16. Our Quality Policy always give people more than what they expect to get Warren Buffet - The Legendary Investor has famously said - " It takes 20 years to build a reputation and five minutes to ruin it . If you think about that, you'll do things differently". We at SMC Enterprises Private Limited have our firm belief in the above saying. Our office staff is trained to handle customer's queries and needs promptly and gently. They will ensure that the tea and coffee machines are maintained perfectly at all times to ensure the best quality of tea & coffee. We would ensure that we educate our customers for proper usage and daily maintenance of the equipment so that the beverage quality is best at all times. We will ensure timely servicing of customer premix requirement to ensure un-interrupted services.