BEHAVIOURAL SCIENCE

1. EEmmoottiioonnaall IInntteelllliiggeennccee
AANNUURRAAGG CCHHAAKKRRAABBOORRTTYY

2. WWhhaatt iiss EEmmoottiioonnaall IInntteelllliiggeennccee??
IQ – “School Smarts”
• Measure of intellectual, analytical, logical and
rational abilities
• Retaining/recalling information, problem solving,
manipulating numbers, etc.
• Cannot and does not predict success in life
• Predicts 1-20 percent of success in a given job

3. WWhhaatt iiss EEmmoottiioonnaall IInntteelllliiggeennccee??
EI – “Street Smarts”
• “the ability to perceive emotions, to access and
generate emotions so as to assist thought, to
understand emotions and emotional meanings,
and to reflectively regulate emotions in ways that
promote emotional and intellectual growth”
– Salovey & Mayer

4. WWhhaatt iiss EEmmoottiioonnaall IInntteelllliiggeennccee??
4 Components – Daniel Goleman
Self-Awareness
Self-Awareness Self-Management
Social Awareness Self-Management
Social Awareness Social Skills
Social Skills

5. IImmppoorrttaanntt EElleemmeennttss ooff EEII
BBaarr--OOnn MMooddeell
INTRAPERSONAL INTERPERSONAL
STRESS MANAGEMENT ADAPTABILITY
GENERAL MOOD
EFFECTIVE PERFORMANCE

6. EI Importance ttoo tthhee WWoorrkkppllaaccee
•80% of a person’s success
based on EI (CPA Journal)
•Profitability linked to quality
of work life
•Profitability linked to
employee feelings about
their job, colleagues, and
company
•Ex. Trios Training Centres

7. EI Importance ttoo tthhee WWoorrkkppllaaccee
• Enhance cognitive
processes
• Decision Making
• Encouraging flexibility and
change
• Organizational culture
management
• Shift to team based
workplace

8. TToooollss ffoorr MMeeaassuurriinngg EEII
• 4 Tools
1. Bar-On Emotional Quotient
Inventory
2. Emotional Competence
Inventory 360
3. EQ Map
4. Multifactor Emotional
Intelligence Scale

9. BBaarr--OOnn EEmmoottiioonnaall QQuuoottiieenntt IInnvveennttoorryy
• First scientifically validated Emotional Quotient
measure in the world
• Created by Dr. Reuven Bar-On who completed 14
years of testing worldwide
• Measures both social and emotional intelligence
• Uses 133 questions which are answered using a 5
point scale
• Delivers a quantitative measure of readiness for
change
• Compare an applicant’s scores to average results of
employees who currently work in similar jobs

10. BBaarr--OOnn EEmmoottiioonnaall QQuuoottiieenntt IInnvveennttoorryy
Bar-On EQ-i Test Components
Intrapersonal
Skills
Interpersonal
Scales
Adaptability
Scales
Stress Management
Scales
General
Mood Scales
Self Regard Empathy Reality Testing Stress Tolerance Optimism
Emotional Self
Awareness
Social
Responsibility
Flexibility Impulse Control Happiness
Assertiveness Interpersonal
Relationship
Problem
Solving
Independence Stress Tolerance
Self Actualization Impulse Control

11. EEmmoottiioonnaall CCoommppeetteennccee IInnvveennttoorryy
• Measures the user on
30 work-related
competencies in 5
categories
• Uses 110 questions on
a six point scale
describing the degree
to which a statement
characterizes the
candidate in question
Emotional Competence Inventory
360
Personal
Competence
Social
Competence
1. Self Awareness-knowing
one’s
internal states,
preferences,
resources and
intuitions
2. Self Regulation-managing
one’s
internal states,
impulses and
resources
3. Motivation –
emotional
tendencies that
guide or facilitate
reaching goals
1. Empathy –
awareness of
other’s feelings,
needs, and
concerns
2. Social Skills –
adeptness at
inducing
desirable
responses in
others.

12. EEQQ MMaapp
Building
Trusting
Relationships
Creating the Future
Innovation
Unique Potential
Increasing Energy and
Effectiveness Under
Pressure
Initiative
Success

13. DDiiffffeerreenntt JJoobbss && EEII
• Different jobs require different attributes of EI
Sales Accountant Surgeons Lawyers Engineers Social
Workers
Self-
Actualization
Problem
Solving
Independence Self-
Actualization
Self-
Actualization
Independence
Assertiveness Interpersonal
Relationships
Stress
Tolerance
Happiness Happiness Stress
Tolerance
Happiness Happiness Empathy Stress
Tolerance
Optimism Assertiveness
Optimism Self-Regard Impulse
Control
Assertiveness Empathy Impulse
Control
Self-Regard Emotional Self
Awareness
Flexibility Social
Responsibility
Interpersonal
Relationships
Optimism

14. DDiissaaddvvaannttaaggeess ooff UUssiinngg EEII
• EI dependent on situational factors
• Assumes stability across all situations
• Length of testing – sufficient proof?
• Congruency between self-evaluation and
recruiter evaluation
• Certain jobs not dependent on level of
Emotional Intelligence

15. AAddvvaannttaaggeess ooff UUssiinngg EEII
• Paper appearances can be deceiving
• Candidates aware of emphasis placed on
emotional intelligence within the
organization
• IQ can indicate what profession an
individual can hold, EQ will be a more
powerful predictor of performance

16. CCoonncclluussiioonn
• Different EI components are more relevant
depending on specific job requirements
• Training can be used as a way to increase EI of
employees
• Bar-On provides the only statistically proven
method of determining an individual’s EI, therefore
choose methods wisely
• Must consider that EI is a relatively new method for
predicting job performance, and longer studies
may be required to confirm validation of methods