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1. 2019 © AppFolio, Inc. Confidential.
2. 2019 © AppFolio, Inc. Confidential.
The New Rules of Data-Driven Property
Management:
Stacy Holden – Industry Principal Director, AppFolio Inc.
3. 2019 © AppFolio, Inc. Confidential.
Follow Us!
4. 2018 © AppFolio, Inc. Confidential.
Built for small- to
mid-sized businesses.
Built for larger, more
complex businesses.
Your
5. 2018 © AppFolio, Inc. Confidential.
Ease of Use
Real-time Insights
A Single Login
Team Mobility
Robust Accounting
6. 2019 © AppFolio, Inc. Confidential.
Stacy Holden
Industry Principal Director, AppFolio Inc.
7. 2019 © AppFolio, Inc. Confidential.
•
•
•
•
8. 2018 © AppFolio, Inc. Confidential.
9. 2019 © AppFolio, Inc. Confidential.
Unreliable Data:
10. 2019 © AppFolio, Inc. Confidential.
of companies believe they lose revenue because of
inaccurate and incomplete data
-Pitney Bowes, The ROI of Data Quality
77%
11. 2019 © AppFolio, Inc. Confidential.
74% of property management companies have
challenges accessing data about their properties.
-AppFolio & John Burns Real Estate Consulting
12. 2019 © AppFolio, Inc. Confidential.
The percentage of time knowledge workers can
waste hunting for data, identifying errors, and
validating data they do not trust.
-Harvard Business Review
50%
13. 2019 © AppFolio, Inc. Confidential.
of organizations agree that inaccurate data is
undermining their ability to provide an excellent
customer experience
-Experian Data Quality
69%
14. 2019 © AppFolio, Inc. Confidential.
• 35%
• 6%
• 12%
• 25%
-Pitney Bowes, The ROI of Data Quality
15. 2019 © AppFolio, Inc. Confidential.
16. 2019 © AppFolio, Inc. Confidential.
Manual Processes AI, Algorithms, & Automation
One-off Reporting Real-Time Reporting
Disparate Data & Solutions Data-Centric Solutions
17. 2019 © AppFolio, Inc. Confidential.
The Old Way:
1
18. 2019 © AppFolio, Inc. Confidential.
of businesses say that human error negatively
affected their data quality
-Experian Data Quality
50%
19. 2019 © AppFolio, Inc. Confidential.
•
•
•
20. 2019 © AppFolio, Inc. Confidential.
The Future of Property Management:
21. 2019 © AppFolio, Inc. Confidential.
22. 2019 © AppFolio, Inc. Confidential.
Meet Lisa
Your AI Leasing
Assistant
23. 2019 © AppFolio, Inc. Confidential.
24. 2019 © AppFolio, Inc. Confidential.
25. 2019 © AppFolio, Inc. Confidential.
26. 2018 © AppFolio, Inc. Confidential.
•
o
o
o
o
o
27. 2019 © AppFolio, Inc. Confidential.
28. 2019 © AppFolio, Inc. Confidential.
Leasing Agent
Reaches Out to
Applicant
Prepare and
Send Lease
Countersign
Lease
Save
Documents
Send Move-In
Packet
29. 2019 © AppFolio, Inc. Confidential.
• AI:
• Algorithms:
• Automation:
30. 2019 © AppFolio, Inc. Confidential.
The Old Way:
31. 2019 © AppFolio, Inc. Confidential.
•
•
•
32. 2019 © AppFolio, Inc. Confidential.
of businesses say the biggest challenge with their
data management approach is lengthy delays in
gaining insight
-Experian Data Quality
42%
33. 2019 © AppFolio, Inc. Confidential.
The Future of Property Management:
34. 2019 © AppFolio, Inc. Confidential.
•
o
o
35. 2019 © AppFolio, Inc. Confidential.
•
o
o
o
36. 2019 © AppFolio, Inc. Confidential.
