The document discusses human resource systems and management functions. It covers topics like what managers do, defining an organization, common management functions, planning, organizing, leading, controlling and the roles of managers. It also discusses HR planning, job analysis, recruitment, selection, induction, training and development, and how strategic decisions impact HR. It provides details on each of these HR processes and emphasizes the importance of validity, reliability and job analysis in selection.
6. Human Resource Systems
To Plan:
• Organization Goals
• Establish Overall Strategy To Achieve
These Goals
• Developing A Comprehensive Set Of Plans
To Integrate And Coordinate Activities
6
7. Human Resource Systems
To Organize:
• What Tasks To Be Done
• Who Is To Do Them
• How Tasks Are To Be Grouped
• Who Reports To Whom
• What Decisions Are To Be Made
7
8. Human Resource Systems
To Lead:
• Motivate
• Direct The Activities
• Select The Most Communicative Channel
• Resolve Conflicts
8
10. Human Resource Systems
Why Do We Need Management
• Speed Of Change – Technological
Developments To Competitive Strategies
• Forces That Affect Organizational
Performances – Government Actions,
Expectations Of Employees Are Complex.
10
11. Human Resource Systems
(In lighter sense…)
Put Employees Into a room with only a table and
two chairs. Leave them without any instruction
and check back on them in two hours.
If they have taken the table apart...
...assign them to engineering.
* If they are counting butts in the ashtray...
...put them in finance.
11
12. Human Resource Engineering
• If they are talking to the chairs...
• ...assign them to personnel*
• If they are sleeping...
• ...they are management material.
12
13. Human Resource Systems
• * If they do not notice when you walk in...
• ...place them in security.
*
• * If they Leave Early..
Put them In Sales
13
14. Human Resource Systems…on a
serious note
Ten Specific Managerial Roles
• Grouped Under Three Primary Activity
Centers –
1.Interpersonal
2.Informational
3.Decisional
14
18. Human Resource Systems
Henri Fayol – Focus On Managers’ Job
Organizational Functions Were Included
- Purchasing Planning
- Production Organizing
- Sales Directing
- Finance Coordinating
- Accounting Control
- Administration
18
19. Human Resource Systems
• 20th
Century Concept
• Federick Taylor pioneered “Scientific
Management Movement – Observation of People
Through Time And Motion Study, Importance To
Task
• Lillian Gilbreth – Analysis And Synthesis On The
Basis Of Goal Setting
• Henri Fayol – Administrative Principles –
Elevation Of Management From Shop floor To
The Entire Organization
19
20. Human Resource Systems
• Max Weber’s – Bureaucracy Theory
• The Great Depression Led To Behavioral
Approaches
• Elton Mayo’s Hawthorne Studies At
Western Electric
• Humanistic Psychology – Abraham
Maslow, Douglas Mcgregor
20
21. Human Resource Systems
• Mary Parker Follet – Administrative
Behavior – Reciprocal Nature Of Power,
Power As An Agent Of Change
• The Contingency Perspective – “It All
Depends on Situation”.
21
22. Human Resource Systems
Social Sciences
- Psychology
- Sociology
- Social Psychology
- Political Sciences
- Anthropology
22
23. Human Resource Systems
Management Is The Practice Of Directing,
Organizing, And Developing People,
Technology, And Financial Resources In
Task Oriented Systems That Provide
Product And Services To Others.
23
24. Human Resource Systems
Links With Organizational Strategy – How?
• A Major Airline Implements The Purchase
Decision Of Buying Four New Airbus
A380s – 600 and 800 Seat Super Jumbo
Aircraft.
• This Aircraft Is A Flying Palace Spacious
Enough To Feature Sleeping Quarters,
Shops, Exercise Rooms.
24
26. Human Resource Systems
• The Most Experienced Captains With The
Airline Will Need Training
• Training Needs Through Out The Cockpit
Ranks – First Officers, Flight Engineers…
• Cabin Attendants Will Need To Undergo
Training In Safety Features And Service
26
27. Human Resource Systems
• Maintenance Mechanics Will Need
Training In Routine And Special Servicing
Of The Airplane
• Purchasing Agents – Different Parts And
Supplies Will Need To Be Ordered
• Construction Will Need To Be Undertaken
To Alter Airport Gates
27
28. Human Resource Systems
• Marketing Representatives Will Need To
Know The Airplane’s Special Features To
Promote Travel On It.
28
29. Human Resource Systems
All this….
A Seemingly Straight Forward Decision To
Purchase A New Aircraft, A Decision
Based On Business Projections!!!
