Handwritten Text Recognition for manuscripts and early printed texts
Stockholm Smarter Business social
1.
2. Attending IBM Smarter Bsiness listening to
@allerhed talking about #socbiz , this session
#rocks #innovations #sb12se
3. With e-business our use of the internet went through a fundamental transformation which
changed how we conduct business forever
From Surfing to Selling
From Browsing to Buying
3
4. The social media revolution is changing the way people interact
and creates new relationships leveraging the social graph
4
5. Three shifts are creating an opportunity for social technology to create
real business value
Pressure to build and share expertise for Increasingly influential and vocal
competitive advantage customers
Growing demand for 24/7 and mobile connectedness
5
6. Social media and the emergence of social graphs is illustrating
opportunities for competitive advantage by integrating social into
business processes
Market Management Process: Critical Situation Process:
Marketing Customer Service
We can now do market Find who can best help me
segmentation in real-time. address this urgent problem
for my client
Software Deployment Process: IT Talent Management Process: HR
Find the technical Anticipate and react
expertise to fix an error competitive poaching
in our ERP system. of top talent
Lead Development Process: Sales
Use predictive analytics to gather insights into
what customers will buy next
6
7. Leaders in every industry are leveraging Social Business technology to
disrupt their industries and create competitive advantage
Activate the workforce Create a smarter
Improve productivity and unleash innovation by tapping workforce
into the collective intelligence inside and outside their
organizations “When the right people engage with the right
community, they can change the way business
works”
Delight customers Create exceptional customer
Increase loyalty, advocacy, and revenue by listening,
experiences
analyzing, and acting upon new insights to anticipate
individual customers needs “When customers are engaged on their own
terms, you create more than a sale, you create an
advocate”
7
10. Networked Conversational
Organic Folksonomy SHARE = Value
Relationships Web
Social Business Platform
Div / Silos Org Chart Taxonomy E-Mail Documents
10
13. IBM continues to be the partner of choice for social business leaders
Leading social business in three dimensions
outcomes for social business ecosystem and
our clients engagement platform industry expertise
13
14. A proven track record of delivering results for industry
leaders
Benefit from our experience with leaders – Working with more than
60% of the world's Fortune 100 companies
Exceptional web experiences for employees
and customers created with:
of the top 10 banks of the largest telcos governments covering
and retailers all G8 nations
14
15. The IBM Platform for Social Business, delivering the
technology required to drive business process
transformation
Front End
Intranet Experience Suite Customer Experience Suite BPM Suite
Applications
Strategy & Process Enterprise Strategy Integration Adoption Toolkit Change
Accelerator Services Governance Management
Integration Services
IBM Platform for Social Business
Social Networking Social Analytics Social Content
Process, Governance, Security & Lifecycle Management
Industry Leader in Social Software Platforms, ranked #1, for three years running
and more than twice the size of the nearest competitor
Industry Leader in Business Analytics
Industry Leader in Enterprise Content Management, ranked #1
15
16. The deepest ecosystem and expertise in your industry
We have the breadth Bringing new, cutting-edge
capabilities
One of the largest social business ecosystems
in the world with over In the most important social software domains
39,000 partners including gamification, video, compliance,
project management and mobility
The platform of choice Expertise where it matters
for partners Thousands of experts who understand your
industry, your most critical business process with
Over 700 partners have business applications
real experience serving leaders in your industry
built on the social and
portal platforms
16
17. With IBM Connections, you can leverage a social collaboration solution
that provides a foundation for social business
Make everything social Eliminate the guesswork
and bring your brand to every The social business solution that offers the most powerful
experience social analytics and metrics to foster vital networks &
communities
The only social business solution that can integrate
social into your business processes and across your
entire customer experience
Unlock creativity everywhere Deploy however you want –
it's easy
The only social business solution that is ready to be The only social business solution that offers the
delivered to any mobile device choice to deploy in the cloud, on premise and
hybrid options — it’s never been easier
17
18. Home Reduce
redundant work
Filter what
you need
Work directly in
the stream
View & Act
