IHS is a premier provider of global market, industry, and technical expertise. Our industry is fast moving, and IT agility is key to IHS's success. A DevOps approach is vital, and factual application performance information centered on business outcomes is key to a true DevOps practice. However, the move to DevOps shouldn’t be seen as a door that opens easily, but a maze that must be navigated carefully. In this session you will learn how IHS used fact-based application performance data, correlated by AppDynamics, to avoid cultural challenges, competing goals, and unclear strategies. Hear how partnering with AppDynamics Professional Services helped map people, processes, and technology to ensure goals and needs were met. Together, we mitigated risk to the business. Key takeaways: o Why the move to DevOps isn't easy o Why discussions based on fact remove emotion and are the foundation of success o Why culture can be either a barrier or a catalyst for the move to DevOps, but whatever you do, don't ignore it o How AppDynamics Professional Services can accelerate the journey and help identify risk, fill gaps, and guide you to best practices For more information, go to: www.appdynamics.com

1. AppDynamics the Missing Link to DevOps
Jim Waldron, Principal Global Application Support Engineer | IHS
AppSphere Nov 15th, 2016

2. © 2016 IHS Markit. All Rights Reserved.
Introduction
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3. © 2016 IHS Markit. All Rights Reserved.
My Career
• 26 years in the industry working .com’s and Fortune 500 companies
• I have done everything from C,C++, Java Programming to Systems
Administration work.
• My career found me. I don’t believe that I found it.
• Degree is in History - not IT.
• Throughout my career I have found myself in a Smoke Jumper role.
–Drop in – fix it – get the hell out.
• No better way to learn IT than baptism by fire!
• There is nothing I would rather be doing than what I am doing right now.
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4. © 2016 IHS Markit. All Rights Reserved.
About IHS Markit
• IHS Markit offers a unique combination of Information, analytics,
and expertise. Our solutions and capabilities are augmented by a
professional team of subject matter experts, analysts and
consultants.
• These thought leaders provide you with actionable intelligence for
expedited and improved decision making. Customers, prospects
and the media outlets alike rely upon IHS Markit thought leaders
for analysis, forecasts and perspectives on topics, events, and
issues that impact the global landscape.
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5. © 2016 IHS Markit. All Rights Reserved.
Industries IHS Markit Provides Services Too
• Academic and Education
• Aerospace and Defense
• Agriculture
• Automotive
• Chemicals
• Electronics
• Energy Oil and Gas
• Power and Utility
• Financial
• Maritime
• As well as many others
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The initial move to DevOps
To move to DevOps, not an easy task
– Focusing on fact removes emotion and opinion and is the foundation to success.
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What is the definition of DevOps?
• DevOps (development and operations) is:
> An enterprise software development phrase used to mean a type of agile relationship between
Development and IT Operations.
• What’s it mean to Operations:
> Same as above as long as the developers #1 one priority is to fix code issues that cause production to
break. Development and Operations will work together in outage situations to resolve long running,
difficult outage issues.
• What’s it mean to Development:
> Pretty much the same as above, as long as it does not interfere with any enhancements and features
we are working on, in regards to the new to our customers. Operations shouldn't call us, we will call
you during outages and in regards to fixing issue found in the root cause analysis.
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8. © 2016 IHS Markit. All Rights Reserved.
What is my definition of DevOps?
• DevOps -
> Change and improve the relationship by advocating better communication and collaboration between
the two business units.
> Valid and direct communication is a core component. This is key to building a true DevOps
environment. DevOps is just exactly what the word means.
> Dev and Operations working together to build, release and maintain the best possible applications to
our customers.
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The way it used to be
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Customers screamingBusiness not happy
Revenue impacts
Branding impacts
Competitive pressures

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“All hands on deck!” In a war room to diagnose and resolve
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Defending turf
Finger pointing
Lost hours and
productivity
All Teams involved
• Network
• Data Base
• Storage
• Virtualization
• Application
“MY STUFF IS GREEN!”

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1111
Back to the Development Team with time ticking
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“We are the smart ones”
“We didn’t design it this way”
“Correlate the time and
send me the logs”

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Customers still not happy
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Customers are back up!!
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Now onto the next release!!!

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But was it really fixed….
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Services are upNo root cause analysis
Fixing the SAME problem over and over again!!!

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Customer
Development
Operations
Release Failure
War Room
?
The missing link…Dev Ops process

16. © 2016 IHS Markit. All Rights Reserved.
Culture can either be a barrier or catalyst for
the move to DevOps, but whatever you do,
don't ignore it.
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17. © 2016 IHS Markit. All Rights Reserved.
What is the definition of culture?
• Culture:
> The sum of attitudes, customs, and beliefs that distinguishes one group of people from
another. Culture is transmitted, through language, material objects, ritual, institutions, and art, from
one generation to the next.
• What’s it mean to Operations:
> Same as above, however, I believe that it’s what distinguishes one group of people from another. Why
does development think their “crap” don’t stink! We work our butts off while they do nothing to help us
resolve the issues with their application. We work with them but they are unwilling to work with us.”
• What’s it mean to Development:
> Pretty much the same, however, I believe that it’s not what distinguishes us from them. It’s more of a
attitude than anything. “Why is operations constantly bugging us to help to fix outage issues. Do they
not understand that we are working on features and enhancements for our customers and that
generates revenue for the company?”
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How culture creates barriers to a
true DevOps environment
> Attitudes – The attitudes that are projected between team to team.
> Customs – This is the way it has always been done—why do we need to change?
> Beliefs – Dev thinks Ops are fools! Ops thinks developers are prima donnas!
> Language – The historical language in communications being good or misdirected is huge!
> Rituals – Both teams are stuck in old thinking and bad behavior!
> Institutions - 55 year old company, if it isn’t broke don’t fix it this is how its always been!
• From one generation to the next is how the barriers are created to preventing a true DevOps
Environment!
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Catalysts to achieving DevOps
• Communication plays
a key role in making
this happen.
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Attitudes and culture
differences need to be
set aside
“But we couldn’t do this alone!”

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It’s not easy
• There aren't any right answers
• Two major alternatives
> Top Down or bottom up (maybe a hybrid)
• EACH Team has to be vested leadership to make it happen
• Communication will remain an issue as the journey begins
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AppD Professional Services
will accelerate this journey
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Services can bridge the gap
• An outside influence (AppDynamics Services) can bring the Factions together
• Scrub the negative and present more of the positive
• Help other teams recognize the battles of others
• What are the REAL processes used by each team and how do we bring them into the new process.
• Services can make DATA the king and remove the emotion.
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Here’s an example
• Maritime Business Unit
• Never heard or seen AppDynamics
• Within 3 days the deployment was done,
• Immediate reactions were:…….
• Impact was swift and the bridge is being built daily.
> Communication between Dev and Ops immediately based on data
> Each team using AppD to build the dialog
> Utilizing Services to do BT Consolidation, etc. brought in Dev. Alerts, notifications, etc. brought in Ops.
Each team had a piece of the puzzle and now has a level of ownership.
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One of hopefully not many more releases to production
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