual

             Ask                 Answer
                                                 Python
                       Course-related                          Programming




                   Algorithm                                       Java



                        String                                     C
                                                    Variable
Technology: Social Capital Analytics
    Bridging and Bonding Social Capital
                                                      Bonding
          Bridging: weak ties
          Bonding: strong ties            Bridging




    Social Connection Map
Architecture
Is It Working?
• OpenStudy launched Sep 2010
• 50,000 registered users from 151 countries
• 125,000 unique visitors a month
• Selected for Gates/Hewlett Foundation
  challenge grant
• Adopted by MIT, Yale, NYU, many others
• Part of MIT 10-year “billion minds” plan for OCW
• #1 brand in social study

                                                 59
Education: Disruption Is Just Starting
                       Homework Help / Test Prep	

    Traditional             •     Koofers              •     Grockit
                            •     Cramster             •     Sparknotes
                            •     Coursehero           •     eNotes



                       Open Universities	

                             •    University of the People
                             •    Learnhub
                             •    P2P University



                       Learning Management Systems	

                             •    Blackboard          •       Moodle
                             •    9 th Period         •       eduCommons
                             •    Sakai (open source) •       Nixty



                       Mobile Learning	

                             •    Inigral
                             •    Open Culture




                       60                                                  60
Vision: MMO Learning



         A world-wide “guild” of people
      interacting, helping, collaborating,
               learning together.




           “Addicted” to studying…
               and “loving” it.
Contact




www.cc.gatech.edu/~ashwin   ashwinram@me.com
linkedin.com/in/ashwinram   @ashwinram

