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Incorporating student content at city- Diane Bell, City University
- 1. Incorporating student content at City University London Library Diane Bell, Research Librarian City University London www.city.ac.uk/library GBP
- 2. www.city.ac.uk/library Projects • Read for Research – patron driven acquisition based on research interests of students • Students as co-creators of employability resources • Student choice for Business training workshops
- 3. www.city.ac.uk/library What is crowdsourcing? “In crowdsourcing, a community or “crowd”— often organized online—is invited to participate in tasks” (Shepherd, 2012). “Crowdsourcing is an innovative way of structuring certain tasks that harnesses the power of many people” (Shepherd, 2012). Shepherd, H. (2012). "Crowdsourcing". Contexts 11 (2), pp. 10-11.
- 5. www.city.ac.uk/library Read for Research campaign
- 6. www.city.ac.uk/library Requests received • Started November 2013 • Received approx. 620 requests • Spent approx. £40,000 • Across all disciplines in the university • Students are very enthusiastic on social media • Very broad range of titles shows the diversity of research at City • Ebooks are becoming more popular especially in Law
- 7. www.city.ac.uk/library Read for Research webform
- 9. Read for Research reading list www.city.ac.uk/library
- 10. www.city.ac.uk/library Research student feedback “Library support for research students has been excellent. I was especially impressed with the #readforresearch campaign, allowing research students to order books using a special library fund.” https://blogs.city.ac.uk/ludiprice/2014/05/08/read-for-research- reading-list/ “Deepening research on info behaviour McQueen & The House of Worth, thanks to #readforresearch @CityUniLibrary #citylis #fashion.” “Big thanks to @CityUniLibrary #readforresearch scheme, which has helped keep my reading up to date.” Quick and personalised service.
- 11. www.city.ac.uk/library Questions • What is employability and how can libraries support this? • Can we collaborate with students in this area?
- 12. www.city.ac.uk/library What is employability? • The ability to obtain and retain a job. • “.. a set of achievements, understandings and personal attributes that make individuals more likely to gain employment..” (Knight & Yorke, 2004). • Soft skills such as: communication skills, interpersonal skills & interpersonal skills. • Being successful in the workplace through applying skills, knowledge & experience.
- 13. www.city.ac.uk/library Library Employability Group Research best practice and develop Library Services support for employability. Embed employability in information literacy provision. Create employability support materials. Build a small, current careers collection. Produce a report and recommendations for our Library Leadership Team.
- 14. www.city.ac.uk/library Diversity at City • We are located in Central London and focused on Business and professional courses such as Law and Health. There are also courses on Psychology, Journalism, Music & Creative Writing etc. • The University specialises in education, research and enterprise for business and the professions and we are ranked 10th in the UK for graduate-level jobs and 12th for graduate starting salaries. • Approx 16,500 students (35% at postgraduate level), 47% are international students from 150 countries & our staff are from 50 countries.
- 15. www.city.ac.uk/library Approach • Create student-centred employability resources informed by experience- based design (as used in the NHS) and case studies to enhance services. • To use the experiences, narratives and ideas of participants. • Development of collections, library guides and workshops as part of our IL programme. • Provide organic, evolving rather than static resources.
- 16. www.city.ac.uk/library Engagement methods • Survey on Survey Monkey sent to some selected students & via Departmental Administrators (Law & Social Sciences & Business). • Follow up qualitative interviews with some respondents. • Asked for feedback & ‘crowdsourced’ content on our new Employability Library guide in terms of the design, content and suggested resources.