•
o
o
37. 2019 © AppFolio, Inc. Confidential.
•
•
•
•
•
•
•
38. 2019 © AppFolio, Inc. Confidential.
•
•
•
•
•
39. 2019 © AppFolio, Inc. Confidential.
The Old Way:
40. 2019 © AppFolio, Inc. Confidential.
of businesses say that too many data sources is a top
contributor to data inaccuracy
-Experian Data Quality
39%
41. 2019 © AppFolio, Inc. Confidential.
• 5
• 10
• 20
-Bi-Survey.com
42. 2019 © AppFolio, Inc. Confidential.
•
•
•
•
•
•
43. 2019 © AppFolio, Inc. Confidential.
Property
Management
Software
44. 2018 © AppFolio, Inc. Confidential.
45. 2019 © AppFolio, Inc. Confidential.
The Future of Property Management:
46. 2019 © AppFolio, Inc. Confidential.
●
●
●
● your business.
● your team and customers.
● rapid migration and implementations
● Robust and accurate data real-time insights.
● Artificial Intelligence
● Infinite configuration
● Intuitive and built to scale
● speed to revenue.
● strategic and thoughtful integrations
●
47. 2019 © AppFolio, Inc. Confidential.
•
•
•
48. 2019 © AppFolio, Inc. Confidential.
49. 2019 © AppFolio, Inc. Confidential.
Manual Processes AI, Algorithms, & Automation
One-off Reporting Real-Time Reporting
Disparate Data & Solutions Data-Centric Solutions
50. 2019 © AppFolio, Inc. Confidential.
Questions or Comments?
Tweet:
51. 2018 © AppFolio, Inc. Confidential.

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The New Rules of Data-Driven Property Management: How to Turn Your Real-Time Data into Action

  • 1. 1. 2019 © AppFolio, Inc. Confidential.
  • 2. 2. 2019 © AppFolio, Inc. Confidential. The New Rules of Data-Driven Property Management: Stacy Holden – Industry Principal Director, AppFolio Inc.
  • 3. 3. 2019 © AppFolio, Inc. Confidential. Follow Us!
  • 4. 4. 2018 © AppFolio, Inc. Confidential. Built for small- to mid-sized businesses. Built for larger, more complex businesses. Your
  • 5. 5. 2018 © AppFolio, Inc. Confidential. Ease of Use Real-time Insights A Single Login Team Mobility Robust Accounting
  • 6. 6. 2019 © AppFolio, Inc. Confidential. Stacy Holden Industry Principal Director, AppFolio Inc.
  • 7. 7. 2019 © AppFolio, Inc. Confidential. • • • •
  • 8. 8. 2018 © AppFolio, Inc. Confidential.
  • 9. 9. 2019 © AppFolio, Inc. Confidential. Unreliable Data:
  • 10. 10. 2019 © AppFolio, Inc. Confidential. of companies believe they lose revenue because of inaccurate and incomplete data -Pitney Bowes, The ROI of Data Quality 77%
  • 11. 11. 2019 © AppFolio, Inc. Confidential. 74% of property management companies have challenges accessing data about their properties. -AppFolio & John Burns Real Estate Consulting
  • 12. 12. 2019 © AppFolio, Inc. Confidential. The percentage of time knowledge workers can waste hunting for data, identifying errors, and validating data they do not trust. -Harvard Business Review 50%
  • 13. 13. 2019 © AppFolio, Inc. Confidential. of organizations agree that inaccurate data is undermining their ability to provide an excellent customer experience -Experian Data Quality 69%
  • 14. 14. 2019 © AppFolio, Inc. Confidential. • 35% • 6% • 12% • 25% -Pitney Bowes, The ROI of Data Quality
  • 15. 15. 2019 © AppFolio, Inc. Confidential.
