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Customer Service

  1. To provide participants with a foundation that will guide them in deciding what is good for their customers.
  2. To equip the participants with added knowledge which they can use in business outside of MAC when the opportunity presents itself.
  3. Attitude could be positive as well as negative.
  4. It is necessary to show a positive attitude while dealing with customers.
  5. Positive attitude brings confidence and energy into a person.
  6. Friendliness
  7. Timeliness
  8. Efficiency
  9. Courtesy
  10. Fix it
  11. Extra Step
  12. When the customer comes first, the customer will last.

Notas do Editor

  1. People who receive my outputPeople who pay meThey are the reason why “I do my job”People who want to avail my company’s services
  2. Internal Customer- group of people you may serve within the organization External Customer- someone who depends on the timeliness, quality and accuracy of someone else’s work. These are customers who come to your organization for some services or products.
  3. Good service is when the customer gets treatment that meets his/her expectationsBad Service is when customer gets treatmentwhich is less than his/her expectationsWhen the customer gets more than whathe/she expected or beyond his expectation,Good Service becomes Excellent Service
  4. Excited, eager, passionate, whole hearted