Ten Tips For Every New AppDynamics Customer - AppD Summit Europe
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AppDynamics is the closest thing that an enterprise can find in regards to an easy APM solution. But APM is more than a solution, it's a discipline involving people, process and technology, so enterprise application performance management cannot be fairly labelled as easy for every enterprise. By honing your APM skillset, you’ll ensure that your implementation is as smooth as possible, and delivers maximum value. In this session you’ll learn ten best practices that will improve the way you adopt AppDynamics. It will give you a faster start, better ongoing productivity, and the confidence that you made a wise investment. We’ll be covering: -The people, process and product best practices of AppDynamics APM -How to set an APM strategy that leads to success -Tips in regards to Business Transactions and the essential APM metrics that you should measure For more information, visit: www.appdynamics.com
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Ten Tips For Every New AppDynamics Customer - AppD Summit Europe
- 1. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Thomas Tammann Solutions Architect | AppDynamics Top 10 Best Practices APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
- 2. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Notice APPDYNAMICS CONFIDENTIAL AND PROPRIETARY The information and materials included in this presentation (collectively, the “Materials”) are the proprietary information of AppDynamics, Inc. (“AppDynamics” or the “Company”). No part of the Materials may be reproduced, distributed, communicated or displayed in any form or by any means, or used to make any derivative work, without prior written permission from AppDynamics. The Materials may contain product roadmap information of AppDynamics. AppDynamics reserves the right to change any product roadmap information at any time, for any reason and without notice. This information is intended to outline AppDynamics' general product direction, it is not a guarantee of future product features, and it should not be relied on in making a purchasing decision. The development, release, and timing of any features or functionality described for AppDynamics' products remains at AppDynamics' sole discretion. AppDynamics reserves the right to change any planned features at any time before making them generally available as well as never making them generally available. All third-party trademarks, including names, logos and brands, referenced by AppDynamics in this presentation are property of their respective owners. All references to third-party trademarks are for identification purposes only and shall be considered nominative fair use under trademark law. © 2017 AppDynamics, Inc. All rights reserved.
- 3. APPDYNAMICS CONFIDENTIAL AND PROPRIETARYAPPDYNAMICS CONFIDENTIAL AND PROPRIETARY Process Product People APM
- 4. APPDYNAMICS CONFIDENTIAL AND PROPRIETARYAPPDYNAMICS CONFIDENTIAL AND PROPRIETARY Process Product People APM People
- 5. APPDYNAMICS CONFIDENTIAL AND PROPRIETARYAPPDYNAMICS CONFIDENTIAL AND PROPRIETARY • Vision & Goals • Priorities & Plan • Roles & Responsibilities • Education & Enablement • Integration • SDLC • Consistent Terminology 1. Set an APM strategy
- 6. APPDYNAMICS CONFIDENTIAL AND PROPRIETARYAPPDYNAMICS CONFIDENTIAL AND PROPRIETARY • Number of Backlog Items • Project Backlog • Number of Warranty Repairs • Time Spent on Production Issues • Project Throughput • Number of Developers • Hours on Project • … What are the Priorities? What Metrics should I collect? • MTTR • MTTI • Availability • Service Response time • Service Availability • Service Up-Time • Transaction Throughput • Number Of Issues • Cost of Issues • Cost of Current Software • … • Conversion Rate • Completion Rate • % of Online Revenue • Key Customer Journey Response Time • Interaction Response Times • Usage by Channel • % of Self Service • … Development IT Ops Business
- 7. APPDYNAMICS CONFIDENTIAL AND PROPRIETARYAPPDYNAMICS CONFIDENTIAL AND PROPRIETARY 2. Share internal knowledge
- 8. APPDYNAMICS CONFIDENTIAL AND PROPRIETARYAPPDYNAMICS CONFIDENTIAL AND PROPRIETARY Increase in response time Locate affected tier All nodes? Most BTs? Restart machine linked to a backend? CPU saturation of the JVM? Significant GC activity? Resource leak? Analyse through thread dumps Drill down on a sample snapshot Locate affected tier Identify and analyse the backend Custom implementation Use memory troubleshooting tools and/or Object Instance Tracking Memory Leak?Identify BT Increase size of the JVM Review changes Yes Yes N o Yes N o Yes N o YesN o N o N o Yes Yes N o
- 9. APPDYNAMICS CONFIDENTIAL AND PROPRIETARYAPPDYNAMICS CONFIDENTIAL AND PROPRIETARY Measure success Top 25 KPI 3. Define KPIs
- 10. APPDYNAMICS CONFIDENTIAL AND PROPRIETARYAPPDYNAMICS CONFIDENTIAL AND PROPRIETARY Process Product People APM Product
- 11. APPDYNAMICS CONFIDENTIAL AND PROPRIETARYAPPDYNAMICS CONFIDENTIAL AND PROPRIETARY 4. Go with the Flow
- 12. APPDYNAMICS CONFIDENTIAL AND PROPRIETARYAPPDYNAMICS CONFIDENTIAL AND PROPRIETARY
- 13. APPDYNAMICS CONFIDENTIAL AND PROPRIETARYAPPDYNAMICS CONFIDENTIAL AND PROPRIETARY Login Search Catalog Add to cart Checkout 5. Configure Signals from Noise
- 14. APPDYNAMICS CONFIDENTIAL AND PROPRIETARYAPPDYNAMICS CONFIDENTIAL AND PROPRIETARY 6. Exercise your options
