51. Service delivery process ( B to C) Order taking From the Display, menu Customer visit Service processing according to the order Informing the customer when the flavor is prepared Self service from delivery counter Billing Payment at cash counter Customer feedback Tasting samples
52. Service delivery process ( B to B) Order taking through Phone Customer visit (or) Service processing according to the order Service delivery to the institution by the service boy Billing Cash collection by the service boy Customer feedback Packing
55. Raw materials Central unit -Pune Kerala central unit Eranakulam Techno Park Franchisee (F5) Trivandrum F1 F2 F3 F4 ‘ Snowman’ The cold company Customers Distribution system of BR