29
30. Human Resource Systems
Strategy:
• Corporate Strategy – Several Businesses
• Business Strategy – Competitive Positions
• Functional Strategy - Departments
30
31. Human Resource Systems
Strategic Planning Process – SWOT
Basic Strategic Trends:
• Globalization
• Technological Changes
• Diverse Work Force
• Nature Of Work
31
32. Human Resource Systems
Managerial Consequences:
• Global Expansion
• Improved Competitiveness
• Organizational Changes – Flat
• Knowledge Management
32
33. Human Resource Systems
Strategic Decisions Impact On HR
• Add New Type Of Equipment Training
• Acquisition Selection (From
Acquired Firm),
Training,
Compensation,
Outplacement
33
34. Human Resource Systems
Strategic Decisions Impact On HR
• Pursue Competitive Strategy Compensation, Labor
Relations, Training
• Expand Markets Selection, Training,
Compensation
• Relocation Of Factory Transfer, Recruitment,
Selection, Training
34
35. Human Resource Systems
HR Strategic Role:
• Ensuring Competitive Advantage
• Shift From Protector And Screener To
Strategic Partner And Change Agent
• Metamorphosis From Personnel To Human
Resource Management
35
36. Human Resource Systems
Role Of HR:
• Environmental Scanning
• Providing Of Competitive Intelligence
• Providing Of Internal Strengths
36
37. Human Resource Strategy
Future….
• Corporate Reorganizations
- Loss Of Job, Pay, Benefits
- Job Changes
- Transfer To A New Geographic
Location
- Changes In Career Growth
37
38. Human Resource Systems
Steps Before Making A HR Score Card:
• Emerges From The Balance Score Card
- Attempts To Collate Measures From
Four Areas – Financial, Internal Business
Process, Customer, Learning And Growth
(Objectives, Measures, Targets, Initiatives)
38
39. Human Resource Systems
HR Score Card:
• Understanding The Reason For
Implementing The HR Score Card
39
40. Human Resource Systems
• HR Outcomes Measure The Focus On
Business Outcomes
• Operational HR Metrics That Focus On
Efficiencies
40
41. Human Resource Systems
• Understanding The Business Context Of
HR – What Are The Value Drivers OF
Business Units?
• What Is HR Value Proposition To The
Business
• Where Is HR Contribution Recognized –
By Senior Management, The Line,
Employees, HR Itself, Investors?
41
42. Human Resource Systems
• What Does The HR Function Currently
Measure?
• Are The Metrics Activity Driven Or Value
Driven?
42
43. Human Resource Systems
Defining HR Value:
- The Value Of The HR Function As A
Whole
- The Value Of HR Processes As Practiced
Throughout The Organization –
Performance Management And The Fit
With Culture, Structure And Strategy
43
44. Human Resource Systems
Defining HR Value:
• Selecting The Relevant Measures And
Metrics
• Maintaining A HR Score Card Frame Work
44
45. Human Resource Systems
Now HR Score Card:
• Business Context
Two Influences On HR Effectiveness:
- External Influences – The Company’s
Current Operating Environment
- Internal Influences – How The Business
Perceives HR Capability
45
46. Human Resource Systems
Current HR Objectives:
Resources, Performance Management,
Training, And Development, Reward,
Employee Relations – Areas Where
Measurement Is Required
46
48. Human Resource Systems
Score Card Design Frame Work:
• Financial
• Process
• Internal Customer Focus
• People/Human Capital Management
48
49. Human Resource Systems
Financial Value:
- HR Management Budget/Spend
- HR Development Budget/Spend
- Sales Per Employee
- Revenue Per Employee
49
50. Human Resource System
Internal Customer:
- Training
- Self Learning
- Ration Of E –Learning Modules To
Traditional Training Modules
50
51. Human Resource Systems
Human Capital Intervention (Focus And
People)
- Training Days Delivered
- Training Needs/ Analysis
- Performance Management
51
52. Human Resource Systems
Human Capital Management
- Absenteeism Ration
- Headcount
- Staff Turnover
- Employee Commitment
52
54. Human Resource Systems
HR Planning:
To Forecast:
• Personnel Needs
• The Supply Of Internal Candidates
• The Supply Of External Candidates
54
55. Human Resource Systems
How To Forecast Personnel Needs ?
