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Andy	
  Hadfield	
  
                                             www.andyhadfield.com	
  
                                             www.onebigwidget.com	
  
                                        www.twi9er.com/andyhadfield	
  	
  




Cool	
  Tools	
  for	
  the	
  Cloud	
  Genera1on	
  
                 Your	
  “old”	
  company	
  and	
  the	
  “new”	
  web	
  
…	
  mostly!	
  
Let’s	
  see	
  what	
  we’re	
  playing	
  with.	
  

State	
  of	
  the	
  Internet	
  Na1on	
  2010.	
  
South	
  Africa	
  has	
  about	
  	
  
  50	
  million	
  people.	
  
Of	
  those,	
  only	
  5.3	
  million	
  have	
  
 access	
  to	
  the	
  “PC”	
  Internet.	
  
There	
  are	
  around	
  	
  
+-­‐	
  2.8	
  million	
  FaceBook	
  users.	
  
But	
  only	
  about	
  	
  
60,000	
  TwiHer	
  users.	
  
Yet	
  we	
  have	
  about	
  49	
  million	
  
        ac9ve	
  SIM	
  Cards.	
  
But	
  only	
  3.3	
  million	
  people	
  
“Browsing	
  the	
  Web”	
  on	
  their	
  phones	
  
About	
  9	
  million	
  people	
  access	
  the	
  
Internet	
  using	
  a	
  mobile	
  applica9on.	
  
But	
  the	
  market	
  is	
  so	
  fragmented	
  
that	
  we	
  can’t	
  really	
  reach	
  them	
  
                effecKvely.	
  
Cool	
  Tools	
  for	
  the	
  Cloud	
  Genera1on	
  
•    LISTENING	
  TO	
  CUSTOMERS	
  FOR	
  CLUES!	
  
      –    Online	
  ReputaKon	
  Management	
  Quick	
  Intro	
  
      –    Your	
  Google	
  CV.	
  How	
  good	
  is	
  it?	
  
      –    Using	
  Google	
  Alerts	
  
      –    Searching	
  Twi9er	
  

•    FINDING	
  CUSTOMERS	
  
      –    Privacy	
  is	
  changing	
  
      –    FaceBook	
  AdverKsing	
  Quick	
  Intro	
  
      –    FaceBook	
  Demographics	
  and	
  AdverKsing	
  
      –    FaceBook	
  Fan	
  Pages	
  
      –    Google	
  Adwords	
  Quick	
  Intro	
  
      –    Google	
  Adwords	
  Keyword	
  Tool	
  

•    PRODUCTIVITY	
  (AND	
  ACTUAL	
  WORK)	
  
      –    Google	
  Docs	
  
      –    Google	
  Spreadsheet	
  forms	
  
      –    Google	
  Wave	
  
      –    Google	
  Apps	
  for	
  your	
  Domain	
  

•    And	
  something	
  fun	
  to	
  end	
  off	
  with…	
  Foursquare	
  Specials	
  
h9p://www.google.com/search?hl=en&q=vodacom+recepKon&aq=f&aqi=g-­‐s8&aql=&oq=&gs_rfai=	
  	
  




            Your	
  Google	
  CV	
  /	
  Health	
  Check	
  
h9p://www.google.com/search?hl=en&q=vodacom+recepKon&aq=f&aqi=g-­‐s8&aql=&oq=&gs_rfai=	
  	
  




                      Using	
  Google	
  Alerts…	
  
h9p://search.twi9er.com/advanced	
  	
  




Searching	
  TwiHer…	
  
• 	
  Listening	
  is	
  good	
  –	
  it	
  tells	
  you	
  what	
  people	
  want	
  
• 	
  Listen	
  for	
  long	
  enough	
  and	
  you’ll	
  get	
  an	
  idea	
  of	
  what’s	
  required	
  (or	
  
whether)	
  you	
  want	
  to	
  respond…	
  
• 	
  Listening	
  tools	
  are	
  free	
  &	
  can	
  help	
  you	
  understand	
  a	
  customer’s	
  
reacKon	
  to	
  your	
  iniKaKves	
  /	
  external	
  factors	
  

• 	
  Remember	
  your	
  audience	
  is	
  skewed	
  unless	
  your	
  product	
  is	
  exclusive	
  to	
  
digital	
  channels	
  
• 	
  Simple	
  listening	
  tools	
  can’t	
  help	
  you	
  process	
  large	
  volumes	
  	
  ORM	
  
h9p://youropenbook.org	
  	
  




Privacy	
  is	
  changing…	
  
FaceBook	
  Adver1sing	
  
FaceBook	
  Adver1sing	
  
h9p://www.facebook.com/barackobama	
  	
  
Google	
  Adver1sing	
  
Google	
  Adver1sing	
  
h9ps://adwords.google.com/o/TargeKng/Explorer?__u=1000000000&__c=1000000000&ideaRequestType=KEYWORD_IDEAS#search.none	
  	
  




                                         Google	
  Adver1sing	
  
• 	
  Control	
  your	
  budget	
  
• 	
  Find	
  and	
  target	
  customers	
  very	
  specifically	
  
• 	
  Easy	
  to	
  setup	
  and	
  manage	
  ad	
  campaigns	
  
• 	
  Fan	
  Pages	
  let	
  you	
  create	
  a	
  free	
  space	
  on	
  the	
  web	
  

• 	
  Playing	
  in	
  a	
  social	
  space,	
  don’t	
  be	
  too	
  intrusive.	
  
• 	
  Click	
  through	
  rates	
  aren’t	
  high,	
  but	
  if	
  they	
  don’t	
  click,	
  you	
  don’t	
  pay!	
  
• 	
  Having	
  a	
  presence	
  is	
  good,	
  but	
  have	
  the	
  fulfillment	
  to	
  back	
  it	
  up	
  
h9p://docs.google.com	
  	
  




Google	
  Docs	
  
h9p://wave.google.com	
  	
  




Google	
  Wave	
  
h9p://www.google.com/apps/intl/en/business/index.html	
  	
  




Google	
  Apps	
  for	
  your	
  Domain	
  
• 	
  Cloud	
  tools	
  are	
  usually	
  free.	
  Microsoj	
  Office	
  costs	
  a	
  lot.	
  
• 	
  They	
  allow	
  you	
  to	
  collaborate	
  on	
  objects	
  and	
  gather	
  data	
  very	
  easily	
  
• 	
  Using	
  these	
  apps	
  under	
  your	
  domain	
  adds	
  layer	
  of	
  professionalism	
  	
  

• 	
  It’s	
  not	
  as	
  good.	
  But	
  do	
  you	
  need	
  “as	
  good”?	
  
• 	
  Security	
  is	
  always	
  a	
  risk.	
  Ask	
  Twi9er	
  about	
  their	
  confidenKal	
  docs!	
  
h9p://www.thegrid.co.za/	
  
h9p://www.foursquare.com	
  	
  




FourSquare	
  Loca1on	
  Based	
  Services	
  
Andy	
  Hadfield	
  
                       www.andyhadfield.com	
  
                       www.onebigwidget.com	
  
                  www.twi9er.com/andyhadfield	
  	
  




Thank	
  you	
  for	
  your	
  1me…	
  

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