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2021 © AppFolio, Inc. Confidential
1
Take back control
with Automated
Maintenance
Workflows
Live demo
2021 © AppFolio, Inc. Confidential
2
Welcome!
Lauren Suggett
Sr. Product Marketing Manager
AppFolio
Matt Raphaelian
Solution Engineer II
AppFolio
2021 © AppFolio, Inc. Confidential
01
Meet AppFolio
02
Let’s Talk
Maintenance
03
AppFolio
Maintenance
Workflow Overview
3
Today’s Agenda
04
Q&A
2021 © AppFolio, Inc. Confidential
4
Your
accountable
technology
partner
An energetic,
mission-driven team
An award-winning
product
5 M
+
5+ million units managed
on our platform
Publicly traded on
NASDAQ
#1 fastest-growing
company 2020*
Award-winning
software & services
*From FORTUNE. © 2020 FORTUNE Media IP Limited All rights reserved. Used under license. FORTUNE and FORTUNE Media IP Limited are not
affiliated with, and do not endorse products or services of, AppFolio, Inc..
Industry leading client
satisfaction
2 W
x
New enhancements
released twice a week
2021 Sales & Customer
Service award
2021 © AppFolio, Inc. Confidential
Customer-driven development
USER RESEARCH
CONTINUOUS
FEEDBACK &
ITERATION
Detailed
Discovery
MARKET
VALIDATION
Brainstorm
Ideas
Build &
Release
Customer
Feedback
Customer
Feedback
Identify & Prioritize
Opportunities
Validate
Opportunities
5
2021 © AppFolio, Inc. Confidential
What is your biggest
maintenance-related challenge?
6
2021 © AppFolio, Inc. Confidential
Maintenance
inefficiencies
impact everyone
Save
7
Property Managers
Lack of visibility and standardization leaves room for error,
miscommunication, and wasted time
Owners
Disorganized maintenance processes can lead to asset
depreciation and lack of trust in the Property Manager
Residents
Maintenance experiences are a key driver of resident
satisfaction and even your business’ reputation
2021 © AppFolio, Inc. Confidential
Optimized
maintenance
benefits everyone
Save
8
Property Managers
Improved visibility and control over maintenance processes
Owners
Increased confidence that assets are being taken care of
Residents
Quicker response times and improved communication overall
2021 © AppFolio, Inc. Confidential
9
Take back
control
AppFolio’s Maintenance features enable
property managers to optimize workflows
and deliver excellent service
● Work order creation and management
● Unit turn board and reporting
● Offline inspections
● Smart Maintenance
● Resident maintenance surveys
9

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Take back control with Automated Maintenance Workflows

  • 1. 2021 © AppFolio, Inc. Confidential 1 Take back control with Automated Maintenance Workflows Live demo
  • 2. 2021 © AppFolio, Inc. Confidential 2 Welcome! Lauren Suggett Sr. Product Marketing Manager AppFolio Matt Raphaelian Solution Engineer II AppFolio
  • 3. 2021 © AppFolio, Inc. Confidential 01 Meet AppFolio 02 Let’s Talk Maintenance 03 AppFolio Maintenance Workflow Overview 3 Today’s Agenda 04 Q&A
  • 4. 2021 © AppFolio, Inc. Confidential 4 Your accountable technology partner An energetic, mission-driven team An award-winning product 5 M + 5+ million units managed on our platform Publicly traded on NASDAQ #1 fastest-growing company 2020* Award-winning software & services *From FORTUNE. © 2020 FORTUNE Media IP Limited All rights reserved. Used under license. FORTUNE and FORTUNE Media IP Limited are not affiliated with, and do not endorse products or services of, AppFolio, Inc.. Industry leading client satisfaction 2 W x New enhancements released twice a week 2021 Sales & Customer Service award
  • 5. 2021 © AppFolio, Inc. Confidential Customer-driven development USER RESEARCH CONTINUOUS FEEDBACK & ITERATION Detailed Discovery MARKET VALIDATION Brainstorm Ideas Build & Release Customer Feedback Customer Feedback Identify & Prioritize Opportunities Validate Opportunities 5
  • 6. 2021 © AppFolio, Inc. Confidential What is your biggest maintenance-related challenge? 6
  • 7. 2021 © AppFolio, Inc. Confidential Maintenance inefficiencies impact everyone Save 7 Property Managers Lack of visibility and standardization leaves room for error, miscommunication, and wasted time Owners Disorganized maintenance processes can lead to asset depreciation and lack of trust in the Property Manager Residents Maintenance experiences are a key driver of resident satisfaction and even your business’ reputation
  • 8. 2021 © AppFolio, Inc. Confidential Optimized maintenance benefits everyone Save 8 Property Managers Improved visibility and control over maintenance processes Owners Increased confidence that assets are being taken care of Residents Quicker response times and improved communication overall
  • 9. 2021 © AppFolio, Inc. Confidential 9 Take back control AppFolio’s Maintenance features enable property managers to optimize workflows and deliver excellent service ● Work order creation and management ● Unit turn board and reporting ● Offline inspections ● Smart Maintenance ● Resident maintenance surveys 9