on updates
Includes 3rd
party updates
18
19. Connections Mail Reduce
redundant work
Access mail
& calendar
Backend is flexible: Read &
Domino or Exchange respond to mail
19
20. Social Analytics Discover what and
who you should know
Personalized, smart
recommendations for the People,
Community and Content you
should know
Based on your Profile, tags, social
network, and actions
Found in Home page, Profiles and
Communities
20
21. Bring external
Social Bridging content in
Support
collaboration
between External content can
suppliers, be discussed internally
customers, and
employees
Bridge External content can
be discussed internally
internal/external
collaboration to
provide the
correct answers in
a timely manner
21
22. Mobile Apps Anytime, anyplace
access to your network
Tablet App Capabilities
Full iPad Support
Media Gallery – upload photos/videos
from your device (iPad 2 or later)
Access Ideation Blogs
Hyperlinks in Status Updates
Improved Home screen navigation
style
Saved login information in native app
Download native app from iTunes
App Store
22
24. IBM Connections and
Microsoft Outlook Social Connector
Look up people
data from
Connections
Profiles
Access content
available through
activity feed
Automatically
syncs Social
Network directory
data to Outlook
Contacts
24
25. IBM Connections and
Access common tasks in
Microsoft Office Connections
Use the IBM Connections Plug-
in for Microsoft Office to
extend your social network to Access
Connections
your documents
features and
search
■ Add a document to Files,
Communities, Activities,
Blogs or Wikis
■ Create a To-Do item in an
Activity
■ Create a Bookmark from a
URL embedded in a
document
■ Insert a Bookmark or a Profile
into a document
■ Search for Connections
content
26. IBM Connections and Add robust social capabilities to
Microsoft SharePoint legacy SharePoint content
SharePoint widget available
for Connections Communities
Access and Edit Microsoft
SharePoint files
Open and add files to
SharePoint Libraries from
within a Connections
Community
Download at
http://ibm.biz/BdxFWE
26
27. Attending IBM Smarter Bsiness listening to
@allerhed talking about #socbiz , this session
#rocks #innovations #sb12se
Notas do Editor
A decade ago, our use of the internet went through a fundamental transformation. With e-business the world went from browsing to buying and surfing to selling: conducting real business transactions to drive real business value.
Social media has become an increasingly important tool in our daily lives – helping people connect, communicate and share information. This has forever changed the way people interact. Today, more than 2 billion people use the internet. By the end of this year, Gen Y will outnumber Baby Boomers….and 96% of them have joined a social network. The second largest search engine in the world is YouTube 25% of search results for the World ’s Top 20 largest brands are links to user-generated content. And this adoption has happened at an incredible pace. Consider this: to reach 50 million users, it took radio 38 years...it took television 13....it took the internet only 4. Meanwhile, Facebook added 100 million users in less than 9 months…iPhone applications hit 1 billion downloads in 9 months. It's clear we are now in the midst of a revolution. People are using these connections as a primary means of communication, in many cases, replacing other more traditional interactions . Other facts: 00 million tweets sent via Twitter per day 30 billion pieces of content are shared on Facebook each month Wikipedia hosts 17 million articles Source: 20 Stunning Social Media Statistics, Written by Jeff Bullas 66% of online adults use social media platforms such as Facebook, Twitter, MySpace or LinkedIn Smartphone and tablet shipments now outpace PCs Source: Pew Internet & American Life Project Source: IDC Predictions 2 012 : Competing for 2 020
2There are three shifts that are creating an opportunity to drive a similar transformation in the use of social technology to create real business value. Pressure to build and share expertise to stay competitive Increasingly vocal and influential customers with high expectations for service and product quality Growing demand for 24/7 and mobile connectedness
The rise of social networking is enabling customers and employees to connect in an infinite number of ways and platforms to create their own “social graphs” However, most organizations have not exploited the power of these connections and applied them to basic business processes. The potential value of these networks to improve business have largely gone unrealized.
Leading organizations are using Social Business Technology disrupt their industries and create competitive advantage Activate employees: to improve productivity by tapping into the collective intelligence inside and outside their organizations to unleash innovation Delight customers: to increase loyalty, advocacy and revenue by listening, analyzing and acting upon new insights to satisfy individual customers needs.
