Personal Information
Organização/Local de trabalho
Pune Area, India India
Cargo
Process Manager at Tieto
Setor
Technology / Software / Internet
Sobre
MBA (IT) + BE(Electronics)
Overall 7+ years of experience in ITIL, Process design, definition and management, Process improvement, Service Level Management, Offering development and Presales
Hands on experience on business process system design, defining process flows, process writing, process descriptions, different document templates, designing front end and back end of process system
Exposure to various Quality standards like ITIL, CMMI, SW-CMM, ISO 27001
Possessing knowledge of Software Development Life Cycle, Business Process Design, Business process management, Business process modelling and IT Quality Management
Good knowledge of SDLC, Service Management
Demonstrable...