1. AIESEC in Delhi IIT oGCDP
NPS FOR Q3 AND Q4

2. NPS Drive Down

3. EPs are informed that they’ll be getting an NPS survey as soon as
they are matched.
Regular updates are taken from Operations to check response
rates and ratings. Post which EP’s were individually called by EP
managers to remind them about NPS at all stages.
NPS education through discover.aiesec.in
NPS explanation & importance driven down through the ‘NPS
Induction Module’
https://docs.google.com/a/aiesec.net/file/d/0BwOWEgvtPmsbDZiSENwYTR5R19rMjhYOWN6TTFsUTRfN3FJ/edit

4. This system was brought into place in Q4
and lead to amazing results as shown, the
difference in Q4 responses can be seen.

7. MONTH
START DATE DETRACTORS
PASSIVES
PROMOTERS
RESPONSES
COMMENTS NPS 1
SMA
2013-01
2013-01-01
0
0
3
3
2
100
78
2013-02
2013-02-01
0
2
2
4
2
50
67
2013-03
2013-03-01
0
1
1
2
1
50
67
2013-04
2013-04-01
1
0
0
1
0
-100
29
2013-05
2013-05-01
0
3
7
10
5
70
54
2013-06
2013-06-01
3
3
4
10
3
10
33
2013-07
2013-07-01
5
4
6
15
6
7
26
2013-08
2013-08-01
6
4
4
14
7
-14
0
2013-09
2013-09-01
1
1
0
2
0
-50
-6
2013-10
2013-10-01
1
0
8
9
6
78
16
2013-11
2013-11-01
0
0
11
11
5
100
77
2013-12
2013-12-01
3
3
4
10
7
10
63
Total
20
21
50
91
44
33