1. Jordan’s ICT Industry Classification and Statistics 2009 July 2010

3. Survey Participants Survey Participants Summary Category Total Initial Identified Companies 488 Non-ICT/ICTES Identified Companies - 1st Stage Verification 24 Total Targeted Companies to fill the Survey 464 Non-ICT/ICTES Identified Companies - 2nd Stage Verification 22 Total ICT/ICTES Identified Companies 442 Total Companies Completed the Survey 257 Total Companies Did Not Fill the Survey 185

4. Survey Participants

5. Companies Activities ISIC ISIC Activity Total 2610 Manufacture of electronic components and boards 6 2620 Manufacture of computers and peripheral equipment 3 4651 Wholesale of computers, peripheral and software 81 5820 Software publishing 41 6110 Wired telecommunications activities 33 6120 Wireless telecommunications activities 16 6130 Satellite telecommunications activities 2 6190 Other telecommunications activities 24 6201 Computer programming activities 137 6202 Computer consultancy and computer facilities management 36 6209 Other information technology and computer service activities 52 6311 Data processing, hosting and related activities 9 6312 Web portals 47 9511 Repair of computers and peripheral equipment 31 263001 Manufacture of data communications equipment 1 332001 Installation of communications equipment 29 332002 Installation of mainframe and similar computers 6 465201 Wholesale of telephone and communications equipment 13 951202 Repair of communications transmission equipment 2 8220 Activities of call centers 2 Training Training 2

6. Summary 2009 Category Total Domestic Export Total Revenue $2,198,710,470 $1,974,907,344 $223,803,127 Telecom $1,299,916,994 $1,288,298,369 $11,618,624 IT $894,988,247 $685,461,382 $209,526,864 ITES $3,272,045 $614,407 $2,657,638 Training $533,185 $533,185 $0

7. Summary 2009 Employment Total ICT and ITES Sector Employment 14,928 IT Employment 11,000 Major Telecom Operators Employment 3,594 ITES Employment 334

8. Summary 2003 - 2009 2003 2004 2005 2006 2007 2008 2009 IT Export Revenue $69m $79m $162m $191m $196m $226m $209m Growth % 74.16% 13.89% 105% 17.80% 2.81% 15.21% -7.64% % of Total Revenues 24% 18% 28% 25.00% 22.30% 23.57% 23.41% IT Domestic Revenue $226m $361m $418m $578 $686m $735m $685m Growth % 20.02% 59.65% 15.80% 38.33% 18.58% 7.22% -6.81% % of Total Revenues 76% 82% 72% 75.00% 77.70% 76.43% 76.59% IT Total Revenue $295m $440m $580m $770m $882m $962m $894m Growth % 29.51% 48.87% 31.86% 32.57% 14.66% 9.00% -7.01% IT FDI (Yearly) $11m $3m $10m $13m $3m $2m $16m IT FDI (Cumulative) $79m $82m $93m $106m $109m $111m $127m IT Employment 8,117 8,523 10,032 10,712 11,034 10,294 11,000

9. IT Revenue 2003 - 2009

10. IT Export Revenue 2003 - 2009

11. IT Domestic Revenue 2003 - 2009

12. Domestic vs. Export IT Revenue

13. IT FDI (Cumulative) 2003 - 2009

14. Employment by Sub-segment Group Total IT Major Telecom ITES Employment of Companies who Completed the Survey 11,544 7,716 3,494 334 Employment of Companies who did not Complete the Survey 3,384 3,284 100 0 Total 14,928 11,000 3,594 334

15. Employment by Category Category Total Employment by Function Management 1,967 Marketing 394 Technical 5,645 HR & Admin 1,112 Sales 1,715 Operations 2,705 Customer Care 1,389 Employment by Nationality Jordanian Employees 14,420 Foreign Employees 508 Employment by Location Local 14,609 Abroad 319 Employment by Gender Male 11,382 Female 3,546 Total Employment 14,928

16. Investment in IT Investment in IT Country Number of Companies Amount (USD) Local 18 $22,497,616 Foreign 9 $16,231,326 Total $38,728,942

18. Domestic USD 685m Exports USD 209m Sector Statistics 2009

21. Top Export Countries

24. Thank You