The document summarizes feedback from a customer service training course attended by 5 participants. Overall, participants rated the program, instructor, materials, and training methods very highly, scoring most items between 4-5 on a 5-point scale. Participants felt the topics were beneficial and interesting, the instructor was knowledgeable and effective, the materials were clear and practical, and they would be able to apply the skills learned to do their jobs better. Comments from participants were also positive, praising the program's communication techniques and stating they found it useful.