Its cover.... Knowledge, Data-Information-Knowledge-Wisdom example, Types of Knowledge, Knowledge Management, KM Tools & Methods. IT & non IT base tools.

1. 1

3. Knowledge????
0 Facts, information, and skills acquired through
experience or education; the theoretical or practical
understanding of a subject.

4. Knowledge Cont….
0 Data: Ex: It is raining.
0 Information: It is raining
since 2 p.m O’clock in Gujrat.
0 Knowledge: Ex: The
temperature dropped 15
degrees and then it started
raining.
0 Wisdom: Ex: If the humidity is
very high and the temperature
drops substantially the
atmospheres is often unlikely to
be able to hold the moisture so it
rains.

5. Types Of Knowledge
0 Two types of knowledge are usually defined, namely
explicit and tacit knowledge.
0 The former refers to codified knowledge, such as
that found in documents, while the latter refers to
non codified and often personal/experience-based
knowledge.

6. Types Of Knowledge
Explicit knowledge Tacit Knowledge
0 Knowledge that is codified,
recorded, or actualized into
some form outside of the
head.
0 It is sometimes referred to as
know-what (Brown & Duguid
1998).
0 Explicit knowledge is found
in: databases, memos, notes,
documents, etc. (Botha et al.
2008)
0 Books, journals, maps,
photographs, audio-recordings
0 Webpages, websites, portals
0 Knowledge from
experience and insight, not
Codified/recorded form,
but in our heads, intuition.
0 It is sometimes referred to
as know-how (Brown &
Duguid 1998)
0 Tacit knowledge is found
in: the minds of human
stakeholders. It includes
cultural beliefs, values,
attitudes, mental models,
etc. as well as skills,
capabilities and expertise
(Botha et al 2008).

8. Knowledge Management
0 "Knowledge Management is the discipline to enable
individuals, teams, organizations and communities, more
collectively and systematically capture, store, share and
apply their knowledge, to achieve their objectives.“
0 KM is about making the right knowledge available to the
right people at right time. It is about making sure that an
organization can learn, and that it will be able to retrieve
and use its knowledge assets in current applications as they
are needed.

10. Knowledge Management Processes
The different processes Of KM are:
0 Knowledge Acquisition
0 Knowledge Storage
0 Knowledge Dissemination
0 Knowledge Application

11. Knowledge
Storage
Knowledge
Dissemination
Knowledge
Application
Knowledge
Acquisition

12. 1. Knowledge acquisition
0Knowledge that a firm can try to obtain from
external sources.
0 The main sources are of knowledge acquisition are
0 Customers
0 Suppliers
0 Competitors
0 Partners
0 Other expertise

13. 0Documenting tacit and explicit knowledge
0 Storing documents, reports, presentations,
best practices
0 Unstructured documents (e.g., e-mails)
0 Developing online expert networks
0Creating knowledge
1. Knowledge acquisition Cont…

14. 2. Knowledge storage
0 Knowledge Storage involves activities that
"classify, map, index, and categorize
knowledge for navigation, storage, and
retrieval" (Botha et al. 2008).
0Databases
0Document management systems

15. 3. Knowledge Dissemination
0Web Portals
0Search engines
0Collaboration tools
0Training Programs
0Informal Networks

16. 4. Knowledge Application
0Organizational knowledge becomes systematic
part of management decision making and
become situated in decision-support systems.
0New business practices
0New products and services
0New markets

17. THE KNOWLEDGE MANAGEMENT VALUE CHAIN

19. Non–IT Methods and Tools
0 Brainstorming
0 Learning and Idea Capture
0 Peer Assist
0 Learning Reviews
0 After Action Review
0 Storytelling
0 Collaborative Physical Workspace
0 Knowledge Café
0 Community of Practice
0 Taxonomy

20. IT-Based Tools
0 The IT-based tools and systems that can help knowledge
management (KM) fulfill its goals, Are follows:
0 Decision Support Systems
0 access and manipulate data
0 enhance decision-making and solve problems by
working with the manager rather than replacing
him.
0 Data Warehouse & Data Mining
0 Warehousing data is based on the premise that the
quality of a manager's decisions is based, at least in
part, on the quality of his information.
Alan Frost M.Sc., 2010 - Updated 2013

21. 0 Groupware
is a term that refers to technology designed to help people collaborate
and includes a wide range of applications. Wikipedia defines three
handy categories for groupware:
0 Communication tools: Tools for sending messages and files,
including email, web publishing, wikis, filesharing, etc.
0 Conferencing tools: e.g. video/audio conferencing, chat, forums,
etc.
0 Collaborative management tools: Tools for managing group
activities, e.g. project management systems, workflow systems,
information management systems, etc.
0 Some Others Are:
0 The intranet and extranet
0 Content management systems
0 Document management systems
0 Artificial intelligence tools
0 Simulation tools
0 Semantic networks

22. In Short….!
Knowledge: Facts, information, and skills acquired through experience
or education
Two Types: explicit and tacit knowledge
Why Knowledge: knowledge is a valuable asset that can be managed as
effectively as physical assets
KM Process: Acquire, Store, Share, Apply
Knowledge Management is connecting people, processes and
technology for the purpose of enhancing corporate knowledge.
KM Tools: IT & Non-IT
The Database Professionals of today are the Knowledge Managers of
future.

23. References
0 http://www.it.civil.aau.dk/it/education/sem8_2006_tools_
it_mngmnt/knowledge_management_4/index.html
0 http://www.knowledge-management-tools.net/KM-
resources-techniques.html
0 Knowledge Management, Tools and Techniques Manual by
Dr. Ronald Young, United Kingdom.