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Web 2.0 Strategy— Doing Good While Making Money October 1 st , 2009, Brussels, Belgium DesignForPersuasion Conference Afternoon Presentation Professor Amy Shuen, CEIBS Formerly of Wharton & Berkeley www.amyshuen.com
What is Web 2.0?  2005 Person of the Year Users Create Value Best Inventions of 2007 iPhone & App Store Twitter in 2009:  Viral Mobile Social Media  Professor Amy Shuen www.amyshuen.com Source:  Google images Time Magazine Front cover
Users create value: social+mobile+viral  *Fogg Behavior Model, 2009  How does Web 2.0 impact user behavior-  Motivation, Ability and Triggers*? Professor Amy Shuen www.amyshuen.com Source:  Google images Time Magazine Front cover
Motivation + Ability + Hot Triggers*: Did you download the Obama iPhone app? ,[object Object],[object Object],Professor Amy Shuen www.amyshuen.com *Fogg Behavior Model, 2009
Micro-campaign manager “dashboard” for Obama 08, Avon, Coke or Komatsu? Professor Amy Shuen www.amyshuen.com Source:  Google Images
The Obama i-Phone App:  5k downloads first day, 500k calls in 5 days, 500k users Obama “free” iPhone application McCain Robocalling ROI=Return on Investment Direct Return=# downloads, calls Indirect Return=Votes, $$ Professor Amy Shuen www.amyshuen.com Source:  Web 2.0:  A Strategy Guide
Flickr vs. Shutterfly vs. Retail store Flickr Shutterfly Retail $$30M Professor Amy Shuen www.amyshuen.com Source :  Web 2.0:  A Strategy Guide
Kiva Fund-raising:  Facebook and an online poker community vs. Skype Facebook, Youtube, social media Email Skype Professor Amy Shuen www.amyshuen.com Source:  Web 2.0:  A Strategy guide
Facebook, LinkedIn and Twitter  powers up Connectors, Mavens, Salesmen & the Bass curve of social influence… Facebook LinkedIn Twitter,  Amazon Reviews, TripAdvisors Exponential thinking:  10x users, 10x partners, 10x speed = 1000x Professor Amy Shuen www.amyshuen.com Source :  Web 2.0:  A Strategy Guide
Web 2.0 Goes From Home to Work From Sunday morning To  Monday work morning Professor Amy Shuen www.amyshuen.com Source:  Google images Time Magazine Front cover
From a Web 2.0 Sunday morning… ,[object Object],[object Object],[object Object],[object Object],[object Object],Professor Amy Shuen www.amyshuen.com
To a Web 2.5 Monday work morning… ,[object Object],[object Object],[object Object],[object Object],[object Object],Professor Amy Shuen www.amyshuen.com
The future is  Collaborative Innovation The iPhone App Store combines… Platform innovation Recombinant innovation Democratized innovation Crowdsourcing innovation Professor Amy Shuen www.amyshuen.com Source:  Web 2.0:  A Strategy Guide
What to do right now— A 3-Step Action Plan ,[object Object],[object Object],[object Object],Professor Amy Shuen www.amyshuen.com

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Brussels Design For Persuasion Web 2.0 Talk

  • 1. Web 2.0 Strategy— Doing Good While Making Money October 1 st , 2009, Brussels, Belgium DesignForPersuasion Conference Afternoon Presentation Professor Amy Shuen, CEIBS Formerly of Wharton & Berkeley www.amyshuen.com
  • 2. What is Web 2.0? 2005 Person of the Year Users Create Value Best Inventions of 2007 iPhone & App Store Twitter in 2009: Viral Mobile Social Media Professor Amy Shuen www.amyshuen.com Source: Google images Time Magazine Front cover
  • 3. Users create value: social+mobile+viral *Fogg Behavior Model, 2009 How does Web 2.0 impact user behavior- Motivation, Ability and Triggers*? Professor Amy Shuen www.amyshuen.com Source: Google images Time Magazine Front cover
  • 4.
  • 5. Micro-campaign manager “dashboard” for Obama 08, Avon, Coke or Komatsu? Professor Amy Shuen www.amyshuen.com Source: Google Images
  • 6. The Obama i-Phone App: 5k downloads first day, 500k calls in 5 days, 500k users Obama “free” iPhone application McCain Robocalling ROI=Return on Investment Direct Return=# downloads, calls Indirect Return=Votes, $$ Professor Amy Shuen www.amyshuen.com Source: Web 2.0: A Strategy Guide
  • 7. Flickr vs. Shutterfly vs. Retail store Flickr Shutterfly Retail $$30M Professor Amy Shuen www.amyshuen.com Source : Web 2.0: A Strategy Guide
  • 8. Kiva Fund-raising: Facebook and an online poker community vs. Skype Facebook, Youtube, social media Email Skype Professor Amy Shuen www.amyshuen.com Source: Web 2.0: A Strategy guide
  • 9. Facebook, LinkedIn and Twitter powers up Connectors, Mavens, Salesmen & the Bass curve of social influence… Facebook LinkedIn Twitter, Amazon Reviews, TripAdvisors Exponential thinking: 10x users, 10x partners, 10x speed = 1000x Professor Amy Shuen www.amyshuen.com Source : Web 2.0: A Strategy Guide
  • 10. Web 2.0 Goes From Home to Work From Sunday morning To Monday work morning Professor Amy Shuen www.amyshuen.com Source: Google images Time Magazine Front cover
  • 11.
  • 12.
  • 13. The future is Collaborative Innovation The iPhone App Store combines… Platform innovation Recombinant innovation Democratized innovation Crowdsourcing innovation Professor Amy Shuen www.amyshuen.com Source: Web 2.0: A Strategy Guide
  • 14.