Must-Have Property Management Tools To Boost Your Efficiency

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Check out the must-have property management software features to make you more effective at communicating and working with your customers. Take inventory of technology that will enable you to get more done in less time while delighting your customers with fantastic service. Start improving your resident and owner relationships by: - Boosting customer service - Attracting the best renters - Streamlining payments - And much more!

Imóveis

1. 2018 © AppFolio, Inc. Confidential.
Must-Have Property Management Tools
To Boost Your Efficiency
Emily McAnulla – Customer Engagement Manager, AppFolio Inc.

3. 2018 © AppFolio, Inc. Confidential.
• Property management and accounting
• Online rent collection (free)
• Instant insights and reporting
• Vacancy Marketing
• Online maintenance requests
• Mobile Inspections
• Resident Screening
• Online applications & leases
… So You Run A More Successful Business
Web-Based Property Management Software

4. 2018 © AppFolio, Inc. Confidential.
Emily McAnulla
Customer Engagement Manager, AppFolio Inc.

6. 2018 © AppFolio, Inc. Confidential.
Agenda
• Self-Service Tools
• Communication Tools
• Risk Mitigation Tools
• Accounting Tools
• Wrap Up and Resources

7. 2018 © AppFolio, Inc. Confidential.
Streamlining with
Self Service

8. 2018 © AppFolio, Inc. Confidential.
Let’s Take a Poll!
Question – Do you take advantage of self-service options when available?

9. 2018 © AppFolio, Inc. Confidential.
Streamlining with Self-Service
50%Think it’s important to solve product or
service issues themselves.
70%Expect a company’s website to
include a self-service
application.
83%Of customers go to a company’s
website for information.

10. 2018 © AppFolio, Inc. Confidential.
Tenant/Homeowner
Online Portal
Self-Service Tools - Online Portals

11. 2018 © AppFolio, Inc. Confidential.
Self-Service Tools - Online Portals
Owner Online Portal

12. 2018 © AppFolio, Inc. Confidential.
Mobile App for Residents
JUST RELEASED!
Self-Service Tools - Online Portals

13. 2018 © AppFolio, Inc. Confidential.
Modern
Communicatio
n

14. 2018 © AppFolio, Inc. Confidential.
Let’s Take a Poll!
Question – Are you currently utilizing texting for business?

15. 2018 © AppFolio, Inc. Confidential.
23+
99%
Open rate of SMS messages
90%
of leads are preferred to be texted
(as compared to called)
Number of Texts Sent by average millennial each day
Communication Tools

16. 2018 © AppFolio, Inc. Confidential.
• Two-way texting and email
• Bulk texting and email
Communication Tools

17. 2018 © AppFolio, Inc. Confidential.
Mitigating Risk

18 2017 © AppFolio, Inc. Confidential.
A clever person solves a
problem.
A wise person avoids it.
-Albert Einstein
~ Albert Einstein

19. 2018 © AppFolio, Inc. Confidential.
Let’s Take a Poll!
Question – What is the most important thing you look at when choosing a tenant
screening vendor?

20. 2018 © AppFolio, Inc. Confidential.
Tenant Screening
Risk Mitigation Tools

21. 2018 © AppFolio, Inc. Confidential.
Built-In Decisioning
Tool
Risk Mitigation Tools

22 2018 © AppFolio, Inc.
Trends in Renters Insurance
Mandatory Renters Insurance on the Rise
Percent of renters who
have renters insurance.
Insurance Information Institute
Percent of leading apartment
companies who require residents
to buy insurance.
National Multifamily Housing Council
41% 84%

23. 2018 © AppFolio, Inc. Confidential.
Renters Insurance
Risk Mitigation Tools

24. 2018 © AppFolio, Inc. Confidential.
Painless Payables

25. 2018 © AppFolio, Inc. Confidential.
Let’s Take a Poll!
Question – How do you handle payables?

26. 2018 © AppFolio, Inc. Confidential.
eChecks & Bill Pay
Accounting Tools

27. 2018 © AppFolio, Inc. Confidential.
Review
• Self-Service Tools
• Communication Tools
• Risk Mitigation Tools
• Accounting Tools

28. 2018 © AppFolio, Inc. Confidential.
Emily McAnulla
Customer Engagement Manager, AppFolio Inc.
Thanks!
Questions or Comments?
Tweet:
@AppFolio
#AppFolioChat

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