- 17. www.city.ac.uk/library Survey respondents Departmental responsibility Student 53% Researcher 17.5% Academic 6% Admin/ Library staff 17.5% Self employed 12% Private sector 6% Careers 65% Student Services 48% Library Services 30% Academic Departments 48% All university departments 58%
- 18. www.city.ac.uk/library IL: how can Library Services help? Library resources used 89 77 59 53 36 0 20 40 60 80 100 1 2 Study skills packages 36% Signposting other departments 53% Workshops 59% Online employability guide 77% Online resources 89% Databases 25% Books 19% Journals 19% Training 19% Online guides 19%
- 19. www.city.ac.uk/library Case study 1: Research student Profile: Research student, self-employed, lived and worked abroad, motivated by employability, social media and apps. Key findings: • Our Employability library guide is “a rich resource that should be shared and heavily promoted”. • Use social media page to promote apps such Feedly. • Develop communities on LinkedIn, Mendeley for discussions. • Offer Current awareness workshops as part of IL programme. • Employability should be embedded in everything.
- 21. www.city.ac.uk/library Library Guide feedback “I think it looks great”. “An awesome guide”. “It's a really well put together guide. Many thanks for the hard work which went into putting it together”. “More visuals and video content”. Embed content in other guides. “A very throrough and useful guide” NGO/ government jobs. Sign up via Twitter Current awareness – market sectors Expand company information section & descriptors
- 22. www.city.ac.uk/library IL workshops for staff and students
- 23. www.city.ac.uk/library Workshops feedback Bloomberg training. “It was well explained and provided useful information.” Factiva & Marketline useful. Detailed handouts to practice with afterwards. Learned: “how to search for recent / up to date information for both general industries, regions and companies.” “Where and how to find information effectively for job interviews.”
- 24. www.city.ac.uk/library Student choice – Business workshops
- 25. www.city.ac.uk/library Student choice • Advertised via Moodle • Only run workshops chosen by students • Run by external providers • Minimum of 20 students to sign up • Permission sought to video capture the presentation and upload to Moodle • External trainers presenting, it is hoped that as many students as possible do commit to attending
- 26. www.city.ac.uk/library Advertised via LibCal booking system
- 27. www.city.ac.uk/library Questions: • To what extent can we adopt internal crowdsourcing type practices with our students in libraries? • Which activities are more suited to this? Eg collection development. • Should they be paid for their work?
- 28. www.city.ac.uk/library Conclusion • Read for Research has been a strong brand & is very popular with students. • Students can influence service design if they engage. • Can co-create within limits of time, money and resourcing. • Should students be paid for their input? • Can be a challenge to incorporate all suggestions. • Personal narratives & case studies are interesting but are more difficult to use than quantitative data.
- 29. www.city.ac.uk/library Thank you for listening: any questions or discussion points? Researcher guide: http://libguides.city.ac.uk/researchers Employability guide: http://libguides.city.ac.uk/employability Workshop booking website: http://libcal.city.ac.uk diane.bell.2@city.ac.uk @dianelouisebell
Notas do Editor
- The reading list is very diverse and indicates the breadth of research at City but is difficult to categorise into subjects.
- Can be difficult to define.
- Diane: We currently have a library Employability Group who have been creating a Careers collection, embedding employability in IL provision and creating an online employability guide. These are some of our objectives. We started by researching good practice in the NHS and at other Universities such as graduate attributes and IL as a basis for our work.
- Alex: A little background about City University. Illustrate the complex starting point we found ourselves in when we started to look at providing one central resource. Due in part to our central location near to the city we have an incredibly diverse student population. Of around 16500 students, 47% of these are international students from around 150 countries. The University has developed a reputation as being a university focussed on business and the professions, health, law, business and librarianship . That’s not to say the there are no creative courses, there are also degree in Music, Journalism, Cultural Policy and Translation.
- Alex: Before moving to City I worked for the NHS and had been undertaking a leadership programme. At the time that I we were starting to think about employability I was completing some work around service redesign and looking at how ‘experience based research’ was being used improve healthcare and engage patients by listening to stories, anecdotes and experiences to remould services to their needs I circulated my reading to the Employability group and we all agreed that aspects of this approach could work in HE. Primarily we liked the idea that students would be working as ‘partners’ with us to create resources and training that was really useful rather than what we perceived to be useful. Also we felt this approach might be a good opportunity to engage students with the service and this and future projects.
