The document summarizes Dutch legislation for online gambling. It covers what games are licensed, license applicant requirements, special compliance requirements, system requirements, control database functions, marketing restrictions, and costs. Key points include that licenses are issued for casino games, horse racing, and sports betting on pre-approved events. License applicants must be EU-based and pass background checks. Licensed operators must have a compliance officer and stepped-care system to promote responsible gaming and prevent addiction. Extensive data on customer behavior and interventions is stored in a control database accessible to authorities.

1. Summary of Dutch Legisla4on
for Online Gambling

2. Covered by license
• Casino games
ü Licensee <-> player
ü Player <-> player
• Horse racing beBng
• No loDeries
• Sports beBng
ü White listed by
sporst federa4ons
o No amateur and
low-paid sports
o No in-game ac4ons
and events

3. About license applicant
• Established within EU
– Local presence in the Netherlands
• Thorough background checks
– Administra4ve- & criminal law
o Key employees
o Stakeholders
o Company
– Competences
– Solvency

4. Special requirements
• Compliance officer at board level
– Responsible for policy, organiza4on and systems
o Fraud, laundry and terrorism
o Responsible gaming
– Addic4on preven4on > stepped-care system
– Dutch speaking
– Personal presence NL
– Independent
» Decision-making authority at board level
» No commercial supervisory

5. System requirements
• Approved by accredited
ins4tute
• Consumer protec4on
• Fraud, laundry and
terrorism
• Responsible gaming
ü Stepped-care model
• Customer service
ü Dutch language
ü 24/7 online
ü 12/7 call center
• Control database
ü accessible for authori4es

6. Control database
• Anonymized data
• Is located in the
Netherlands
• Near real-4me
ü Gambling behavior
ü Interven4on history
• Accessible
ü The tax
ü Gambling Authority
o Annual repor4ng
• Stored data
ü Exceedances pre-set
account limits
o Nature, date, 4me
ü Interven4ons
o Reason, nature, date, 4me
ü Account credits & debits
o Game, bets, wins, losses,
date, 4me

7. Stepped-care system
First
interven4on
Next step
Next step
Personal
contact
CRM
risk
assessment
determining
interven4on
Control
database
Near real 4me
anonymized data
Data iden4fied
risk players
In-game
popups
Interven4on history

8. Marke4ng restric4ons
• No vulnerable segments
– Youngsters (18 – 24 yrs.)
– Risk players
• Adver4sing
– Targe4ng exis4ng gamblers
– No encouragement of immoderate behavior
– No TV commercials from 06:00 to 19:00
– No behavioral targe4ng
o Bonus & loyalty programs

9. Costs and investments
Ini$al investments
• €830k maximum deposit
• €800k (es4mate*) stepped-
care system
• €40k leges
Annual costs
• €600k (es4mate*) stepped
care system
• Tax rate
ü 29% on GGR
• gambling commision fee
ü 1,5% on GGR
(* Es&mate by consultancy agency on behalf of ministry)

10. Want to know more?
• About legisla4on …
• About compliance issues ...
• About the applica4on process ...
• About our stepped-care services …
Arie Bruin
+31 651 429 386
arie@bruinholding.nl