"Process is an embedded reaction to prior stupidity" (Shirky) and arguably a testament to a lack of trust in people. In a process-driven organisation, exceptions or problems lead to new processes, which creates a gradual inflation of internal costs to the point that it becomes prohibitively expensive to get anything done in many large organisations today. AXA?
This is about reducing transaction cost. C20 was about reducing the transaction cost of making things. C21 is about reducing transaction cost of human interaction. That ’ s the ROI, taking the friction out of social relationships as we took friction out of process in the last 100 years.
Wisdom of crowds/greenhouse product ideation
IBM is leading in this market place today.... Dynamic Client Outcomes: market-leading organizationsare already seeing the business benefits of being social today. Deep Industry Expertise: IBM ihas industry leaders who are helping w their clients are transforming their industries by becoming social. And a deep ecosystem Differentiated: In talking with our clients from every industry, we have learned that all clients require a secure,open scalable enterprise social business platform to become a social business. We listened and have IBM Platform for Social Business- The Business Engagement Platform. we he complete set of social capabilities – social networking, social analytics and content management. A secure platform that supports process integration, governance and life-cycle management to ensure that social technologies can be connected to their core business processes. At the heart of the IBM Platform for Social Business is the centerpiece of the social services is IBM Connections 4 Socially powdered by IBM Connections are the flexible access modes with Intranet Experience Suite and the Customer Experience Suite Deep Ecosystem: Bunchball, TempoSocial, Trilog, Intellecom ( 120 sec montage)
Dynamic outcomes for our clients – A proven track record of delivering results for industry leaders Benefit from our experience with leaders – Working with more than 80% of the world's Fortune 100 companies Exceptional web experiences created with: 8 of the top 10 banks & retailers 12 of the largest telcos 500 governments covering all G8 nations Find expertise where it matters - Backed by the worlds largest team of transformation and process integration consultants Learn from IBM – With 400,000+ user profiles in Connections
The world's only business engagement platform because it enables market leading organizations to engage the right people and bring social to any business process. Leaders can move beyond tweeting and chatting to creating sustainable competitive advantage with the full range of capabilities required to lead.
We have the breadth – The largest social business ecosystem in the world with over 39,000 partners Bringing new, cutting-edge capabilities every day – New offerings in the most important social software domains including gamification, video, compliance, project management and mobility The platform of choice for partners – More that 700 business applications built on IBM social and portal platforms Expertise where it matters- Thousands of experts who understand your industry, your most critical processes and have real experience serving leaders in your industry
What's new - IBM Connections 4: you can leverage a social software solution that provides a foundation for your Enterprise Business Engagement Platform Leading by creating a new world of possibilities with IBM Connections- The World's #1 Social Software Platform Make everything social and bring your brand to every experience; he only social platform that can integrate social into your business processes across your entire customer experience. Eliminate the guesswork: he most powerful social analytics and metrics to fosters a vital network and communities Unlock creativity everywhere: The only social platform that is ready to be delivered to any mobile device, including tablets Deploy however you want - it's easy: The only social business solution that offers the choice to deploy in the cloud, on premise and hybrid options. It's never been easier.
Evolution of Social Search in Lotus Connections Lotus Connections 2.0 introduced “ Social Search ” Innovation from IBM Research Lab in Haifa, Israel System wide search infrastructure based on open standards Social search introduced concept of 'facets' weaving additional connections between results Lotus Connections 2.5 expanded on “ Social Search ” User Interface become more intuitive Consistency through provision of single search engine across the product Added additional services, Files and Wikis Document Conversion services, advanced language analytics Lotus Connections “ Next ” Adds Analytics Enhance with 'Social and Network Discovery' (SaND) technology Analytics leveraging the Social Search Information (indexes+facets) to discover and present relationships
Use the IBM Connections Plug-in for Microsoft Office to extend your social network to your documents From Office you can: Add a document to an Activity, Wikis, Files and Communities Create a To-Do item in an Activity Search Connections Additionally From Microsoft Word, you can: Create a Bookmark from a URL embedded in a document Insert a Bookmark or a Profile info into a document Publish a Document to a Blog