                                               63

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WIMS 2011 talk

  • 1. Open Social Learning Communities Ashwin Ram Preetha Ram, Chris Sprague, Saurav Sahay, Hua Ai
  • 2. My Background  BTech EE IIT Delhi 1982  MS CS Illinois 1984  PhD AI/CogSci Yale 1989  Professor CS Georgia Tech 1989–99  Professor CS/HCC Georgia Tech 2003–  Founder Enkia 1999 (acquired)  Founder OpenStudy 2007
  • 3. Cognitive Computing Cognitive Systems Cognitive Science
  • 4. Cognitive Computing Intelligent Systems Human- Centered Computing
  • 6. Application Areas Games Robotics Social Media Monitoring & Diagnostics Education Bio/Med/ Healthcare …and more 7
  • 8. Education: What’s the problem? Access More than one-third of the world’s population is under 20. By 2006, 100 million qualified to enter a university will have no place to go. To meet this staggering demand, a major university needs to be created each week. — Sir John Daniel (1996) 9
  • 9. Education: What’s the problem? Engagement 88% of high school dropouts have passing grades. — Gates Foundation study Silent Epidemic (2006) 47% of dropouts say classes are not interesting . 60% find video lectures boring . 60% read less when using e-textbooks.
  • 10. The Long Tail of Education Traditional 11
  • 11. The Long Tail of Education Traditional MIT OCW: 9m users/yr iTunes U: 300m downloads Khan: 30k videos/day Open Education 12
  • 12. Education: Still a problem Engagement 60% find video lectures “boring”. Great video and talented presenters. My only complaint: I’d like to interact with others who are viewing the resources. Creating a one-way flow of information significantly misses the point of interacting online. — George Siemens ( 2007) 13
  • 13. What Engages Our Students? 95% spend 10-15 hrs/wk on Facebook 80% go to Wikipedia 55% use IM for homework 14
  • 14. What Engages Our Students? $11B market “I'm calling for investments in educational technology that will help create ... educational software that is as compelling as the best video game.” — Barack Obama (2011) 15
  • 15. Imagine “Open Social Learning” Imagine a Facebook where the point is to study together, not trade pictures and jokes. Imagine a World of Warcraft where students earn points by helping each other learn. Not educational games. Education experience itself is structured as a “social game”.
  • 16. Open Social Learning Self Learners Traditional Home Community Schoolers Colleges
  • 17. OpenStudy MIT Purple Math HelpWithFractions Gates/Hewlett Yale Tutorial.Math.Lamar.ed CalculatorSoup NSF NIH Michiga u DavidDarling Info GRA GT Emory n FreeMathHelp
  • 19. OpenStudy is… “a social platform for learners who want to help each other study” “you’re no longer alone—you have the world’s biggest classroom to turn to, any time, anywhere” “a global study group” “global element is important…users will almost always find someone online in the study groups” “one of ten most innovative companies in education” 20
  • 21. Community of learners No boundaries From 3rd graders to college students to professionals Anytime Anywhere
  • 22. Community of learners Multi-student study sessions “Make the world your study group”
  • 23. Community of learners “Gamification”
  • 24. 9 months of OpenStudy OCW OER Community •  MIT OCW •  CDC (TRAIN) •  50,000 users •  Open Yale Courses •  SmartHistory (MOMA) •  600,000 views/month •  OpenMichigan •  Purple Math •  18 minutes/session •  UC Irvine •  Tutorial.Math.Lamar.edu •  1,000 questions/day •  Notre Dame •  FreeMathHelp •  70% answered in 5 min •  NYU •  HelpWithFractions •  Emory •  BiologyCorner •  Study Groups •  Georgia State U •  CellsAlive •  Math •  Korea University •  Physics 1728.com •  Biology •  NCTU •  HyperPhysics •  Physics •  Tufts •  CalculatorSoup •  Chemistry •  TU Delft •  Videolectures.net •  Engineering •  Tokyo University •  Connexions •  Comm & Media •  Process.Arts •  DavidDarling Info •  Arts & Design •  African Virtual University •  HippoCampus •  Finance •  Distance Education Univ. Costa •  Prof. Damodaran •  Computer Science Rica •  Monterey Inst. Technology •  Purdue Online Writing Center
  • 25. How to use OpenStudy Students & Educators Login or Facebook Join group(s) Education Resources
  • 27. User Feedback “Addictive” “Revolution”
  • 28. User Feedback “Awesome” Study help Peer support
  • 29. User Feedback “Love it” “Explanations, not answers”
  • 30. Open Social Learning Self Learners Traditional Home Community Schoolers Colleges Open Communities of Learning Peer-to-Peer
  • 31. Open Social Learning Open Communities of Learning Peer-to-Peer “Massively It is not accidental that social Let students multiplayer networks are so well adapted to teach each other, online education. [The] value is in the earning social learning” — human connections it creates capital via a students while relieving the drudgery of system of game- everywhere, studying alone. like rewards. connected, — Rich DeMillo, C21U learning together
  • 32. Other Learning Communities How do people get healthcare information?
  • 33. Healthcare Information Internet is the leading source of health and wellness information. Copyright (c) 2009 Cobot. Confident ial &
  • 34. Health 1.0  Health 2.0 Copyright (c) 2009 Cobot. Confident ial &
  • 35. Cobot: Conversation Bot for Healthcare
  • 37. Building the Site Theory Design Technology 38
  • 38. Learning Theories Fuchs, 1997 Lave & Wenger, 1991 Peer-to-Peer Communities learning, of Practice Blended Social Learning Constructivism OpenStudy Dziuban et al, 2004; Means et al, 2010, Vygotsky, 1978 Twigg (2003
  • 41. Need: Global Real-Time Conversations
  • 43. Need: Finding Open Resources
  • 44. Need: Finding Content and People
  • 45. Technology: Collaborative Info Search Social Graph User Model Semantic Network Socio-semantic Network
  • 46. Technology: Analysis Pipeline Conversations Analyze Model Retrieve Documents Users 48
  • 47. Technology: Semantic Analysis Conversations Analyze Model Retrieve Documents Users Semantic Analyzer Concept Utterance Query Extractor Classifier Generator
  • 48. Technology: Utterance Classification –  Question –  Advice –  Disclosure –  Acknowledgement –  Interpretation –  Reflection –  Edification –  Confirmation
  • 49. Technology: User Modeling Conversations Analyze Model Retrieve Documents Users User Modeling LTM STM Update Crossover Update 51
  • 50. Technology: Socio-Semantic Search Conversations Analyze Model Retrieve Documents Users Retrieval Engine Case based Web Social Retriever Retriever Retriever
  • 51. Technology: Recommendation Engine Case Specification: Ci = (Qi ,[(r1,hr1),(r2 ,hr2 )...(rn ,hrn )],[(c1,hc1),(c 2,hc2 )...(c n ,hcn )]) Similarity(Qt ,Ci ) = Qt ∩ Specification(Ci ) Capturing User Qt ∪ Specification(Ci ) Interactions Search/ Brows/ R1 R2 R3 … hrj Rate Re levance(rj ,c i ) = ∑h rk Natural Language C1 C2 C 3 … h rk ⊂C i Conversations W Re l(R ,Q ,C ...C ) = ∑ Re l(r ,c ) ×Sim(Q ,C ) i j i t i Problem: Recommending Documents, j t 1 n Conversations and Users actively ∑ Exists(r ,c ) ×Sim(Q ,C ) i j i t i
  • 52. Need: User Reputation (Social Capital)
  • 53. Technology: Social Media Analytics   Automatic Measures from System Logs   User login frequency   Duration of Login   Number of user contributions   Number of medals/fans   Student Self-assessment measures   Motivational Strategy of Learning Questionnaire (MSLQ)   National Survey of Student Engagement (NSSE)   Student Assessment of Learning Gains (SALG)
  • 54. Technology: Semantic User Profiling Team User A User B Individual Ask Answer Python Course-related Programming Algorithm Java String C Variable
  • 55. Technology: Social Capital Analytics   Bridging and Bonding Social Capital Bonding   Bridging: weak ties   Bonding: strong ties Bridging   Social Connection Map
  • 57. Is It Working? • OpenStudy launched Sep 2010 • 50,000 registered users from 151 countries • 125,000 unique visitors a month • Selected for Gates/Hewlett Foundation challenge grant • Adopted by MIT, Yale, NYU, many others • Part of MIT 10-year “billion minds” plan for OCW • #1 brand in social study 59
  • 58. Education: Disruption Is Just Starting Homework Help / Test Prep Traditional •  Koofers •  Grockit •  Cramster •  Sparknotes •  Coursehero •  eNotes Open Universities •  University of the People •  Learnhub •  P2P University Learning Management Systems •  Blackboard •  Moodle •  9 th Period •  eduCommons •  Sakai (open source) •  Nixty Mobile Learning •  Inigral •  Open Culture 60 60
  • 59. Vision: MMO Learning A world-wide “guild” of people interacting, helping, collaborating, learning together. “Addicted” to studying… and “loving” it.
  • 60. Contact www.cc.gatech.edu/~ashwin ashwinram@me.com linkedin.com/in/ashwinram @ashwinram 63