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Customer Service
14 de Jul de 2010•0 gostou•29,461 visualizações
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Customer Service Module
Dulay Charrie Seguir
Training Specialist em Magic Appliance Center Inc.Anúncio
Customer Service
- To provide participants with a foundation that will guide them in deciding what is good for their customers.
- To equip the participants with added knowledge which they can use in business outside of MAC when the opportunity presents itself.
- Attitude could be positive as well as negative.
- It is necessary to show a positive attitude while dealing with customers.
- Positive attitude brings confidence and energy into a person.
- Friendliness
- Timeliness
- Efficiency
- Courtesy
- Fix it
- Extra Step
- When the customer comes first, the customer will last.
Notas do Editor
- People who receive my outputPeople who pay meThey are the reason why “I do my job”People who want to avail my company’s services
- Internal Customer- group of people you may serve within the organization External Customer- someone who depends on the timeliness, quality and accuracy of someone else’s work. These are customers who come to your organization for some services or products.
- Good service is when the customer gets treatment that meets his/her expectationsBad Service is when customer gets treatmentwhich is less than his/her expectationsWhen the customer gets more than whathe/she expected or beyond his expectation,Good Service becomes Excellent Service
- Excited, eager, passionate, whole hearted
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