• Forecast Future Revenue
• Estimate The Size Of Staff To Achieve This
Revenue
• Projected Turnover Of Manpower
• Quality And Skills Based On Changing
Needs Of The Organization
55
56. Human Resource Systems
• Strategic Decisions
• Technological Changes
• Financial Resources Available
56
57. Human Resource Systems
To Predict Employment Needs:
• Trend Analysis
• Ratio Analysis
• The Scatter Plot
57
58. Human Resource Systems
Job Analysis:
Procedure To Determine
• Duties Of Positions
• Characteristics Of People To Satisfy These
Positions
- Job Descriptions
- Job Specifications
58
59. Human Resource Systems
Job Analysis:
• Work Activities
• Human Behaviors
• Machine Tools, Equipments
• Performance Standards
• Job Context
• Human Requirements
59
60. Human Resource Systems
Uses Of Job Analysis:
• Recruitment And Selection
• Compensation
• Performance Appraisal
• Training
• Discovering Unassigned Duties
60
62. Human Resource Systems
Which Are The Types Of Jobs To Be
Analyzed ?
• Jobs Which Are Critical To The
Organization
• Jobs Which Are Difficult To Learn And
Perform
• Legal Factors
62
63. Human Resource Systems
Types Of Job Data:
• Foundation Work Activities – (Basic )
Amount Of Responsibility
• Intermediate Work Content – (Some
Technological Content) – How Much Of
Time Is Spent On Teaching People?
• Area Work Activities – Technologically
Oriented Specific To Work Activities
63
64. Human Resource Systems
Steps In Job Analysis:
• How Will The Information Be Used?
• Review Relevant Background Information
• Select Representative Positions
• Actually Analyze The Job
• Verify The Information
• Develop A Job Description And Specification
64
67. Human Resource Systems
Interview Method – Typical Questions:
• What Is The Job Being Performed?
• What Are The Major Duties?
• What Exactly You Do?
• What Physical Conditions Do You Work
In?
• In What Activities Do You Participate?
67
68. Human Resource Systems
Interview Method:
• Detailed Checklists
• Interview Guidelines
Questionnaire Method:
Observation Method
Participant Diary/Logs
68
70. Human Resource Systems
Recruitment Process:
• Vacant/New Position Occurs
• Perform Job Analysis And Plan Recruiting Effort
• Generate Applicant Pool – Internal/External
• Evaluate Applicants
• Impress Applicants
• Make Offer
70
71. Human Resource Systems
Strategic Issues In Recruiting:
• Match With Organizational Values
• State Of External Labor Market
• Firm’s Ability To Pay
• Attract Talent
71
72. Human Resource Systems
Recruitment Goals:
• To Attract Large Pool Of Applicants
• Attract High Proportion Of Well Qualified
Candidates Who Are Interested In
Accepting Offers
• Post Hiring Goals – Retention, Spill Over
Effect
72
73. Human Resource Systems
Recruitment Philosophy
• Whether Internal/External Recruitment
• Merely Filling Up Vacancies/Hire For Long
Term Careers
• Depth Of Commitment To Hiring A
Diverse Range Of Employees
• Marketing Orientation
• Ethical Overtones
73
74. Human Resource Systems
How To Attract Applicants:
• By Changing Nature Of Inducements
• Target Labor Pools
• Sponsor Immigration
• Mergers And Acquisitions
• Employee Leasing
74
75. Human Resource Systems
Internal Recruitment:
• Job Posting And Bidding
• Consulting Of Replacement Charts
• Nominating Committees
• Managerial Succession Planning
75
76. Human Resource Systems
External Recruiting:
• About The Position To Be Filled
• Job Specification Sheet
• Recruiter Must Identify What Will Attract
The Candidate
76
77. Human Resource Systems
Planning For External Recruiting:
Factors Which Are Time Consuming:
• The Need For Confidential Search
• A Technically Complex Position
• Competition In The Market Place
• A Poor Industry/Company/Division Reputation
• Low Pay
• Unclear Job Description
• An Undesirable Location
77
78. Human Resource Systems
External Recruitment:
• Informal Methods – Employee Referrals
• Formal Methods - Advertisements
• Internet Recruitment
• Employment Agencies
• HR Consultants
78
79. Human Resource Systems
Recruiting Targeted Groups:
• Executive Search Firms
- Reasons For Failure – Unrealistically High
Job Specifications, Poor Reputation,
Internal Politics In Hiring Organizations,
Insufficient Research Staff, Use Of Overly
Specialized Search Firmly
79
84. Human Resource Systems
Selection:
• Your Own Performance Depends On The
Performance Of Your Colleagues
• It Is Costly To Recruit
• Legal Implications – Negligent Hiring
84
85. Human Resource Systems
Effective Selection Depends On Validity
And Reliability
Validity – A Sample Of A Person’s
Behavior
Reliability – Consistency Of Scores
85
87. Human Resource Systems
Methods Of Measuring Reliability:
• Test – Retest – Consistency Of A Test Over
Time
• Inter-Rater
• Internal Consistency
87
88. Human Resource Systems
Validity:
• Whether The Test Is An Adequate Measure
Of The Characteristic It Is Supposed To
Measure
• Whether The Inferences Based On The
Score Are Appropriate
88
89. Human Resource Systems
Validity :
• Criterion Validity – Behavioral
Determinations
• Content Validity – Representative Of
Construct’s “Domain”
89
90. Human Resource Systems
How To Validate A Test?
