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8TH ANNUAL
WINE COUNTRY HOSPITALITY SYMPOSIUM
March 26, 2013
Napa Valley College

@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
KEY STRATEGIES IN SOCIAL MEDIA
FACILITATOR :: HEATHER PIAZZA
PANEL MEMBERS :: JAMES MARSHALL BERRY
ANDREW HEALY
SHANA RAY
KALA PHILO

@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
HEATHER PIAZZA
PRINCIPAL, PIAZZA MARKETING CONCEPTS
MARKETING ADVISOR, NAPA VALLEY COLLEGE
@PIAZZAMARKETING
/PIAZZAMARKETINGCONCEPTS

Facilitator
@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
JAMES MARSHALL BERRY
CEO, WINE & THE WEB
@WINOTONE
/WINEANDTHEWEB

Rules of the Web
@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
How to Make Your Winery Play
with the “Big Boys.”
Walk the walk
Be the ball, Danny

Play on their field

@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
Be Bigger Than You Are.
Social, Social, Social
Target Ads
Targeted Newsletter
Associations & Trade Shows
Showing up is still 90%

@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
ANDREW HEALY
CSO, 3 ROCK MARKETING
@SOCIALANDY
@3ROCKMARKETING
/3ROCKMARKETING

Social Media & Website Case Study
Balloons Above the Valley
@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
The Social Circle.

@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
Starts With Your Website.

@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
Making it New...

@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
Making it Social…

@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
And…
Making
it Mobile.

@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
Great Video…Everywhere.

http://youtu.be/wuLX-nYf0K8

@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
Drive People to What You’ve Created.

@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
SHANA RAY
CONTENT DIRECTOR & MARKETING STRATEGIST
@SHARAYRAY
/SHANA.RAY

Social Influence
Make a Stand Lemon-Aid Case Study
@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray
@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
@VivienneHarr

@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray
@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
Make a Stand Lemon-aid.

@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray
@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
Make a Stand’s
Start.
One girl
One lemonade stand &
One Twitter account
Words by her,
typing by her dad.

@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray
@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
Make a Stand’s
Mission.
To end child slavery in
our lifetime –
one bottle at a time.

@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray
@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
Lessons Learned.
• Invest in social influence programs.
– Relationships take time to build.

• Don’t ignore social influencers.
– They can become your biggest brand advocates.
– Show respect to influencers & they will respect your brand.

• Engage with social influencers early & often.
– They have the power to make or break campaigns.

• Test brand messages with them pre-launch & carefully monitor their
feedback during the duration of the campaign.
@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray
@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
Important Tips.
• Use services like
Twellow & Listorious to
search for Twitter
influencers in your
target.
• Create Twitter lists of
influencers.
• Create a spreadsheet to
track conversations.

@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray
@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray
@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
KALA PHILO
FOUNDER, SPACIOUS ECONOMY MEDIA
@KALAPHILO
@FARMSHORTS
/SPACIOUSECONOMY
/FARMSHORTS

Video & the Web
@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo
@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
What Businesses
Don’t Really Need Video?
• B2B with in a competitive landscape where
there is a shortage of what you offer.
– Example: a Marin County organic dairy.

• You are the only game in town - no one else is
like you, differentiating is not important.
– Example: Flagship historic lodges in national parks.
@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo
@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
Video Goodness.
Good video…

• Differentiates your business
• Creates a connection
• Results in deeper
engagement with your
audience
• Can have better ROI relative
to print
• Video improves website
performance & findability
@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo
@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
A Good Sticky Marketing Video is...
•
•
•
•
•
•
•

Short
Engaging
Story-driven
Audience-focused
Aligned with brand
Professionally produced
Properly positioned in
context of website

@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo
@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
Lights, Camera, Action!
Pre-Production Process: What to Expect.
• Pre-production
• Shoot day
• Post
• Distribution,
performance,
analytics
@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

&

@SocialAndy

@sharayray

@KalaPhilo
@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo
@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE
QUESTION &
ANSWER SESSION

@PiazzaMarketing
#WCHS13
www.fb.com/BECatNVC

@winotone

@SocialAndy

@sharayray

@KalaPhilo

8TH ANNUAL WINE COUNTRY HOSPITALITY SYMPOSIUM
AT NAPA VALLEY COLLEGE

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2013 Wine Country Hospitality Symposium - Social Media Presentation