http://www.answermti.com/appointment-setting/ | Regardless of the industry, businesses are always seeking better ways to address customer phone calls and appointment requests. This presentation explores how AnswerMTI Answering and Scheduling services address these concerns.

2. • An extension of your in-house
staff that callers can speak with
and schedule appointments after-
hours or whenever your
employees are unavailable to take
calls.
• System features may vary by
provider. AnswerMTI
representatives are available to
callers 24/7 and provide
notifications and
web-based calendar management.

3. • Businesses work with an
appointment setting answering
service to create an appropriate
script, processes, and a system
that interfaces with their own
scheduling calendars so that
external agents can address the
needs of prospective clients
without any wait time.
• Answering agents are trained to
handle industry-specific
accounts and to offer customers
any specific information
requested by the callers.

4. • Our systems and processes
allow clients and patients to
speak with a live representative
and easily schedule or manage
appointments.
• It frees up in-house staff to
address immediate issues as
needed without sacrificing
customer satisfaction or
scheduling efficiency.
• It saves time (and money)
spent doing administrative
scheduling work.

5. • It can provide friendly reminders
to clients/patients about their
upcoming appointment without
additional staff effort so that your
schedule remains efficiently full.
• Web-based calendar systems allow
the manual management of
appointments in real time so that
information is always up to date.
• The system is easily customized to
suit industry-specific needs
(medical, legal, service, etc.).

6. • Agents can easily provide your
clients/patients with additional
information about the business
schedule, discounted rates, etc.
• Appointments are instantly
confirmed with both your
staff and the client/patient
immediately upon scheduling.

7. • The service essentially extends
business office hours, allowing
clients to get through to someone
whenever they have the time to call.
• Being able to schedule appointments
around the clock reduces the chance
that a disgruntled caller left on hold
will choose a competitor's business.

8. • AnswerMTI services are easily
customized to suit your budget;
we work with you to create a
unique system that offers
affordable, reliable service based
on your requirements.
• Services are priced by the minute
rather than by a fixed price,
saving you money when calls are
less frequent than usual. You
only pay for what you use.
• All quotes and consultations for
answering and scheduling service
plans are completely free!

9. AnswerMTI is a leading answering service provider that employs live agents for the
highest quality of customer support. Our Atlanta-based company is dedicated to
providing personable service with a human touch in an increasingly automated world.
To learn more about our unique live agent answering and appointment scheduling
services, visit our website at www.answermti.com or call us at (800) 673-2000.