Step 1: Analyze The Job
- Predictors – Job Description And
Specification
- Define Success On The Job
- Standards Of Success – Criteria
90
91. Human Resource Systems
Step 2: Choose The Tests
Step 3: Administer The Test
Concurrent Validation
Predictive Validation
91
92. Human Resource Systems
Concurrent Validation: 3 Steps
• Select A Sample Of Employees
• Give Each Employee A Proposed Selection
Test
• Compute The Correlation Between Test
Scores And Criterion Scores
92
96. Human Resource Systems
Types Of Tests For Selection:
• Cognitive Abilities
• Motor And Physical Abilities
• Measuring Personalities And Interests
• Management Assessment Centers – Simulation
Exercises (In Basket, Leaderless GD, Games,
Individual Presentations, Objective Tests, The
Interview)
96
98. Human Resource Systems
Induction:
• Employee Induction
• Should Feel Comfortable And At Ease
• Understand The Organization's Culture
• Policies And Procedures Of The
Organization
• Expectations From The Employee
98
100. Human Resource Systems
Training – 5 Step Process:
• Needs Analysis Step – A.D.D.I.E.
The five phases—Analysis, Design, Development,
Implementation, and Evaluation—represent a
dynamic, flexible guideline for building effective
training and performance support tools.
• Instructional Design
• Validation Step
• Implement
• Evaluation And Follow -Up
100
101. Human Resource Systems
Training And Learning:
• Make Learning Meaningful
• Make Skills Transfer Easy
• Motivate The Learner
101
105. Human Resource Systems
Traditional Training Methods:
• On-The Job Training
• Apprenticeship Training
• Informal Learning
• Job Instruction Training – Step-By-Step Approach
• Lectures
• Programmed Learning
• Audio-Visual Tools
• Simulated Training
• Computer Based Training 105
107. Human Resource Systems
Off The Job Training And Development
Techniques:
• The Case Study Method
• Management Games
• Out Of Campus Seminars
• University Related Programs
• Role Play
107
108. Human Resource Systems
• Behavior Modeling:
- Showing The Right Way Of Doing
Things
- Practice The Right Way
- Feedback
108
109. Human Resource Systems
Evaluation Of Training Effort:
• Designing The Study – Controlled
Experimentation
Training Effects To Measure:
• Reaction
• Learning
• Behavior
• Results
109
113. Human Resource Systems
• Career Development Vs. Personnel
Development
- Ensures Needed Talent Is Available
- Improves Organizational Ability To
Attract And Retain High Talent Personnel
- Ensuring Growth Opportunities For All
Employees
- Reduces Employee Frustration
113
116. Human Resource Systems
Effective Career Development:
• Challenging Initial Jobs
• Dissemination Of Career Option
Information
• Job Postings
• Assessment Centers
116
117. Human Resource Systems
Career Counseling – 4 Elements:
• Employee Goals And Aspirations For The Next 5
Years
• The Manager’s Views About Opportunities
Available
• Identification Of What The Employee Would
Have To Do In The Way Of Self Development
• Identification Of Actual Steps In The Form Of
Plans For New Development Activities
117
118. Human Resource Systems
Methods For Growth:
• Career Development Workshops
• Continuing Education
• Periodic Job Changes
• Sabbaticals
118
119. Human Resource Systems
Suggestions For Individual’s Career
Development:
3 Step Self Assessment Process:
• Identify And Organize Your Skills, Interests,
Work-Related Needs And Values
• Convert These Inventories Into General Career
Fields And Specific Job Goals
• Test These Possibilities Against The Realities Of
The Organization Or The Job Market
119
121. Human Resource Systems
Why Performance Appraisal?
• An Objective Method To Decide On
Compensation/Benefits
• Identify Areas Where
Development/Training Is Required
• Criterion On Which Selection Programs
Are Validated
121
122. Human Resource Systems
Other Uses Of Performance Appraisal:
• Less Need to Micro Manage
• Greater Employee Commitment
• Greater Employee Engagement
• Increased ease and comfort around
Performance Appraisals
• Better Coordination Between Company,
Department and Individual’s Performance
122
124. Human Resource Systems
What Is Performance In Performance
Appraisal?