  • 16. 16. 2019 © AppFolio, Inc. Confidential. Manual Processes AI, Algorithms, & Automation One-off Reporting Real-Time Reporting Disparate Data & Solutions Data-Centric Solutions
  • 17. 17. 2019 © AppFolio, Inc. Confidential. The Old Way: 1
  • 18. 18. 2019 © AppFolio, Inc. Confidential. of businesses say that human error negatively affected their data quality -Experian Data Quality 50%
  • 19. 19. 2019 © AppFolio, Inc. Confidential. • • •
  • 20. 20. 2019 © AppFolio, Inc. Confidential. The Future of Property Management:
  • 21. 21. 2019 © AppFolio, Inc. Confidential.
  • 22. 22. 2019 © AppFolio, Inc. Confidential. Meet Lisa Your AI Leasing Assistant
  • 23. 23. 2019 © AppFolio, Inc. Confidential.
  • 24. 24. 2019 © AppFolio, Inc. Confidential.
  • 25. 25. 2019 © AppFolio, Inc. Confidential.
  • 26. 26. 2018 © AppFolio, Inc. Confidential. • o o o o o
  • 27. 27. 2019 © AppFolio, Inc. Confidential.
  • 28. 28. 2019 © AppFolio, Inc. Confidential. Leasing Agent Reaches Out to Applicant Prepare and Send Lease Countersign Lease Save Documents Send Move-In Packet
  • 29. 29. 2019 © AppFolio, Inc. Confidential. • AI: • Algorithms: • Automation:
  • 30. 30. 2019 © AppFolio, Inc. Confidential. The Old Way:
  • 31. 31. 2019 © AppFolio, Inc. Confidential. • • •
  • 32. 32. 2019 © AppFolio, Inc. Confidential. of businesses say the biggest challenge with their data management approach is lengthy delays in gaining insight -Experian Data Quality 42%
  • 33. 33. 2019 © AppFolio, Inc. Confidential. The Future of Property Management:
  • 34. 34. 2019 © AppFolio, Inc. Confidential. • o o
  • 35. 35. 2019 © AppFolio, Inc. Confidential. • o o o
  • 36. 36. 2019 © AppFolio, Inc. Confidential. • o o
  • 37. 37. 2019 © AppFolio, Inc. Confidential. • • • • • • •
  • 38. 38. 2019 © AppFolio, Inc. Confidential. • • • • •
  • 39. 39. 2019 © AppFolio, Inc. Confidential. The Old Way:
  • 40. 40. 2019 © AppFolio, Inc. Confidential. of businesses say that too many data sources is a top contributor to data inaccuracy -Experian Data Quality 39%
  • 41. 41. 2019 © AppFolio, Inc. Confidential. • 5 • 10 • 20 -Bi-Survey.com
  • 42. 42. 2019 © AppFolio, Inc. Confidential. • • • • • •
  • 43. 43. 2019 © AppFolio, Inc. Confidential. Property Management Software
  • 44. 44. 2018 © AppFolio, Inc. Confidential.
  • 45. 45. 2019 © AppFolio, Inc. Confidential. The Future of Property Management:
  • 46. 46. 2019 © AppFolio, Inc. Confidential. ● ● ● ● your business. ● your team and customers. ● rapid migration and implementations ● Robust and accurate data real-time insights. ● Artificial Intelligence ● Infinite configuration ● Intuitive and built to scale ● speed to revenue. ● strategic and thoughtful integrations ●
  • 47. 47. 2019 © AppFolio, Inc. Confidential. • • •
  • 48. 48. 2019 © AppFolio, Inc. Confidential.
  • 49. 49. 2019 © AppFolio, Inc. Confidential. Manual Processes AI, Algorithms, & Automation One-off Reporting Real-Time Reporting Disparate Data & Solutions Data-Centric Solutions
  • 50. 50. 2019 © AppFolio, Inc. Confidential. Questions or Comments? Tweet:
  • 51. 51. 2018 © AppFolio, Inc. Confidential.