- Diane: How did we engage with students and hear their stories? We used Survey monkey to design our survey of 16 questions. We wanted a mixture of free text boxes and some multiple choice to produce some quantitative data and charts and graphs. Library Science, Business and Social Science students engaged most. We surveyed some international students because of City’s profile and UG, PG, researchers and staff. We held qualitative, informal, narrative interviews based on the questionnaire but in more detail to use as case studies. Also we asked for feedback and suggested resources on an online Library guide we decided to create as we wanted students to have input into this. This was done initially via a webform and on the virtual learning environment Moodle but is ongoing (there is still a feedback form on the guide).
- Diane. We surveyed students and staff and the graphics give some insight into their attitudes to employability. The majority of our respondents were UG and taught PG students. We also had some Library and admin and academic staff and researchers. Some respondents study and work at the same time. In terms of responsibility, it was felt that it is mainly Careers who are responsible for assisting with employability. A high response was also that all University departments have some responsibility, then academic departments and Student Services and a third of respondents felt the Library also had a role.
- It was felt by 90% of respondents that Library Services could help with employability through electronic resources but the response for an online employability guide was also high (77%). Workshops were also quite popular (60% ) and it is important for us to highlight other services such as Careers. In terms of Library resources used for job searching, this was quite evenly spread. A slightly higher proportion favoured databases but the other resources such as books, journals, online guides were very similar.
- Diane - Following our survey, we interviewed some students to develop some narrative case studies and tried to use experience based design techniques by showing them our online guide. Our first case study was a research student who has lived and worked abroad. She is a consultant and has her own business and is studying for a PhD. Our student is very interested in employability and is a heavy user of social media and apps. She is very keen on Twitter, her favourite app is Evernote and she uses Feedly for her work. She was impressed with our online Employability guide and felt it was a rich resource and should be promoted. She thinks that the Library should offer employability workshops in its IL programme and employability should be embedded in everything from open days onwards. Networking and communities on LinkedIn and Mendeley are also useful for us to promote employability (some lecturers use Mendeley to promote resources already).
- Alex She expected for university depts to work together seamlessly, when we know in reality its quite different to that. Her experiences emphasised to us that collaboration is central to our project. She depended on academics to signpost to useful information. This is something we hadn’t initially considered, we are now share the resource with academics via the SLs and in the LibGuide for academic staff . It is difficult for us to provide support for international careers.
- This was a third year student soon to graduate in Journalism. She felt the key to her getting a graduate job would be down to a mixture of soft skills and academic qualifications, from this feedback we were initially unsure how we could assist with teaching soft skills. However, we have an online study skills package called skills4studycampus and we have showcased this on our Library Employability guide.
- Diane: We designed our new employability library guide using the LibGuides software. We can use this guide in our information literacy workshops. The Library Employability group decided the initial structure. We have a feedback form on home page of the guide which links to a webform. We sought feedback on the guide via Moodle, the virtual learning environment from Law students , Business students and Social Sciences and Library Science students. We had feedback from most groups except Law. We wanted some of the content to be ‘crowdsourced’ from students, in terms of recommending resources. The feedback was largely very positive “It's a really well put together guide. Many thanks for the hard work which went into putting it together”. The section the students would like to see more development of is the Finding company information page in terms of content, structure and resource descriptions.
- Alex: As you can see from our case studies, information skills for employability and job searching came up time and time again. We were aware that careers already had a programme of workshops around employability and want to duplicate anything that they provided. To meet this need we developed three training courses which are continuing to be developed after feedback. These were focused around using library resources to help your job hunt or to investigate careers. We also wanted to show how practical search skills are will benefit your in the working world and the importance of evaluation and using credible sources. Researching company information – using business databases such as marketline/factiva/ business source complete to do this. Current Awareness – Access to news in your country or sector. Managing your social media At the same time we were piloting our LibCal booking software which made it easier for us to promote our training as we can now embed fancy widgets into our pages for us to promote the training and for students to book onto the training – all in all they look more professional To move forward with this we are also looking at the embed aspects of employability in IL provision.
- Diane Thank you very much for listening. Some links to our resources on the slide. Happy to take any questions of discussion points.