• Means Doing The Job Effectively And
Efficiently With A Minimum Related
Employee Disruption
124
125. Human Resource Systems
Definition Of Performance Appraisal:
Is A Structured Formal Interaction Between A
Subordinate And The Supervisor That Usually
Takes A Form Of Periodic Interview In Which
Work Performance Of The Subordinate Is
Examined And Discussed With A View To
Identify Weaknesses And Strengths, Opportunities
For Skill Development
125
126. Human Resource Systems
The Appraisal Process:
• Establishment Of Performance Standards
• Communication Of Expectations To The
Employee
• Measurement Of Performance – How And
What To Measure
• Actual Performance Versus Expected
Performance
126
127. Human Resource Systems
Who Should Do The Appraisal:
• Immediate Supervisors
• Peers
• Self Evaluation
• Immediate Subordinates
127
128. Human Resource Systems
When The Systems Of Performance
Appraisal Is Not Clear :
3 Emotions Are Prevalent:
• Ambiguity
• Uncertainty
• Suspicion
128
129. Human Resource Systems
Methods Of Appraisal:
• Graphic Rating Scales
1. Quality (Accuracy, Thoroughness,
Acceptability Of Work Performed)
2. Productivity
3. Job Knowledge
4. Reliability
5. Availability
6. Independence
129
130. Human Resource Systems
Methods Of Appraisal:
• Paired Comparison Method
• Forced Distribution Method
• Critical Incident Method
• Narrative/Essay Method
• BARS Method (Behaviorally Anchored Rating
Scales)
• Virtual Appraisals
130
131. Human Resource Systems
Steps For BARS:
• Generate Critical Incidents
• Develop Performance Dimensions
• Reallocate Incidents
• Scale The Incidents
• Develop A Final Instrument As Behavioral
Anchors – Clusters Of Skills
131
132. Human Resource Systems
Performance Management:
• Performance Planning (Employee Goal
Setting, Objective Setting)
• Ongoing Communication
• Data Gathering, Observation,
Documentation
• Performance Appraisal
• Performance Diagnosis And Coaching
132
133. Human Resource Systems
What Is Participative Management?
• Process Of Involving Those Who Are
Influenced By Decisions, In Making
Decisions.
• Where Everyone Makes Certain That
Everyone Gets Their Needs Met.
133
135. Human Resource Systems
In Participate Management We Negotiate:
• Goals
• Guidelines
• Accountability
• Resource
• Reward
135
136. Human Resource Systems
• The Concept Of Control Is Generally Replaced By
The Concept Of Self-control And Accountability.
• The Word Manage Is Generally Replaced By The
Words Lead, Encourage, Persuade, Lift, Serve,
Help, Understanding, And Inspire
• The Words Negotiate And Review And Discuss
And Decide Replace Words Like Orders, Inform,
Tell, Assign, Direct, And Require.
• The Attitude Of Negotiation Is Encouraged By
Phrases Like How Can We Improve
• The Phrase ‘I’ Is Replaced By ‘We’
136
137. Human Resource Systems
Managerial Succession Planning:
Business Systems:
From To
• Organizational Pyramids - Flatter Systems
• Desire For Seasoned Leaders – Want The
Seasoning To Develop Sooner
• Stability - Flexibility With Faster
Market Responsiveness
137
138. Human Resource Systems
Managerial Succession Planning:
• Develop Pools Of Broadly Qualified
Candidates – Have Position Pools
• More Broadly Disciplined Candidates
• More Centralization And Integration Of
Systems And Information In Business Units
• Cross Boundary Fertilization To Develop
Broader Skills And Perspective
138
139. Human Resource Systems
Managerial Succession Planning:
• Largely Line Driven
• Strategic Competencies And Models Define
Success
• Cross Functional Management Capability
• Individual Sets Career Direction
• Sequential Job Assignments Provide Primary
Development, Supplemented By Specific Training
• Create Assignments For Development
139
140. Summary
The field of human resources is one that
is often overlooked in enterprise
management. This situation is aided by
the fact that an efficient Human
Resources department should function
without fanfare. For example, when a
project team successfully launches a
product on time and within budget it is
hailed as a great success. When the HR
department manages the administration
of the enterprise successfully it can go
virtually unnoticed – after all, the
Human Resources department is simply
expected to work, only attracting
attention when there are problems. The
reality, however, is very different. The
HR Systems play a vital role in ensuring
the smooth running of an enterprise –
most importantly by tracking and
analyzing the timekeeping and work
patterns of the workforce, allowing
management better information on
which to form strategies.