Presentation by Helani Galpaya, Sept 30, 2007, ARNIC, USC. (all rights reserved by the author)

1. Client Logo Colloquium – based on LIRNEasia research Mobile Kills the Telecenter Star? * Reaching the Bottom of the Pyramid in developing Asia USC, Annenberg School 30 th Sep 2007 * With apologies to Trevor Horn, Courtney Courson, Geoffrey Downs, Bruce Woolley of the Buggles

9. Telecenters are popular and growing in numbers in PK, IN, LK 500 189 1,000 USAID Sarvodaya E-Sri Lanka/ICTA Sri Lanka 95 20,000 1,020 196 21 30 200 MS Swaminathan Research Foundation ITC (E-Choupal) Drishtee Tarahaat Gyandoot N-Logue Gramdoot India 3,500 400 12,000 200 100 2,000 200 Several 100 Pakistan State Oil Pakistan Telecom Authority Post Office Telecenters Agha Khan Rural Support Program Karakoram Development Authority Allama Iqbal Open University Telecard, Mobilink,Telenor Entrepreneurs Pakistan Number of telecenters to be deployed in the next decade Organization Country

10. What have telecenters delivered? Not much: urban/rural divide very much alive, specially at the BOP

11. Most people at the BOP have not heard of the internet….

12. …. let alone have access to it *excluding FANA/FATA – Tribal Areas; **excluding N&E Provinces 10.40% 8.80% 1.50% 0.30% 1.90% % at BOP who have accessed the internet 23.44% 46.07% 20.00% 23.74% 46.67% BOP population as % of total population 15 41 4** 260 77* Target BOP population of study in millions Thailand Philippines Sri Lanka India Pakistan

14. Majority of the BOP have access to and use phones *excluding FANA/FATA – Tribal Areas; **excluding N&E Provinces 23.44% 46.07% 20.00% 23.74% 46.67% BOP population as % of total population 15 41 4** 260 77* Target BOP population of study in millions 95% 93% 92% 94% 98% % of those approached who have used a phone in the preceding 3 months Thailand Philippines Sri Lanka India Pakistan

15. The BOP use public phones when a (fixed or mobile) phone is not owned

16. Even for those who do no own a phone, one is accessible quickly Time taken to access a phone

17. Phones are accessible, even in rural areas Time taken to access a phone, urban vs. rural Rural Rural Rural Rural Rural

18. And ownership is likely to increase: 232 million at the BOP will own phones by mid 2008

19. …they will mostly purchase mobile phones or those with mobile-like capabilities (e.g. CDMA) Type of phone the BOP say they will purchase

20. And they are willing to pay up to USD 5 per month for the service Expected monthly spend on phone services

27. Government presence online evolves: inform  interact  transact INFORM INTERACT TRANSACT Level of Sophistication of e-Government Low High Information about government services made available via government websites 94% of UN member countries have some kind of online presence (UNPAN,2005) Full govt. transactions (including payment) completed online 24% of UN member countries offer online payment on certain govt. services Govt. presence online allows citizens to send/receive information (e.g. email govt. office, receive response) 88% of UN member countries offer interactive services for citizen (UNPAN,2005) TRANSFORM Govt. uses online presence to as a tool to improve governance 15% of UN member states encourage participatory deliberative decision-making & engage with citizens in open debate online