- 15. APPDYNAMICS CONFIDENTIAL AND PROPRIETARYAPPDYNAMICS CONFIDENTIAL AND PROPRIETARY Tier health BT health Infra health Response Time Spike Response Time Spike CPU % Errors Spike % Call Drop HW Mem % Exception Spike % Call Spike GC Time % Slow Spike % Errors Spike GC Invocation % Very Slow Spike % Slow Spike Stall Spike % Very Slow Spike Call Drop Stall Spike Call Spike
- 16. APPDYNAMICS CONFIDENTIAL AND PROPRIETARYAPPDYNAMICS CONFIDENTIAL AND PROPRIETARY
- 17. APPDYNAMICS CONFIDENTIAL AND PROPRIETARYAPPDYNAMICS CONFIDENTIAL AND PROPRIETARY Process Product People APM Process
- 18. APPDYNAMICS CONFIDENTIAL AND PROPRIETARYAPPDYNAMICS CONFIDENTIAL AND PROPRIETARY 7. Secure your privacy
- 19. APPDYNAMICS CONFIDENTIAL AND PROPRIETARYAPPDYNAMICS CONFIDENTIAL AND PROPRIETARY • Automated Agent Deployment • Monitoring for on-prem controllers • Automate configuration deployment • Integrate with Event systems 8. Automate
- 20. APPDYNAMICS CONFIDENTIAL AND PROPRIETARYAPPDYNAMICS CONFIDENTIAL AND PROPRIETARY 9. Collaborate - Use the deep link Share URLs
- 21. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Albert Einstein “Make things as simple as possible, but not simpler.” APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
- 22. APPDYNAMICS CONFIDENTIAL AND PROPRIETARYAPPDYNAMICS CONFIDENTIAL AND PROPRIETARY 1. Set an APM strategy 2. Share Knowledge (Wiki …) 3. Define KPIs 4. Map your App 5. Signal vs Noise (BTs …) 6. Exercise your options (HRs…) 7. Lockdown Security 8. Automate 9. Collaborate Summary
- 23. APPDYNAMICS CONFIDENTIAL AND PROPRIETARYAPPDYNAMICS CONFIDENTIAL AND PROPRIETARY Thank you
- 24. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Please go to www.slido.com Input event code: #appd Fill in the survey for: Ten Tips For Every New AppDynamics Customer Feedback APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
Notas do Editor
- S: Welcome to AppSphere, welcome to Paradise. Because, By using AppDynamics, we are hitting the easy button. We just solved all Application Performance problems. Awesome! C: Ok, not so fast. Yes, AppD is the closest thing to an easy button you can find. But easy is a four letter word. Whether we like it or not, APM or Application Performance Management doesn’t lend itself to simple answers. I: Under-estimating this, will create headaches for your team, lead to more work and leave value on the table. Even worse, you get stuck with someone like me showing up to help sort it out. P: So what’s the answer if you don’t want my ugly face on your doorstep? I have 10 best practices that could really help. OA: I am going to challenge you to consider and evaluate how these best practices, both individually and as a cohesive system, can enhance the effectiveness of the APM solution. B: The result will be a stronger start, better ongoing productivity, and first and foremost greater application intelligence - which is what you wanted to begin with. You can be confident that you have made a wise investment. Before we begin, I want to share some legal consideration
- The 10 best practices fall into three groups: People, Process and Product. Iterative approach with no strict precedence
- Your IT department and the teams knowledge is an essential foundation of everything Goal is enablement and adoption of different users across various teams and disciplines
- WIKI links, education, onboarding, naming conventions, change management, internal playbooks
- New principles how AppD solve APM problems: AppIQ (Flowmap, baselines and snapshots) There’s a secret sauce. Make sure you understand our basic architecture in order to use it to its full advantage One last thing, Don’t try to mimic a tool it replace, start from scratch. So lets start the Product dimension with Best Practice Number 4
- hierarchical structure of node, tiers and applications. Your flowmaps are a result how you define node, tiers and applications DON’T try to avoid large flow maps on application level Leave together what belongs together AppD provides means to slice and dice, not done by ripping apart A app is a tier, not an application… For large corps, create apps e.g. by support group Rule of Thumb: Not 70 apps with 3 tiers each, but 3 apps with 70 tiers each While it looks noisy to the eye, in fact it is a strict order, but there are places we may encounter noise
- Noise represented as a big hay stack and we want to find the needle Noise is created by ”Trace On”
- The main config artifact is the BT See lots of customer tending to create to much noise here What do you want to measure? It is NOT to measure ALL transaction individually!! Technically it’s a filter Be sure you are within limits Rule of thump: If you have BTs which are not used for Alerts or dashboards they are not real BTs….
- Lots of control and apis to configure and extend your solution. The options are very powerful and lots of different ways for individual customization One example I want to pick out is the Health Rules and I want to show you a way to make more sophisticate health rules
- 1 HR with multiple conditions 1-3 such HR for EACH tier
- Small traffic lights with powerful logic
- People and Product must be supported by aligned Processes
- Many customers take privacy and security very serious and want to understand the implications of using appd. Out of the box we do NOT collect any PCI relevant data Power comes with responsibility -> MIDC -> Raw SQL Solution: RBAC for these features
- As the motto is “less is more”, there is no 10th principle…
- As the motto is “less is more”, there is no 10th principle…
- As the motto is “less is more”, there is no 10th principle…