Personal Information
Organização/Local de trabalho
Austin, Texas Area, Texas United States
Cargo
Vice President, Experience Strategy and Insight at projekt202
Setor
Design
Sobre
Customer and user experience leader with 18+ years in the digital and user/customer experience spaces, growing engagement, adoption and revenue. I’ve led engagements to improve customer experiences for clients including Samsung, MercedesBenz, Capital One, Pepsico, AT&T, and Expedia. I excel at solving complex business problems, developing deep customer understanding and using that to build strategies for customer journeys, products and services.
I help clients utilize crucial outside-in perspectives, empowering them to find success with their customers. I lead the Experience Strategy and Insight team nationally for projekt202, a digital solutions consultancy. As a VP on the senior manag...
Marcadores
user research
product strategy
customer experience strategy
customer journey map
customer experience
user experience
business results
big data
product development
analytics
experience strategy
design thinking
human data
health care
design strategy
service design ecosystem
patient journey
patient experience
nurse
hxd
patient needs
healthcare experience design
service design strategy
fertility
small practice
service design
user interviews
affinity diagram
venture
Ver mais
Apresentações
(3)Personal Information
Organização/Local de trabalho
Austin, Texas Area, Texas United States
Cargo
Vice President, Experience Strategy and Insight at projekt202
Setor
Design
Sobre
Customer and user experience leader with 18+ years in the digital and user/customer experience spaces, growing engagement, adoption and revenue. I’ve led engagements to improve customer experiences for clients including Samsung, MercedesBenz, Capital One, Pepsico, AT&T, and Expedia. I excel at solving complex business problems, developing deep customer understanding and using that to build strategies for customer journeys, products and services.
I help clients utilize crucial outside-in perspectives, empowering them to find success with their customers. I lead the Experience Strategy and Insight team nationally for projekt202, a digital solutions consultancy. As a VP on the senior manag...
Marcadores
user research
product strategy
customer experience strategy
customer journey map
customer experience
user experience
business results
big data
product development
analytics
experience strategy
design thinking
human data
health care
design strategy
service design ecosystem
patient journey
patient experience
nurse
hxd
patient needs
healthcare experience design
service design strategy
fertility
small practice
service design
user interviews
affinity diagram
venture
Ver mais