The document discusses key concepts related to human relations and behavior. It defines human relation as how people get along with each other through mutual understanding and respect. It also discusses the importance of self-understanding to effectively engage in social interactions. Social behavior is influenced by both genetic and environmental factors. Motivation is described as the driving force behind human behavior and is influenced by factors like needs, drives, and goals. Proper motivation can increase worker satisfaction, morale and productivity. The document also examines concepts like frustration, conflict, and group dynamics, outlining various stages of group development. It provides techniques for effectively managing group interactions and dynamics.

1. HUMAN RELATION
By:
Mr. Anslin S.K., M.Sc(N)
Sacon, karur.

2. TERMS
 Human relation: way people get along with
each other.
 Self understanding: knowledge about
weakness and strengths related to self.
 Social behavior: behavior directed towards
members of same species.
 Motivation: driving and pulling force that
derives behavior towards some goal.

3. HUMAN RELATION
 Human relation can be defined as the
cordial atmosphere in an organization in
which people practice the art of living in a
way that they communicate, act, interact
with each other recognizing the need of
each other as well as their views, values &
temperaments which show that they have
interest & feeling for each other leading to
better motivation and morale of people at all
level in the organization.

4. SELF UNDERSTANDING
 A person need to understand self, so as to meet the
expectations of others. He should be able to
understand his weakness and strengths.
 It is important to an individual to understand him or
herself and his or her own feelings and competencies
for engaging in social activities.
 People learn about themselves from engaging in
contextual challenges.
 They develop a self understanding which makes them
able to engage in social life.
 An understanding of self means understanding his
attitude, personality, communication ability & behavior
etc.

5. IMPORTANCE OF HR
 Satisfaction
 A sense of belonging
 Boosts the morale
 Increases productivity
 Co – operation with each other
 Improves co-ordination

6. SOCIAL BEHAVIOR
 The nature of an individual’s behavior can be
influenced by interaction between an inherited
pattern of genes and a particular
environment, physical characteristics and
cultural differences in behavior observed
among people as a result of learning but not
of inborn racial characteristics.

7. CONT…
 The term ‘behavior’ includes all motor or
conative activities (like walking, swimming,
dancing etc...), cognitive activities (like
thinking, reasoning, imagining etc..) and
affective activities (like feeling, happy, sad
and angry etc..)

8. FACTORS AFFECTING BEHAVIOR/
PERSONALITY
 Biological factors
 Ductless endocrine glands
 Physique
 Body chemistry
 Other factors
 Social factors
 Home
 School
 Society

9. MOTIVATION
Define:
 Motivation refer to the states within a person or animal
that drives behavior towards some goals.
- Morgan and king (1975)
 Motivation refers to all the internal conditions that stir
up activity and sustain activity of an individual.
- Guilford (1960)

10. Motive
• Needs in
individuals
Motivating
• Activating
needs &
improving
needs
satisfaction
environment
Motivation
• Engagement
in action
behavior
CONCEPT OF MOTIVATION
 There are three terms to understand the concept of
motivation i.e. motive, motivating, motivation and their
relationship.

11. CONT…
 Motive:
A motive is restlessness, a lack, a force which pull
energizes the organism to do something to reduce
restlessness, to remedy the lack, to mitigate the force.
 Motivating:
It is a term which implies that one person, in the social
context, induces another to engage in action (towards
goal).
 Motivation:
Motivation is the channelization & activation of motives.
Its action behavior itself. Its depends on motives and
motivating, therefore, becomes a complex process.

12. DRIVE
 Drive is physiological state, a state which
leads one to activity. This state of the body
lead the ‘O’ to certain specific and selective
activity which produce tension.
 Drive is purely an energy which is mobilized
and made available for activity.

13. CLASSIFICATION OF MOTIVES/ DRIVES/ HUMAN
NEEDS
 Organic/ physiological/ biological motives: Hunger,
thirst, a desire for sex, temperature regulation, sleep,
pain avoidance, and a need for oxygen.
 Personal motives: need for curiosity, security
achievement, the need for self-actualization.
 Social motives: Gregariousness, need for power,
prestige, social position, self-assertiveness.
 Unconscious motives

14. FRUSTRATION
 The term ‘frustration’ refers to the blocking of behavior
directed toward a goal. If motives are frustrated, or
blocked, emotional feelings and behavior often result.
Motives
Obstacle
block to
achieve
goal
Unfulfille
d goal/
satisfac-
tion
Frustra-
tion
Emotio-
nal
feelings
&
behavior

15. SOURCES OF FRUSTRATION
 Environmental frustration
e.g.: locked door, lack of money, people,
parents & teacher.
 Personal frustration
e.g.: abilities, lack of necessary effort, wrong
approach.
 Conflict – produced frustration
e.g.: depression, anxiety, fear, guilt etc.

16. CONFLICT
 A state of indecisiveness which arise when
two equally strong and fairly identical drives
compete with each other resulting in anxiety.

17. TYPES OF CONFLICT
 Approach –approach conflict
 Avoidance –avoidance conflict
 Approach –avoidance conflict
 Multiple approach –avoidance conflict

18. SOME COMMON CONFLICT
 Independence Vs Dependence
 Achievement Vs Fear of failure
 Cooperation Vs competition
 Hostility Vs approval

19. CONFLICT RESOLUTION
 Define the problem in terms of the interests of both
parties.
 Identify all possible options for solution
 Evaluate options for solution
 Decide on an acceptable solution
 Develop an implementation plan
 Develop a process for evaluating effectiveness
 Talk about the experience

20. GROUP DYNAMICS
 A group is collection of two or more people who
interact with each other, accepts their rights and
obligations, share common identity & work towards
the achievement of common goal.

21. STAGES
1. Forming
 Stating: explaining people how to behave
 Modeling: demonstrating behavior for others to adopt
 Importing: bringing the behavior in customary in other
social situation.
2. Storming: feel comfortable in group
3. Norming: start talking, resolving conflict
4. Performing: decision making, plm solving
5. Transference: group back to go

22. GROUP DEVELOPMENT
FORMING
1. Orientation
2. Guidance
STORMING
1.Conflict roles &
responsibility
2. Individual
recognition
NORMING
1. Resolution of
issue
2. Development of
social agreement
PERFORMING
1. Mutual assistance
2. Understanding of roles and
goals
TRANSFERENCE
1. Emotional support

23. TECHNIQUE FOR MANAGING GROUP
DYNAMICS
 Pacing
 Listing
 Equalizing participation
 Taking a break