Stakeholder mapping and the personas

1. The 7th Perspective

2. WE
CREATE
THE
7
TH
PERSPECTIVE

3. HOW CAN WE
ENSURE STUDENTS’
ATTENTIVENESS IN
ONLINE LEARNING
Problem
Statement

4. STAKEHOLDER
MAPPING

5. INSIGHTS FROM STAKEHOLDERS INTERVIEWED
STUDENTS TEACHERS PARENTS OTHERS
• Not savvy with technology and
online tools
• Barely enjoys teaching in
online mode
• No eye contact with students,
hence difficult to gauge if they
are absorbing or not
• Barely any class participation
of students who are less vocal
in class
• Unstable internet connection
especially during the summer
months of April, May and June
• Noises in the households
which are distraction for
students
• Suggests: inclusion of more
interactive activities in class
• Byju’s model customized for
online learning
• Customised curriculum as per
Board
• Self learning videos
• Activity and progress tracker
• Knowledge maps
• Analytics sharing with parents
• Eye blinking reminder-
16times/min
• User journeys
• Discovery school Superleague-
school-.state-.national level test.
Top 3 go to NASA
• Cartoonization to keep kids
engaged for Maths and Science
• Live screening
• Doubt clearing – live and teacher
allocated
• Class times are changed
randomly at times and teachers
post the time in the WhatsApp
group and not checking
WhatsApp could lead to missing
the class
• Online learning has become
monotonous over time
• No interaction amongst peers
• Way too easy to skip classes
• Students give excuses such as
connectivity issues
• Very informal setting, different
from actual classroom
• No discipline
• He finds his child to be
attentive
• 90% attentive and 10% human
tendency to lose focus
• Plays with his dog in between
class hours
• Never sees his child sleep
during class
• Online classes are useless
• Waste of effort, no actual
learning
• Students make excuses
• Students keep chatting
amongst themselves privately
in a different
window/WhatsApp/platform

6. S
T
U
D
E
N
T
S
THINK AND FEEL?
SEE?
SAY AND DO?
HEAR?
PAINS GAINS
• Let’s get it over with
• Experiencing new ways to learn
• Easy and comfortable
• Negative experience
• Easy to communicate with fellow students and course
instructor
• For emergency situations only (pandemic)
• Prefer offline
• Wandering off after logging into the class is
something cool people do
• New and advanced way of learning
• Bunking classes
• Virtual fun
• New normal
• This is something entirely new
everyone needs to adapt to it
• Alternative for traditional learning
• Learning at ones own pace
• Online class is pretty much like regular class
not much different
• Acquiring knowledge
• Missing out on hands-on activities
• Missing out on classroom fun with friends
• Lack of feedback from peers
• Too boring and unstimulating
• Missing class due to technical issues
• Less social interaction, attention & more distractions
• Missing sports and extra-curricular activities
• Long screen hours resulting in eye strains
• Only 3 hours class
• Lesser accountability means lesser stress
• Affordable and less time consuming
• Convenience
• Recorded lectures
• Learning material

7. P
A
R
E
N
T
S
THINK AND FEEL?
SEE?
SAY AND DO?
HEAR?
PAINS GAINS
• I know all about online education
• Not very sure how much I know about online education
• Worried if my child would be able to keep up with the
curriculum
• If actual learning is taking place in online mode
• Blended is better
• I like online education
• Nothing can match traditional education
• New normal
• The concept of “work from anywhere”
• My ward’s attention is more on mobile rather
than screen
• She sleeps with video off during class
• News about online education
• My child has too many projects/work
• Proudly mentions hectic schedule of their child
• Traditional class is always better in terms of
learning
• Wastage of money
• Child getting less sleep
• Straining eyes all day long
• Disrupted schedule
• Unsure if actual learning is taking place
• Lack of social interaction
• Learning to interact online
• Collaborating work from distance
• Physical presence at home

8. T
E
A
C
H
E
R
S
THINK AND FEEL?
SEE?
SAY AND DO?
HEAR?
PAINS
GAINS
• Lack of motivation in online learners
• Doesn’t like students keeping their videos off
• I don’t like asking my junior colleagues for help
• Using technology is stressful
• Students turn off their videos and keep
themselves muted
• Lack of class participation by all
• The presentation, only few students on
the monitor
• Not all students have access to laptop,
some use mobile phones , which gives
them trouble in dong assignments
• Underwent training for learning online
teaching tools
• Keep the videos on
• Never thought I’ll be teaching in online
mode
• Long sessions (beyond 45 mins)
• Technical difficulties with online teaching tools
• Students get distracted easily
• Unable to get feedback from facial expressions and body
language
• Unstable internet connections, leading to disruptions
• Good student turnover
• Flexibility (no physical constraints)
• Freedom to experiment teaching practice
• Availability of wide range of tools
• Video aided learning
• I don’t get a response when I call
someone’s name
• Disturbance from household work in the
background
• Lack of interest and interaction
• Cannot scold or punish
• Can’t say “get out of my class” (jokingly)

9. USER PERSONAS

10. Allen George,
Age-17
The Explorer
An average teenager who is
not very keen on academics
but is very interested in
exploring new things
especially in the technology
arena. Values relationship
with friends and family
Technical Skills
Comfortability
with technology
Very Poor
Exceptionally
High
Average
Access to IT
resources
Academic
inclination
Academic
aptitude
Attention span
Tolerance for
uncertainty
Spends a lot of time
playing online games
and comfortable
handling minor
technical issues
Considers studying
and attending class a
chore and do it
because it is expected
of him
Is pretty comfortable
with ambiguity and
has no issue taking
risk

11. DGaurav Sharma,
58
Traditionalist
Lives in Noida with his wife and
two children. Wishes to visit
the 4 pilgrimage sites revered
by Hindus some day.
Distinguished academician in
Economics. Devoted to helping
his students. Believes that
reading books is better than
online courses. He is impatient
with the internet because his
back gets sore if he sits at the
computer for too long.
Technical Skills
Comfortability
with technology
Very Poor
Exceptionally
High
Average
Access to IT
resources
Academic
inclination
Academic
aptitude
Energy in the
classroom
Tolerance for
uncertainty
Spends a lot of time
in preparing study
material, learning
technology, preparing
online assessments
Very used to
conventional teaching
method since 20 years
Faces difficulty in
sparking enthusiasm in
students in online
mode

12. CONCEPT POSTER IN THE MAKING……………

13. F
I
N
A
L
C
O
N
C
E
P
T
P
O
S
T
E
R

14. LAD PROTOTYPE

15. TIME FOR CHANGE…
TIME FOR EDGE7!
DRUMROLLLSS…

16. PROTOTYPE OF FOLDABLE SMART WATCH TO BE
INTEGRATED WITH LAD
- STUDENT WEARS IT WHEN HE GOES OUT FOR
PHYSICAL ACTIVITY
- DATA GETS SYNCED TO LAD
- FINAL REPORT GENERATED AND COMPILED WITH
ACADEMIC REPORT
- CREDITS GET ADDED TO EVALUATION REPORT
- NOTIFICATIONS ON THE WRIST
- TELLS THE TIME ALSO
SCREEN
DISPLAYS ON
SMART
WATCH